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Windows 7 Fix, empty folders, can't access programs


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3 replies to this topic

#1 Seagreen

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Posted 10 July 2011 - 09:28 AM

Hi. I'm using Windows 7 Home Premium. Yesterday, I was assaulted with Windows 7 Home Fix...the fake system scan popup, the suddenly black desktop and missing icons/programs, the works. I think I managed to get rid of it with a couple of Malwarebytes scans, and Unhide.exe helped restore my desktop icons.

Thankfully, I'm not experiencing redirect issues or blue screeen erros like the last time I was infected.

My TDSS, Malwarebytes and Avast scans come up clean now, but all the programs in my start menu come up with "(empty)" folders. I'd still like to make sure my computer is completely clean. While trying to run the Iexplore.exe version of Rkill, avast also acted like that file was infected...

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#2 cryptodan

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Posted 10 July 2011 - 09:34 AM

To make sure your computer is completely clean, Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 Seagreen

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Posted 11 July 2011 - 11:01 AM

Hey, thank you.

Link to new topic: here

#4 Blade

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Posted 11 July 2011 - 11:16 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic408940.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Please do not bump your topic. Do not worry about being forgotten; we have mechanisms in place to ensure that you are not overlooked.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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