I will be handling your log to help you get cleaned up. I apologize for the delay but the forum is very busy and as you can see the logs we ask for are very extensive and take a lot of time to investigate.
Please subscribe to this topic. Click on the Watch Topic
button, select Immediate Notification
and click on proceed
Make sure Word Wrap
in notepad is turned off
. When copying and pasting logs paste them directly in the reply box only attach logs if asked to
. Do not wrap logs in codebox or code tags
. It makes it very difficult to read and analyze them. Please paste them directly into the reply box. Do not make any changes to your system until we are through. Fixes are based upon information that is current from your system so any changes can affect our strategy. Please refrain from running any tools we may use without specific instructions.
If your operating system is Windows Vista
or Windows 7
it may be necessary to right click
then choose Run as Administrator
any programs we use.
Before we begin please check and follow the instructions on How to Show Hidden Files and Folders in Windows Vista and Windows XP
and How to show hidden files in Windows 7
Because the e-mail notification system is not completely reliable, please check your topic once a day for responses.
Please read carefully all directions and instructions. If you are instructed to save a tool to the desktop please save it to the desktop.
If you have since resolved the original problem you were having, we would appreciate you letting us know.
You should not run ComboFix
unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix
without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.Please advise what specific problems you are experiencing
Since it has been a while I need to see new logs.
- Download DDS by sUBs from one of the following links. Save it to your desktop.
- Double click on the DDS icon, allow it to run.
- A small box will open, with an explaination about the tool. No input is needed, the scan is running.
- Notepad will open with the results.
- Follow the instructions that pop up for posting the results.
- Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE
In your next reply please let me know what problems you are experiencing and post DDS.txt
in the body of the reply box and attach the Attach.txt