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BSOD Help?


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4 replies to this topic

#1 Yox

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Posted 09 July 2011 - 01:40 PM

I have just installed a new hard drive to my computer as well as a fresh install of Windows 7,to my surprise after updating everything and installing programs, my computer suddenly hangs and crashes, after time this developed into BSOD,which now constantly happens. Not entirely sure why, whether it's a driver issue or what. If anyone can look into this and help my problem then, thanks in advance.

My computer specs

OS: Windows 7 Ultimate 64-bit
Board: ASUSTeK Computer INC. M4A78LT-M-LE
CPU: 2.80 gigahertz AMD Athlon II X4 630
RAM: 2048 Megabytes Usable Installed Memory
GPU: NVIDIA GeFOrce 9800 GT

I'm also using AVG Free edition 2011, Spybot Search&destroy and Zonealarm

I've also put my Minidumps into a .txt file, using bluescreenview.

Attached Files



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#2 Allan

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Posted 09 July 2011 - 01:53 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Yox

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Posted 09 July 2011 - 02:13 PM

Alrighty,here it is,thanks for the quick response.

==================================================
Dump File : 070911-20467-01.dmp
Crash Time : 09/07/2011 17:33:06
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`74932dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`028e8ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070911-20467-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 284,296
==================================================

==================================================
Dump File : 070911-32885-01.dmp
Crash Time : 09/07/2011 12:59:35
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`753e2dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02800ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070911-32885-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 284,296
==================================================

==================================================
Dump File : 070811-27861-01.dmp
Crash Time : 08/07/2011 23:17:04
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`75102dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`039dbca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-27861-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 286,192
==================================================

==================================================
Dump File : 070811-27736-01.dmp
Crash Time : 08/07/2011 22:44:19
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02c050bf
Parameter 3 : fffff880`04645ec0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-27736-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 284,056
==================================================

==================================================
Dump File : 070811-32089-02.dmp
Crash Time : 08/07/2011 20:52:09
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`75832dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`039f8ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-32089-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,568
==================================================

==================================================
Dump File : 070811-32027-01.dmp
Crash Time : 08/07/2011 16:14:49
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`75472dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`06812ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-32027-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 287,360
==================================================

==================================================
Dump File : 070811-26816-01.dmp
Crash Time : 08/07/2011 15:43:14
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`02cec4f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4a5ebc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+4a5ebc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-26816-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070811-30498-01.dmp
Crash Time : 08/07/2011 15:00:56
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`74d62dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03c19ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-30498-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 286,360
==================================================

==================================================
Dump File : 070811-30934-01.dmp
Crash Time : 08/07/2011 13:57:04
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`752e2dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03a7eca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070811-30934-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 287,072
==================================================

==================================================
Dump File : 070711-29858-01.dmp
Crash Time : 07/07/2011 22:35:55
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02a80945
Parameter 3 : fffff880`05d5cd20
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-29858-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 283,816
==================================================

==================================================
Dump File : 070711-30076-01.dmp
Crash Time : 07/07/2011 22:24:06
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff800`02df28dc
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : fffff800`02df28dc
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+2212bf
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-30076-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 285,968
==================================================

==================================================
Dump File : 070711-32058-01.dmp
Crash Time : 07/07/2011 21:58:50
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`74ed2dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04435ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-32058-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,568
==================================================

==================================================
Dump File : 070711-32604-01.dmp
Crash Time : 07/07/2011 11:12:48
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`03200000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02ab2522
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-32604-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 284,136
==================================================

==================================================
Dump File : 070711-31481-01.dmp
Crash Time : 07/07/2011 11:09:55
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`07a00000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02abe522
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-31481-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 283,816
==================================================

==================================================
Dump File : 070711-32822-01.dmp
Crash Time : 07/07/2011 11:07:01
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`07a00000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02a86522
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-32822-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 284,200
==================================================

==================================================
Dump File : 070611-26551-01.dmp
Crash Time : 06/07/2011 20:06:39
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`754a2dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02bcbca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-26551-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,160
==================================================

==================================================
Dump File : 070611-25412-01.dmp
Crash Time : 06/07/2011 17:08:25
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`74a02dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02952ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-25412-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275,160
==================================================

==================================================
Dump File : 070611-28454-01.dmp
Crash Time : 06/07/2011 16:26:35
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`74ab2dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03819ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-28454-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 286,824
==================================================

==================================================
Dump File : 070611-37830-01.dmp
Crash Time : 06/07/2011 15:42:00
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`75182dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0262cca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-37830-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 283,816
==================================================

==================================================
Dump File : 070611-40591-01.dmp
Crash Time : 06/07/2011 15:38:17
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`75162dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`03a43ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-40591-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 290,768
==================================================

==================================================
Dump File : 070611-26910-01.dmp
Crash Time : 06/07/2011 01:39:21
Bug Check String : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code : 0x0000004a
Parameter 1 : 00000000`75922dd9
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`048dcca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70700
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070611-26910-01.dmp
Processors Count : 3
Major Version : 15
Minor Version : 7600
Dump File Size : 286,056
==================================================

Edited by Yox, 09 July 2011 - 02:14 PM.


#4 Artrooks

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Posted 09 July 2011 - 02:17 PM

Hello Yox,

I'm not a hardware expert, but I did find a post pertaining to the bug check string " IRQL_GT_ZERO_AT_SYSTEM_SERVICE" in some of your minidumps.

It stated that ZoneAlarm could be to blame. Might be worth temporarily uninstalling ZoneAlarm and see what happens.

It never hurts to run System File Checker (sfc /scannow) as well. Have the windows 7 installation CD handy. ( How to run SFC in Windows 7)


Regards,
Artrooks

Regards,
Brooks



 


#5 Allan

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Posted 09 July 2011 - 02:18 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? - especially new hw or sw?

Please see if anything here is relevant: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-x64-bsod-error-code-0x0000004a/7b86fccf-b9fd-46cd-b2ec-bc66ccec3f9f




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