--Dell Studio XPS Laptop--
This problem started about about 2 days ago, but until tonight I thought it was something different. Though my system has not crashed in around an hour, experience tells me it can happen almost any time.
I was browsing the web on multiple tabs (don't remember what I was browsing) when suddenly Norton Antivirus detected an attack on my computer. As I was about to check the details of the attack, my computer shut down. I don't recall whether it restarted itself or I turned it back on, but as I browsed the computer again, I began to sporadically receive multiple "X program... has stopped working" error messages. Believing this was probably bad, I tried a system restore; but with the restore, I received the error message that "system restore did not complete successfully: your computer's files and setting were not changed. Unspecified error." Again, I received messages that programs stopped working sporadically.
Thinking I could go about restoring my computer in another way, I tried the method of restoring by going through startup repair. Startup repair did not launch, however, and lead instead to a "create new user" screen. This worried me; I thought I had lost all of my files, so I quickly shut down worried that I would make it worse and didn't attempt to start my system back up until I had gotten some advice.
Someone told me that the startup repair error was not necessarily indicative of losing files, so tonight I started up my computer again. This night, however, I've been plagued not only with "X has stopped working" error messages but seemingly random crash dumps. My computer will go into the crash-dump screen at seemingly random times both in normal mode and safe mode. Once the system tries to restart after a crash dump, it occasionally crashes again in the middle of starting up.
To try and confront this problem, I've -
* Attempted system restores in and out of safe mode. The system restore IN safe mode did in fact perform its function, however, it did not remedy the crash-dumping problem nor the error message problems.
* Run msconfig. I did not find any programs that stood out to me as suspicious.
* Attempted to scan the disk for errors. This failed as chkdsk ran though, giving me an error message that apparently was fixed with Windows XP "Cannot open volume for direct access, the type of file system is NTFS ... Windows has finished checking the disk"
* Installed free-version MalWareBytes and run it; the program picked up two pieces of malware, but upon the mandatory restart needed to get rid of them, the system crashed again. The system has not crashed since, however, the error messages continue.
It's hard enough just making sense out of/trying to explain of what's happening; whether it's the malware that was deleted, a different virus, or another coincidental error. I have no idea how to fix the problem for good. I hope someone can help me.
Edited by hamluis, 12 July 2011 - 07:23 AM.
Moved from Vista to Am i Infected.