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Audio Problems


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#1 sahara74

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Posted 12 July 2011 - 04:38 AM

A while back I got Uniblue powersuite (maybe a stupid move??) to check the drivers on my machine. I had heaps of out of date ones according to the program. Ever since I updated them I've been having audio issues.

I have a ASUS M60J laptop, intel i7 processor, running Win7...and, I think my machine came installed with Realtek HD Audio.

Over the past couple of months I have installed: (1) Vista_Win7_R258.exe and then(2) Vista_Win7_R259.exe, both downloaded from the Realtek website, in an attempt to fix the problem.

Under Device mananger > Sound, video and game controllers I have the following:

> Bluetooth hands free audio
> High Definition Audio Device
> High Definition Audio Device
> High Definition Audio Device
> High Definition Audio Device
> Realtek High Definition Audio

I have deleted the "high Definition Audio Device" entries several times but they just come back (maybe during windows update operations??)

Current symptoms are:

Very low volume levels (when I've shifted it to full volume) when watching any youtube video.
WMP: No video works, just crackly audio when I move the time bar
VLC Player: I get the video, but no audio
Crackling from my speakers when I go to certain websites (might be flash??)
When I go to the Realtek Sound Manager in the hidden icons tray it sometimes says that I don't have Windows Vista and therefore it can't run, or something along those lines...

Help would be appreciated.

Many thanks in advance

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#2 jodav

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Posted 12 July 2011 - 05:00 AM

Hi sahara74 :)

Try going here and download and install the audio driver after selecting your Operating System.
You could also install your bluetooth driver to keep your device manager clean and tidy :)

Good Luck,
jodav.

#3 sahara74

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Posted 12 July 2011 - 05:58 AM

Thanks jodav. I went to the website, selected the download for Widndows 7. I then double click setup.exe and get the following message:

Posted Image

Seems I can't run the driver .exe on my machine.

I am definitely running a 64 bit version of Windows 7.

:(

#4 cryptodan

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Posted 12 July 2011 - 06:19 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#5 jodav

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Posted 12 July 2011 - 06:24 AM

Hi sahara74 :)

Just to be sure, if you right mouse clock on computer in the start menu, and select properties, it will list your OS (Windows Edition) and if it is 32bit or 64bit (System Type).

The only thing I can suggest is maybe let the ASUS website here automatically search for your Laptop model No just incase you may have submited the wrong one. Click how to use under option one.

Good Luck,
jodav :)

Edited by jodav, 12 July 2011 - 06:25 AM.


#6 sahara74

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Posted 12 July 2011 - 06:27 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.



Thanks cryptodan.

My speccy

#7 jodav

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Posted 12 July 2011 - 06:28 AM

Sorry cryptodan, did not see your post. That is good advice :)

jodav.

#8 cryptodan

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Posted 12 July 2011 - 06:56 AM

Please remove anything related to Uniblue and any registry boosting software, and also run the following: Temp File Cleaner to free up some drive space and try the driver install from here: http://www.realtek.com and pick your OS and audio controller from the download section. I would link you, but RealTek prevents hot linking.

Go to Control Panel then to Administrative Tools and select Services and disabled Windows Defender. It should not be running along side McAfee.

#9 sahara74

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Posted 12 July 2011 - 07:03 AM

I just copied the installation folder to the desktop instead, and then tried "Running as Administrator". I got this :huh:

Posted Image


This is getting weird. The files are there..I can see them!

#10 cryptodan

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Posted 12 July 2011 - 07:04 AM

Did you perform my tasks?

#11 sahara74

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Posted 12 July 2011 - 07:29 AM

Did you perform my tasks?


I have now removed all Uniblue software..check
I ran the temp file cleaner and rebooted as instructed by the software....check
I stopped Windows Defender and disabled it on startup...check
As for the realtek.com download I am downloading the exe - "Vista, Windows7 Driver(64bits) Driver only (Executable file)" from realtek's high definition audio codecs page. I see they have an update as of today. I will let you know if it works

Thanks again

#12 sahara74

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Posted 14 July 2011 - 08:45 AM

OK that's much better. Thank you :)

I still have crackly audio using WMP with avi files.

And the audio volume never gets near the top, even when I have it at full volume. I don't have the same issue with volume when I use my headset, but I dont want to have to use my headset the whole time.

#13 cryptodan

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Posted 14 July 2011 - 09:43 AM

can you please rerun speccy and post a new link?




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