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Infected with hijacking Anti Virus Software


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2 replies to this topic

#1 wer2next

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Posted 12 July 2011 - 05:24 AM

Originally this computer was infected with a "windows fix" type hijacking program. I followd the steps in that section to get rid of it with no luck. I did however get the computer back to a semi usable state but it would not let me update Malwarebytes software, so i tried my luck doing a system restore. That worked OK but Iím now missing my original screen background, and files that i have saved on the desktop appear transparent, folders and programs appear normal. I at this point was able to update Malwarebytes and scan the computer. It did find a few Trojans and a couple of other things too.
At this point going through the steps to post this topic I was unable to successfully create a DDS log. It comes out looking coded. I cannot upload the DDS file as its to large to copy and paste or attach.
Iím thinking at his point it might be more of a registry issue? No idea though.

Thank you in advance for your help.

Ok, seem to have thing a bit more sorted but some programs will not run on my computer AutoCAD, Adobe, mostly. MS word, antispyware programs seem to run fine. But those two programs i have are the ones i mostly use.
I did a program repair on AutoCAD but it still will not start.

Any icons pertaining to either of those two programs seem goasted or transparent. Any ideas what this could be caused by?

Thank you.

EDIT: Posts merged ~Budapest

Attached Files

  • Attached File  ark.txt   10.45KB   4 downloads

Edited by Budapest, 12 July 2011 - 05:15 PM.


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#2 Shannon2012

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Posted 29 July 2011 - 12:36 PM

Hi,

Welcome to Bleeping Computer.

My name is Shannon and I will be working with you to remove the malware that is on your machine.

I apologize for the delay in replying to your post, but this forum is extremely busy.

Please Track this topic - On the top right on this tread, click on the Watch Topic button, click on 'Immediate Email Notification', and then click on the Proceed button at the bottom.

Do Not make any changes on your own to the infected computer.

Please set your system to show all files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.

Now, let's look more thoroughly at the infected computer -

We need to see some information about what is happening in your machine. Please perform the following scan:
  • We need to create an OTL Report
  • Please download OTL from here:
  • Main Mirror
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "Use SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them into your reply:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Next, please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)
In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

Once you have the above logs, click on the Add Reply button below, copy in the contents of the two OTL logs and the RKU log. Also include any comments that you might have concerning the infection(s) and the infected computer.
Shannon

#3 Shannon2012

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Posted 04 August 2011 - 08:18 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Shannon




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