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stuck on safe mode page


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5 replies to this topic

#1 doctor emory

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Posted 11 July 2011 - 09:25 PM

I have a e-machine with windows xp. I had a virus and was going to do some registry cleanup in safe mode. I did a shutdown and restarted the machine and pressed F8. It went to the safe mode, safe mode with network and safe mode with command prompt page. No matter which I choosed it comes back to the same page and will not give me any access. My computer came preloaded so I don't have any backup disks. Struggling to get past this.

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#2 AustrAlien

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Posted 12 July 2011 - 01:20 AM

Hello and :welcome: to the BC forums.

Please describe what you see on the screen when you attempt to start in Safe Mode.
  • What is the last thing you see on the screen before the computer re-starts (I presume it is re-starting ... ?)?
What happens when you attempt to start Windows normally?
  • What is the last thing you see on the screen?
  • Does the computer re-start?
  • Does it just hang there?
  • Do you see a BSOD (blue screen of death) with error message?

Please try this ...
  • After pressing the F8 key and getting to the Windows Advanced Options Menu screen, do you see the option to "Disable automatic restart" as shown in the image below?

    Posted Image

    (If you do not see the above screen, choose to start normally ... and then immediately press the F8 key, and hopefully you will see the screen shown in the above image.)
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to start normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details, and post in this thread.

Edited by AustrAlien, 12 July 2011 - 01:21 AM.

AustrAlien
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#3 doctor emory

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Posted 13 July 2011 - 04:30 PM

I did what you suggested and this is what came up ***STOP:0X0000007B(0XF789E528,0XC0000034,0X00000000,0X00000000)

Thanks

#4 AustrAlien

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Posted 13 July 2011 - 04:40 PM

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.
AustrAlien
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#5 JSntgRvr

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Posted 14 July 2011 - 08:57 AM

Hi, :welcome:

Lets give it a try.

We will need to view the system status from an external environment. You will need a USB drive and a CD to burn. There will be several steps to follow.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.
  • Remove the USB & CD and insert them in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Then type bash driver.sh -af
  • Press Enter
  • You will be prompted to input a filename.
  • Type the following:

    Winlogon.exe

  • Press Enter
  • If successful, the script will search for this file.
  • After it has completed the search enter the next file to be searched
  • Type the following:

    volsnap.sys

  • Press Enter
  • If successful, the script will search for this file.
  • After it has completed the search enter the next file to be searched
  • Type the following:

    explorer.exe

  • Press Enter
  • After it has completed the search enter the next file to be searched
  • Type the following:

    Userinit.exe

  • Press Enter
  • After the search is completed type Exit and press Enter.
  • After it has finished a report will be located in the USB drive as filefind.txt
  • While still in the Open Terminal, type bash query.sh
  • Press Enter
  • After it has finished a report will be located in the USB drive as RegReport.txt
  • Then type dd if=/dev/sda of=mbr.bin bs=512 count=1


    Leave a space among the following Statements:

    dd is the executable application used to create the backup
    if=/dev/sda is the device the backup is created from - the hard drive when only one HDD exists
    of=mbr.bin is the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
    bs=512 is the number of bytes in the backup
    count=1 says to backup just 1 sector


    It is extremely important that the if and of statements are correctly entered.

  • Press Enter
  • After it has finished a report will be located in the USB drive as mbr.bin
  • Plug the USB back into the clean computer, zip the mbr.bin, and except for the mbr.bin zipped file, post the contents of the report.txt, filefind.txt and RegReport.txt in your next reply. The mbr.bin zipped file must be attached to your reply.

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#6 JSntgRvr

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Posted 11 September 2011 - 11:59 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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