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Firefox redirect, malware detected, now 5 critical hard drive issues


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#1 Zanzibarxx

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Posted 11 July 2011 - 04:34 PM

The big problem started when I was online, harmlessly on Facebook and listening to music on Youtube. Suddenly AntiVir began to warn me, saying it quarantined 7 different Malware viruses. We've gotten these before, and AntiVir prevents them no problem. To be cautious, I started up the virus scan to check my whole computer. It got about 15% in when it said it had found 7 detections. My virus scan wasn't making progress, so I fully stopped it and had it "fix" the detections.

Well then I got an error message saying my system was damaged and to restart it. I did, and when it booted back up, the desktop picture was gone (now black) and all the icons are vanished, nearly all of my programs were no longer listed (I tried to reach the system restore in hopes to fix this problem) and HP Fix popped up. HP Fix did repair a few problems, but I have about 5 problems that it says I need to purchase an Advanced Module for. I can not access most of my programs, and the computer is too slow for me to use the Search feature to find the program (such as our normal browser, Firefox). I can open Internet Explorer (No ad-ons).

I thought maybe this was just a system error, and maybe the viruses had something to do with weakening it. But I had a friend mention the MAX++ virus, saying that the first sign was when on Google, you are directed to an advertisement rather than the website you are trying to access. I did have this problem about a week ago, and I uninstalled and then re-installed Firefox (this problem only happened on Firefox, not my Internet Explorer). This solved my problem.

I got my hard drive in 2009, and other than small viruses (Trojans, Malware) that have been detected, it didn't have any problems! It's my family's computer, but I'm a the heaviest user of it. No one has purposely gone to a "dubious website", I have used a website that allows you to download videos off Youtube (Keepvid.com) but I have NEVER had issues with in the year I've used it, and I know friends that also use it and never encountered issues.

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#2 Broni

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Posted 11 July 2011 - 09:06 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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