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Microsoft error


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#1 XNA

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Posted 09 July 2011 - 10:16 AM

I use Windows XP and have the appraisal software Wintotal 2011 for residential appraisal reports. All of a sudden when I tried to load a map into the report the program seized. I gave a program senior tech access to my computer and he advised me there are Microsoft error messages at about the time this happened and when he tried to download .net2.0, which is needed for the software to operate,it closes down and he told me I need to get local technical help to "repair Microsoft" and get .net2.0 downloaded.
Is this something I could do myself? I would have to be told every move to make.
Thanks. I'd appreciate any advice. Everything else works fine on the computer including an older version of Wintotal.

Edited by XNA, 09 July 2011 - 10:22 AM.


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#2 cryptodan

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Posted 09 July 2011 - 10:36 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 XNA

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Posted 09 July 2011 - 11:46 AM

Does this show you the information you need?

Edited by XNA, 09 July 2011 - 02:01 PM.


#4 cryptodan

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Posted 09 July 2011 - 12:04 PM

I see you got all the latest updates foe Windows, can I get a link to this application?

#5 XNA

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Posted 09 July 2011 - 01:36 PM

Sorry. I'm completely computer illiterate. Can you please tell me what you mean?

#6 cryptodan

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Posted 09 July 2011 - 01:45 PM

I already found the required specs for the program, and they are rather low. I would recommend reinstalling the application.

#7 XNA

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Posted 09 July 2011 - 02:05 PM

OK. Thanks. I can try that in a day or two when I get a chance.




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