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OS missing? Vista does not start; boots into system recovery options


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#1 schildkraut1

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Posted 08 July 2011 - 02:43 PM

Hello, I've been sitting on a Vista issue for a while. I am running a Dell laptop with Vista and in December, 2010 a blue screen greeted me and said that my OS was missing. I called Dell several times and they said there was nothing to do but reformat and pull the files - if they are recoverable - out onto a comp with a tower.

OK, I thought about this today. The comp won't boot from the disks, as I remember, but I have to find them. So what I can do is this:
>feel preoccupied about recovery drive X:
>open notepad from cmd at c:
>view all my files from notepad>open, so things are still there
>run kapersky virus removal tool from a flash drive (because who knows??)

What information can I give someone here that would help you know the computer and tell me if it is salvageable? This was an absolutely awesome machine for a long time before it crapped out.

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#2 hamluis

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Posted 09 July 2011 - 09:02 AM

Well...I'm no IT person or tech of any sort, just a member...and I don't have familiarity with Vista...but if you are talking laptop...and Dell advised reinstall...I would hardly advise something else.

That said...let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When scanning is done, click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Funny that you don't mention the content of any onscreen error messages that have been received relative to your system.

What is the exact model of this Dell system?

Louis

#3 schildkraut1

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Posted 09 July 2011 - 12:37 PM

So below is the BSOD log; it defaulted to X: drive, but I changed it to C: drive and this is the result. There were no crashes on X.

This is an Inspiron 1521. It has cooling issues, but outside of that it was generally OK. Sometimes a plain old exception screen, but it was a long time ago and I kept no notes.

Currently there is a Dell Vista disk in that it boots from, but it only tries to do a startup recovery and fails. I take the option to do advanced system recovery options and open up the command. Sometimes it starts by trying to do a system repair, and when that happens it does recognize an installation of Vista on C. This doesn't go anywhere, though.

Just below are the details from attempted repair:
Problem signature:
Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 0
Problem Signature 04: 65537
Problem Signature 05: unknown
Problem Signature 06: NoOsInstalled
Problem Signature 07: 0
Problem Signature 08: 1
Problem Signature 09: FixPartitionTable
Problem Signature 10: 1168
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Dell comes with a Media Center package... well, I don't know if my other Dells have it, but accidentally I pressed the separate button to open it up. Hey, all of my photos appeared and it searched for my music files. FWIW, Dell has given me some pretty bad advice in the past. Pretty excellent advice too at times, but it seems rather hit or miss.


BSOD

Dump File : Mini062410-01.dmp
Crash Time : 6/24/2010 5:30:37 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84622008
Parameter 2 : 0x8ae18b3c
Parameter 3 : 0xc0000001
Parameter 4 : 0x00000003
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+17b3c
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 7.01.01.613
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : dxgkrnl.sys+3da39
Stack Address 2 : dxgkrnl.sys+26ea1
Stack Address 3 : dxgkrnl.sys+3e7a9
Computer Name :
Full Path : c:\Windows\MiniDump\Mini062410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 168,168
==================================================

==================================================
Dump File : Mini081707-01.dmp
Crash Time : 8/17/2007 10:46:22 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84984700
Parameter 3 : 0x85d9b030
Parameter 4 : 0x85694c30
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+d85c9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+d85c9
Stack Address 1 : ntkrnlpa.exe+4ada0
Stack Address 2 : ntkrnlpa.exe+50441
Stack Address 3 : ntkrnlpa.exe+a99d1
Computer Name :
Full Path : c:\Windows\MiniDump\Mini081707-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
Dump File Size : 139,152
==================================================

==================================================
Dump File : Mini082907-01.dmp
Crash Time : 8/29/2007 9:41:55 AM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x81d8ee63
Parameter 2 : 0x00000000
Parameter 3 : 0x0000ffff
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+8ccd7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+8ccd7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : c:\Windows\MiniDump\Mini082907-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
Dump File Size : 139,152
==================================================

#4 schildkraut1

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Posted 19 July 2011 - 08:22 PM

Just to update, I reinstalled Vista and have spent the past three days updating it up to SP2. But it works beautifully. :)

#5 hamluis

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Posted 20 July 2011 - 09:30 AM

Glad you resolved it, happy computing :).

Louis




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