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Atapi errors


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24 replies to this topic

#1 Pat(rick)

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Posted 10 July 2011 - 09:31 PM

Hi, I've serious issues with my Hard drives. I don't know why they got suddenly "disconnected" at a random time. That cause my computer to freeze.

These are following errors (in the Event Logs)

The device, \Device\Ide\IdePort0, did not respond within the timeout period.
The device, \Device\Ide\IdePort0, is not ready for access yet.
The driver detected a controller error on \Device\Harddisk1\D.

Edited by Pat(rick), 10 July 2011 - 10:09 PM.


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#2 Broni

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Posted 10 July 2011 - 10:15 PM

What do you mean by "disconnected"?
External, or internal drives?

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#3 Pat(rick)

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Posted 11 July 2011 - 11:31 AM

Internal drives of course.
By "disconnected", I mean the Hard Drive gets unplugged so my computer freezed. When I restart, I got stuck at "Detecting IDE drivers".

Is it because of the ATA cables or computer infection by viruses/spywares?

Edited by Pat(rick), 11 July 2011 - 11:33 AM.


#4 dirtdog900

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Posted 11 July 2011 - 12:16 PM

Possibly a hardware fault or less likely a driver problem. Are these disks connected straight to your motherboard or through a IDE controller? Have you added any new hardware to the pc recently?

#5 Pat(rick)

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Posted 11 July 2011 - 12:27 PM

The hard drives are connected with the red cables (Sata controller or Ata controller, I'm not sure of the term)

I didn't add any new hardwares recently.

It's my Hard Drive D that got unplugged all the time...

Edited by Pat(rick), 11 July 2011 - 12:27 PM.


#6 dirtdog900

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Posted 11 July 2011 - 01:25 PM

Oh ok, sata drives. If you follow those red cables back from the disks, they will either plug into the main board or first into another card which is then plugged into the main board. Do you have two different physical disks then? It sounds as though you do so it could be a hardware fault on the d: drive, maybe just started but it would be wise to backup any critical data you may have stored on it before you get to the cause of those errors.

#7 Pat(rick)

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Posted 11 July 2011 - 02:44 PM

Yes, I have 2 Hard Drives. The first is Samsung and the second is not Samsung. So I should have 1 hard drive instead?

#8 dirtdog900

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Posted 11 July 2011 - 02:52 PM

You can have as many hard disks installed as you wish or as your system will allow. There just might be a fault on your d: drive. Might be worth running some diagnostics on the disk if you know the manufacturer and can find anything on their website. Did you manage to check if both disks plug into the board? You could try moving the suspect disk to another sata port (if you have spare) but I don't think it will make much difference.

#9 Pat(rick)

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Posted 11 July 2011 - 03:01 PM

It only has 2 sata ports. Both disks are plug in the board but the D doesn't seem to work. When I succesfully make the D works, soon or late, it might get "unplug" and freeze my computer.
(The last time it freezed, my computer screen is completly black out at booting... Hopefully, I manage to boot the computer again)

Now, only C is working.

#10 dirtdog900

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Posted 11 July 2011 - 03:23 PM

I would suggest replacing that drive then, it's hard to troubleshoot all options from across the web but it doesn't sounds a healthy disk from what you have said.

#11 Pat(rick)

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Posted 11 July 2011 - 03:53 PM

But that drive was new, installed 2 years ago (not recently). When replacing that drive, all I do is just to switch to another new hard drive?

#12 dirtdog900

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Posted 11 July 2011 - 03:59 PM

Do you know the make & model of the drive? Ideally you need to run some diagnostics on it to be 100% certain it's faulty. Sometimes you can tell by listening to it, if your familiar with the clicks and clonks of a failing disk! But with what you mention above you may not get enough time to run diags before it upsets your pc again. Does the pc work fine when this drive is removed completely? As for replacing, it really depends what you had stored on this drive, they are easy enough to replace but its the data that's on it that needs taking care of.

#13 Broni

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Posted 11 July 2011 - 07:21 PM

Let's run some checks...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

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  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#14 Pat(rick)

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Posted 11 July 2011 - 09:17 PM

I've a small question before continuing these steps.
Do I have to plug the Hard Drive D before running all these steps? (I'm afraid the Hard Drive D will get unplug suddenly during the steps which will make the computer freeze)

#15 Broni

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Posted 11 July 2011 - 09:20 PM

I'd suggest, you keep it plugged in.
If we have problems with it being "in" we'll disconnect it.
What do you have on that drive?

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