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ie redirect, no firefox, no chrome


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5 replies to this topic

#1 LosingPatience

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Posted 09 July 2011 - 12:22 PM

Basically at some point i got a virus and thought i had removed it. I use malwarebytes and superantispyware. Now the only browser i can get to work is IE, however it redirects. I have tried uninstalling and reinstalling both chrome and firefox with no success. any help would be greatly appreciated.


Toshiba Sat L505. Windows 7 64 bit. home premium. 3 gigs of ram. pentium dual core 2.2

i have logs of both combo fix and hjt but i don't think i am supposed to post them unless asked

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#2 cryptodan

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Posted 09 July 2011 - 12:38 PM

Since you have already ran combox and hjt, Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 LosingPatience

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Posted 11 July 2011 - 02:37 PM

please help me someone. I realize that i was not supposed to run combofix before entering this forum. in my defense i ran it before i even came to bleeping computer and it doesn't change the fact that i am still in need of help. Please anyone

#4 cryptodan

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Posted 11 July 2011 - 02:40 PM

Perform the task above.

#5 LosingPatience

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Posted 11 July 2011 - 04:25 PM

i thought i did

#6 hamluis

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Posted 12 July 2011 - 11:33 AM

Reference: http://www.bleepingcomputer.com/forums/topic408668.html/page__p__2327721#entry2327721

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Now that your log is posted and you are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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