Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Problems With Unknown Window Interupting Games


  • Please log in to reply
15 replies to this topic

#1 Jonathan1987

Jonathan1987

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 11 January 2006 - 03:49 PM

Hi,

I have been suffering from problems when playing games on my computer.

A window (blank) seems to be interferring with my games, causing them to minimize.

Some progress has been made by removing some of the infected material in this thread

http://www.bleepingcomputer.com/forums/ind...pic=39462&st=30

That appears to have stopped the minizations.

However, there is still something interferring with my games.

Could someone help me please?

BC AdBot (Login to Remove)

 


#2 frankie12

frankie12

  • Members
  • 941 posts
  • OFFLINE
  •  
  • Location:Michigan
  • Local time:07:27 AM

Posted 11 January 2006 - 10:06 PM

what operating system do you have?

#3 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 12 January 2006 - 06:26 AM

Windows XP Home Edition 2002 Service Pack 2

#4 hintswen

hintswen

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:06:27 AM

Posted 12 January 2006 - 08:21 AM

any background tasks?
some things that could be doing this:
google desktop(or any other indexing program)
antivirus program(trying to update maybe?)
email program(trying to get your mail?)

just anything that could be trying to do something.

#5 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 12 January 2006 - 11:54 AM

Nothing like that no. That was one of the first things I checked. Nothing obvious anyway. Is there any way I could run something that would give me a log of what was happening, so I could see what happens at the exact point the interuption happens?

#6 Papakid

Papakid

    Guru at being a Newbie


  • Malware Response Team
  • 6,635 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:27 AM

Posted 12 January 2006 - 02:09 PM

Yeah, there is but it may be hard to catch. Before we get into that I have some ideas for you to try.

I read your HJT thread and see you have the mysterious HP software problem that I've run across before. And it's HP software in general, altho the printer software seems to cause the worse problems. It's a very complex problem and the symptoms themselves vary, so I'm not saying I know of a clear-cut solution, but there some things I'd like to look into.

But you're going to have to give me some time--I'm pretty slow. But two thing I'd like to see for now.

1. You obviously have an HP printer, but what else on your system is HP? Is that the brand of PC you're running?

2. Open HijackThis.

If you still have the New Users Quickstart screen enabled, click Open Misc Tools Section.
If you just have the regular opening screen, click the Config... button then the Misc Tools button.

Now click the Open Uninstall Manager button, then the Save List button. Save the list somewhere convenient like My Documents and then the list will open in Notepad. Copy and Paste that list into your next reply to this post.

I'll look back in on you this evening. I may want to open up your HJT Thread that was moved and closed because there are some things I can do with that program and its logs if it's not too confusing.

The thing about people

is they change

when they walk away.--Mipso


#7 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 12 January 2006 - 02:56 PM

Yeah, there is but it may be hard to catch. Before we get into that I have some ideas for you to try.

I read your HJT thread and see you have the mysterious HP software problem that I've run across before. And it's HP software in general, altho the printer software seems to cause the worse problems. It's a very complex problem and the symptoms themselves vary, so I'm not saying I know of a clear-cut solution, but there some things I'd like to look into.

But you're going to have to give me some time--I'm pretty slow. But two thing I'd like to see for now.

1. You obviously have an HP printer, but what else on your system is HP? Is that the brand of PC you're running?


Just the printer and scanner. The PC itself is Advent AMD Athlon.

#8 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 12 January 2006 - 02:59 PM

AA Milemaster Plus 2002
AC3Filter (remove only)
Ad-Aware SE Personal
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Photoshop Album 2.0 Starter Edition
Adobe Premiere 6.0
Adobe Reader 6.0
Alcatel SpeedTouch USB Software
AOL UK
AppGini Free Trial Edition 2.61
AVS AudioUtilities version 2.2.3.32
BPFTP Server (remove only)
BulletProof FTP
BulletProof FTP Server (remove only)
CC_ccProxyExt
ccCommon
ccPxyCore
CutePDF Writer 2.3
DivX
DivX Player
DVD Decrypter (Remove Only)
EAX Unified 2.06
F1 2000
F1 Championship Season 2000
FotoStation Easy
Fraps
GameSpy Arcade
GiPo@MoveOnBoot 1.9.5
Google Earth
Google Talk (remove only)
GPL2AVI 2.0
GPL2AVI 2.0 (C:\Program Files\GPL2AVI\)
Grand Prix 3
Grand Prix 3 Patch
HijackThis 1.99.1
HP Image Zone 3.5
HP PSC & OfficeJet 3.5
HP Software Update
Indeo® Software
Interactive Atlas Of Great Britain: Fifth Edition: Disk A
J2SE Runtime Environment 5.0 Update 4
Jedi Screensaver
LiveReg (Symantec Corporation)
LiveUpdate 2.7 (Symantec Corporation)
Macromedia Dreamweaver MX
Macromedia Extension Manager
Macromedia Flash Player 8
Macromedia Shockwave Player
Manchester United Club Football 2005 Demo
Memories Disc Creator 2.0
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB886906)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Office 2000 Premium
MSN Messenger 7.5
MSRedist
MSXML 4.0 SP2 Parser and SDK
NASCAR® Racing 2003 Season Demo
Need for Speed Underground 2 Demo
Nikon View 4
Norton AntiSpam
Norton AntiSpam
Norton AntiVirus 2006
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security 2006 (Symantec Corporation)
Norton Protection Center
Norton WMI Update
Norton WMI Update
NVIDIA Display Driver
overland
Panda ActiveScan
PHPRunner
Pinnacle InstantCD/DVD Suite
PowerDVD
QuickTime
QuickTime Alternative 1.39
R.E.G 870 Track/Car Combination MOD
Race Driver 2
Race Driver 3 Singleplayer Demo
RealPlayer
Realtek AC'97 Audio
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB912919)
Software para Impressoras EPSON
SPBBC
Spybot - Search & Destroy 1.4
SymNet
The Battle for Middle-earth ™
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
VIA Rhine-Family Fast Ethernet Adapter
VIA USB Filter Driver (Vlink)
VideoMach 2.7.2
VideoMach 3.1.5
VideoMach 3.4.1
War of the Ring™
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinRAR archiver
WinZip

#9 Papakid

Papakid

    Guru at being a Newbie


  • Malware Response Team
  • 6,635 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:27 AM

Posted 12 January 2006 - 11:53 PM

Is that an all-in-one printer/scanner or two seperate units?

There may be some other programs responsible, it really sounds like something is updating to cause your problem. Since I want to start out with the HP software, I suspect it's HP Software Update. Try uninstalling that and see if the problem persists.

Then scan with HijackThis and see if this line appears:
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
If so, fix it, but be sure any open windows are closed beforehand.

I'm assuming your printer is still uninstalled? Or is this it?:
HP PSC & OfficeJet 3.5

If so unistall that too. I want to start out with the printer and updater gone and see what the result is. We may have to purge the system of all things HP.

Just to let you know, the ony solution I've seen to the printing software problem was to contact HP and get some pared down drivers. Not sure that's even possible any more. How long have you had the printer and did the problems start when you got it?

I've also seen some indications that hp software conflicts with security software. So going thru the process of elimination could become pretty time-consuming.

I'm also not into high-end gaming and have a basic setup, so if someone sees something else that might be causing this let us know.

The thing about people

is they change

when they walk away.--Mipso


#10 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 14 January 2006 - 06:24 AM

I carried all that out, and it didn't fix the problem.

I've subsequently reinstalled the printer as I required it.

#11 Papakid

Papakid

    Guru at being a Newbie


  • Malware Response Team
  • 6,635 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:27 AM

Posted 14 January 2006 - 01:21 PM

OK, sorry I couldn't have been more help. Maybe some of our members who have experience with Games will have some more ideas.

You asked about monitoring tools. If you want to try to figure this out yourself you can find several advanced tools at sysinternals. A list of some you might be interested in can be found here:
http://www.sysinternals.com/ProcessesAndTh...sUtilities.html

I would start out with Process Explorer as you may be able to catch what process is causing the problem. Autoruns can be used to prevent the process from starting up if you can figure out what it is. Altho it is about removing trojans, you can get an idea of how to use Autoruns and the principles of dealing with startups in these tutorials:

http://www.bleepingcomputer.com/tutorials/how-to-remove-a-trojan-virus-worm-or-malware/
http://www.bleepingcomputer.com/tutorials/windows-program-automatic-startup-locations/

And an example of using PE and AR in combination here:
http://www.sysinternals.com/blog/2006/01/a...conspiracy.html

Some even more advanced tools you might also consider are Filemon and Regmon. Their information could be hard to intrepret and you have to be quick to catch a log at the right time. Of course, you should be very careful if you attempt to modify the registry and please ask if you need help with it.

The only other thing I can think of is to create and setup another user account and see if you have the same problem there. If it's something besides the printer that may have corrupted your normal user profile's registry.

Good luck. :thumbsup:

The thing about people

is they change

when they walk away.--Mipso


#12 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 14 January 2006 - 02:19 PM

Its a rather long log. I don't really know what to look for, it would be great if someone could analyse it.

It was 66MB, but I managed to ZIP it down to 3.

http://www.motorsportmediamulti.com/Filemon_Log.zip

#13 Mr Alpha

Mr Alpha

  • Members
  • 1,875 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:02:27 PM

Posted 14 January 2006 - 03:08 PM

Norton Internet Security can cause this.
"Anyone who cannot form a community with others, or who does not need to because he is self-sufficient [...] is either a beast or a god." Aristotle
Intel Core 2 Quad | XFX 780i SLI | 8GB Corsair | Gigabyte GeForce 8800GTX | Auzentech X-Fi Prelude| Logitech G15 | Logitech MX Revolution | LG Flatron L2000C | Logitech Z-5500 Digital

#14 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 14 January 2006 - 06:51 PM

Norton Internet Security can cause this.


Tested - Problems occurs with and without it installed.

#15 Jonathan1987

Jonathan1987
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:12:27 PM

Posted 15 January 2006 - 01:27 PM

Finally caught the window. It briefly maximes in the top left hand corner, an empty window.

Don't know if thats of any assistance or not?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users