Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows XP will not run ANY setup.exe program


  • Please log in to reply
20 replies to this topic

#1 Oechsli

Oechsli

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 11 July 2011 - 01:56 PM

We have a Windows XP Professional machine that was recently rebuilt

Appears to run normally.

However will not run any setup.exe files

Sometimes you get a brief hour-glass but that's it

Run Process Explorer to see what runs when setup.exe is run, and it does not show the program running
Windows installer is not activated - nothing

Any thoughts?

BC AdBot (Login to Remove)

 


#2 Union_Thug

Union_Thug

    Bleeps with the fishes...


  • Members
  • 2,355 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:is everything
  • Local time:12:34 PM

Posted 11 July 2011 - 08:31 PM

See if this helps: http://support.microsoft.com/kb/2438651/en-us#reso1

Scroll down to mid page under Windows Installer issues and follow the instructions as described under the following:

Method 1: Determine whether the Windows Installer engine is functioning
Method 2: Make sure that the Windows Installer service is not set to Disabled
Method 3: Check your version of Windows Installer, and upgrade to the latest
Method 4: Reregister the installer engine

#3 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,475 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:11:34 AM

Posted 12 July 2011 - 11:53 AM

Are you the Administrator?
If not, you wont be able to install software.
In the beginning there was the command line.

#4 Oechsli

Oechsli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 12 July 2011 - 03:57 PM

Thanks Union_Thug (& yes these steps have all been implemented using Admin permissions)

I went thru the article and steps

I confirmed the Windows Installer engine is functioning
I confirmed that the Windows Installer is not set to disabled
It is set to manual and I was also able to start the service
I upgraded Windows Installer from 3.something to 4.5
I unregistered and reregisted Windows Installer engine

No Change in system's inability to run SETUP.exe applications has been experienced

Windows installer appears to be functioning but something is preventing any program named "Setup" from running

If the file is called INSTALL.exe, it will run. But any file named SETUP.exe will not run.

I tried the suggestion to run msconfig, turn off all load startup items and non-microsoft services.

No improvement

I do note that if I attempt to run a SETUP.exe in safe mode, the setup application at least begins to run, but then shuts down with an error:
"Error 1719. Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled."
This I assume is due to being in safe mode. Services.msc Windows Installer START produces an error stating that Windows Installer cannot be run in safe mode.

So, what ever is preventing programs named: "setup.exe" from running, appears to be disabled in safe mode

This is looking more like a malicious code rather than a malfunctioning component.

PS: I attemted to try commandline install via msiexec to see if I could get a verbose log to provide assistance, but I don't seem to have enough knowledge of the syntax.

Any recommendations are welcome.

#5 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,475 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:11:34 AM

Posted 12 July 2011 - 04:19 PM

You might want to scan the system with Malwarebytes AntiMalware. I think you might be infected.

The MBAM installer is mbam-setup.exe. If you need to you can rename it to literally anything to get it to install.
Get the free version & do the complete scan. It could take quite a while.
See if it finds anything malicious & remove whatever it detects.
In the beginning there was the command line.

#6 Oechsli

Oechsli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 13 July 2011 - 12:53 PM

Eyesee, I downloaded MalwareBytes, updated definitions, ran full system scan
It found and removed 3 entries (one was in a restore point)
I turned off and back on system retore to clear anything lurking that might have been overlooked
Rebooted and scanned again. 2nd scan came up clean

However no improvement to the problem. System will not run anything named SETUP
(I did change the name of the MalwareBytes setup program to get it installed)

I have seen others complaining about this same issue via google search, but have never seen anyone post a solution.

#7 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,475 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:11:34 AM

Posted 13 July 2011 - 01:04 PM

Does this system happen to be an Acer?

Check to see if there is a program called AdminWorks Agent X6 installed or running.
If so try uninstalling it.
In the beginning there was the command line.

#8 Oechsli

Oechsli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 13 July 2011 - 08:46 PM

The machine is a generic build from a local outfit (Sunnytech)

I searched the machine for AdminWorks Agent X6 anyway.
No such animal

The machine is older and may be ready to be decommissioned

Just rebuilt after it faultered during a powerfailure in the building

P4 Intel D865PERL MB WinXP SP3

Still would like to solve the problem if it is a software issue (not fried hardware issue)

Recommendations are welcome

#9 hamluis

hamluis

    Moderator


  • Moderator
  • 53,336 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:34 AM

Posted 14 July 2011 - 07:02 AM

Regardless of scan findings, I would be tempted to initiate a topic in AII.

http://support.microsoft.com/kb/311446

Louis

#10 a_gunslinger

a_gunslinger

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 14 July 2011 - 10:11 AM

Ever get an answer for thisRan the fix steps as well. Nothing.? I have an XP system doing the same thing but coming back clean after MWB scan.

#11 Oechsli

Oechsli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 14 July 2011 - 10:15 AM

So far, no progress on resolving this issue.
I am a bit handycapped as the machine is in use most of the day by an accountant, and I have to do my testing off-hours.
I looked at the sircam virus issue prior to opening this discussion, and didn't find evidence of it, but will look again more closely

#12 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,475 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:11:34 AM

Posted 14 July 2011 - 11:58 AM

Is a clean reinstall an option?
I think that is what I would do.
In the beginning there was the command line.

#13 Oechsli

Oechsli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 15 July 2011 - 04:08 PM

A clean reinstall is not out of the question
Recently did a reinstall, though, after machine went down in a powerfailure
Reformatted the drive and reinstalled
Now all seems to work but this refusal to run setup.exe's

#14 hamluis

hamluis

    Moderator


  • Moderator
  • 53,336 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:34 AM

Posted 15 July 2011 - 04:59 PM

After your "recent" install...did any setup.exe files run?

If so...I would take a look at the hard drive/partition as a possible problem. If not...I would consider the hard drive suspect.

Louis

Edited by hamluis, 15 July 2011 - 05:00 PM.


#15 Oechsli

Oechsli
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:12:34 PM

Posted 18 July 2011 - 01:59 PM

Thanks Louis:

I first noticed an issue when doing updates during the rebuilt, installing IE Explorer 8 & attempting to install Google as a search provider. It would not install. I believe that the machine began to be used before I had finished all my rebuilding/updating, so there are variables here that I can't put my finger on.

We had a power outage. Keyboard & Mouse stopped working. I by-passed the PS2 ports on the board by using USB mouse & keyboard. Machine just wasn't performing correctly, so I rebuilt it - reformatted hard drive, reinstalled WinXPpro 32-bit and all programs.

Did the system's refusal to run startup.exe files begin at the time I upgraded to IE8? - I don't know. That's the first time I ran into a program not installing (when I attempted to add Google as a Search Provider)

I am running a checkdisk with a repair switch right now. What would you look for if you suspected the hard drive as a contributor to this problem?




2 user(s) are reading this topic

0 members, 2 guests, 0 anonymous users