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Windows repair or virus removal?


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#1 ChunkyDrew

ChunkyDrew

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Posted 10 July 2011 - 10:58 AM

My 3-year old Dell Inspiron laptop with Windows Vista Home Premium is bugging out! Suddenly, it can't remember profiles. I keep losing my documents, music, desktop settings, etc. I restore these from a backup, reboot, and the same thing happens again. Do I need to try to repair my Vista installation with the DVD? I was thinking virus, but my Norton Security Suite says I'm not infected. I could restore it back to original factory settings, but that means I'd have to re-install everything else, plus I've lost my Office 2010 key.

BTW, when I boot Windows, I get an error message saying it is "unable to load my Profile". By searching my HDD, I found that most of my user files are backed up in a temp folder under Users, named with the computer name.

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