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How Long Before Help Request Is Addressed?

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#1 ResearchingUnknown


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Posted 08 July 2011 - 05:15 PM

How long does it usually take before a member of Malware Removal Team looks into your case? I submitted a help request almost 2 days ago, disabled CD emulation software per instructions, and computer works very slow.

I would appreciate any ETA on the case assignment...

Edited by Andrew, 08 July 2011 - 06:31 PM.
Mod Edit: Moved MRL To Comments - AA

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#2 Andrew


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Posted 08 July 2011 - 06:33 PM

You are at position 302 of 371 active help requests. Requests are generally, but not strictly, taken in the order they were received. Currently, the oldest unanswered requests are about 12 days old, which gives a general idea of the expected wait time.

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