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#1 chasbo


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Posted 12 July 2011 - 12:35 PM

I have discovered a problem in the middle of a Windows 7 PRO(32 bit) upgrade from XP Pro. I Have been systematically backing up and deleting files with the ultimate goal of uninstalling XP Pro and installing Windows 7 Pro. When I accidently deleted an Adobe Reader program, I tried to go to google out of habit and the browser never completed the connection. I tried variations of "Google.com", "www.google.com", "http://www.google.com" and probably a few others, waited a reasonable amount of time to ensure complete response (up to 5 minutes) with no response at all. I had the same outcome with Bing.com. I tried "Adobe.com" and got to the site as expected. Tried Bleepingcomputer.com and malwarebytes.org and successfully reached each of the intended sites.

I looked at a google redirect post and ran rkill and malwarebytes (updated) with no infections detected. In looking at some more of the forum content for security, it appeared that these solutions became custom analyses fairly quickly so I decided to pose this question.

Any assitance you can provide would be greatly appreciated.

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#2 techextreme


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Posted 13 July 2011 - 02:00 PM

Hi chasbo,

Let's have a look at a few things.

Please download GMER from one of the following locations and save it to your desktop:

* Main Mirror
This version will download a randomly named file (Recommended)
* Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

* Disconnect from the Internet and close all running programs.
* Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
* Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
* Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
Posted Image

* GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
* If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
* Now click the Scan button. If you see a rootkit warning window, click OK.
* When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
* Click the Copy button and paste the results into your next reply.
* Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

Also, Please have a look at the information posted here regarding updating your HOSTS file.

Please post your GMER log when complete.

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 chasbo

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Posted 15 July 2011 - 03:23 PM


Sorry for the delay in getting back. I actually found the hosts fix for xp pro after posting and the problem seemed to clear up. Unfortunately, by the time I got a chance to look at your response, I am out of pocket for 4-11 days and will not be in the vicinity of the computer I posted about. I will run the gmer when I return.

Thanks for your help

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