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Word 2010 on Windows 7 crashes when I hit "Enter"


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#1 Nikon7

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Posted 12 July 2011 - 08:59 AM

Hi,

2 weeks ago I bought a 6 month old computer with O/S Windows 7 and Office 2010 installed. It all worked perfectly for 14 days, but now everytime I open a Word document, new or old, in Word 2010, it allows me to type and make changes, but the moment I hit the "enter" key, I get "Micosoft Word has stopped working", and:

Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.5123.5000
Application Timestamp: 4c646b38
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Can this be as a result of other minor software I have installed, or perhaps because I used "CC Cleaner"?

I have tried everything I could read on the net, but to no avail.

Please give some advise, as I have limited computer knowledge, and a HUGE need to use Word.

Many thanks in anticipation.

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#2 cryptodan

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Posted 12 July 2011 - 09:14 AM

Here is our stance on Registry Cleaners / Tools:

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
I would perform a repair install of Office 2010.

#3 Nikon7

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Posted 12 July 2011 - 11:21 AM

Many thanks, cryptodan.

That certainly sets me straight on the use and need of registry cleaners.

Apropos my problem with Word 2010,can you or anyone advise on action to take with the purpose of repairing, other than re-installing?

If not, what exactly is a repair install of Office 2010, other than a re-install. I know in Windows, I am also given the option when I re-insert the disk after installation.

Thanks

#4 Allan

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Posted 12 July 2011 - 11:23 AM

Insert the Office disc while you are in Windows and you'll be offered several options, one of which is to repair the installation.

#5 cryptodan

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Posted 12 July 2011 - 11:32 AM

Depending on how Office 2010 was installed you probably wont need your CD, but it will be handy to have in case you need it. Most of the time you could just go to Add/Remove programs for XP, Programs and Features for Vista and Windows 7 and double click on Office 2010 and it will prompt you with 3 options.

Repair

Modify

Remove

#6 Nikon7

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Posted 13 July 2011 - 01:33 AM

Many thanks for all the advice.

Cryptodan, I now really appreciate the potential danger of registry cleaners, but interestingly, I retraced my actions since the Word problem first occurred, and I actually ran CC Cleaner after the 3rd or 4th crash, in an effort to remedy the problem. - Advice found on the net :wink:

I have since also installed the Office Service Pack 1, as well as run the Repair Option in "Programs and Features" as suggested, and I am indeed happy to inform that my problem has been resolved.

Many thanks again to both you and Allan for your expert and unselfish advice.

Edited by Nikon7, 13 July 2011 - 01:41 AM.


#7 Allan

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Posted 13 July 2011 - 06:37 AM

Glad you've got it straightened out. Thanks for posting back.




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