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3 replies to this topic

#1 R2R


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Posted 08 July 2011 - 11:30 AM

My Grandsons computer was hit by this Boot.Tidserv virus, Window will not boot, He has a lot of music on his hard drive that he does not want to loose should if a system recovery has to be done. The computer is running Windows 7, and Norton 360 Anti Virus. I downloaded the Bootable Recorery Tool from Norton which got windows to boot so the recovery tool could do a scan to find the virus, which it did but could not fix it. Any ideas as to how to procede?

Edited by hamluis, 08 July 2011 - 02:28 PM.
Moved to Am I Infected. from XP.

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#2 hamluis



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Posted 08 July 2011 - 11:36 AM

Please post the exact content of the error message from the Norton Recovery Tool.

Does the system boot in safe mode?

Does the system boot without use of the Norton tool?

System manufacturer and model?


#3 R2R

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Posted 08 July 2011 - 01:17 PM

when computer starts without the boot tool start to load windows files then goes to startup repair then the a box comes up saying startu repair was unable to repair the computer automatically

No the computer does not boot in safe mode

Does not bott without the norton boot tool.

It is a Gatway DX-4831

#4 .X.


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Posted 08 July 2011 - 10:12 PM

Use the recovery console to copy your data to your back up drive.

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