My PC at home has sophos antivirus, got your webaddress from their webpages, but somehow it got disabled. I now have the problem, cause by virus or malware, that the computer keeps rebooting in a cycle although i can stop this by accessing it in safe mode. Over the past year up to twenty updates have been downloaded but failed to install. My IT people at work said the updates wouldn't matter as I had sophos antivirus, clearly this is not so but they won't work on this problem to fix it for me.
I've been able to run sophos in safe mode but I can't check to make sure that I've got the most up to date virus and malware protection from Sophos intalled in safe mode, there doesn't seem to be any help available via google on that topic. When I run Sophos in safe mode it doesn't find any virus but i can't access or turn Sophos back on when in safe mode except when I start in safe mode with a command prompt and run sophos that way so I'm not able to make sure it's updated.
Any advice would be appreciated, I've backed up what I need from the computer in safe mode.
Pasting in additional information from duplicate topic which I am deleting. ~ OB
Nearly forgot I also downloaded and ran Sophos Rootkit as it was something I came across, it didn't find anything other than lots of warnings about "identification system failed"
End of added information. ~ OB
Edited by Orange Blossom, 10 July 2011 - 02:46 PM.
No logs, moved from Malware Removal Logs to Am I Infected. ~ hamluis