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Ran Combofix & Firewall & Auto Updates Off

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14 replies to this topic

#1 JamesPL


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  • Local time:03:58 PM

Posted 08 July 2011 - 09:31 AM

I mistakenly posted this to the XP forum and am reposting it to this forum. I had a virus that wanted me to fix a virus by running a program. I did not run the program, but it totally locked up me computer at work. I called the tech firm down the hall we contract out our network work to and they ran combofix. It solved the program, but the windows security center indicates that the firewall is off and windows update is off. It will let me turn them back on. I googled this problem and found this site. The tech firm suggested I get another computer, but the PC is only a year and a half old. Any help would be appreciated. Thanks

I ran a scan of my computer.

EDIT: Posts merged ~Budapest

Is there anything else I can post to help responding to this easier?

EDIT: Please be patient. There are over 350 unanswered topics in this forum at present and the current average wait time to receive help is 14 days. ~Budapest

Attached Files

Edited by Budapest, 20 July 2011 - 05:16 PM.

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#2 patndoris


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  • Location:Maryland
  • Local time:04:58 PM

Posted 28 July 2011 - 02:57 PM

Hello and :welcome:

My name is patndoris. I will be glad to take a look at your log and help you with solving any malware problems. It will be very helpful if you follow these guidelines:
  • Malware logs are often lengthy and can take a lot of time to research and interpret. Please be patient while I review your logs.
  • Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean.
  • Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • Please follow my instructions carefully and in the order they are posted. You may also find it helpful to print out the instructions you receive.
  • Please do not run any scans or install/uninstall any applications or delete anything without being directed to do so.
  • Remember, absence of symptoms does not mean the infection is all gone. Please stick with me till you're given the "all clear".
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • Please reply within 3 days. If I do not hear back from you in that time frame, I will post a reminder for you. Topics with no reply in 4 days are closed!

I apologize for the long delay but we have had a considerable number of assistance requests lately.

Download and Run DDS by sUBs

Please download DDS and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open.
  • Save both reports to your desktop.

Please Please copy / paste the scan reults.


Please attach the second file; Attach.txt.

Scan With RootKitUnHooker

  • Please choose one link and download Rootkit Unhooker and save it to your desktop.

    Link 1
    Link 2
    Link 3
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers and Stealth
  • Uncheck the rest. then click OK
  • When prompted to Select Disks for Scan, make sure C:/ is checked and click OK
  • Wait till the scanner has finished and then click File > Save Report.
  • Save the report somewhere where you can find it. Click Close.
  • Copy the entire contents of the report and paste it in your next reply.

Note** you may get the following warning, just click OK and continue.

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Since you stated that the tech firm ran Combofix, can you please provide a copy of the Combofix.txt which may be located on your desktop or if that does not exist please see if C:\Qoobox\ComboFix-quarantined-files.txt is there. You can open either of these in Notepad and copy/paste the results.

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#3 JamesPL

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  • Local time:03:58 PM

Posted 28 July 2011 - 03:32 PM

Below is the pasted DDS.txt. I did not know how to disable script blocking protection. Hopefully it is all right. I have attached the attach.txt in a zip.

DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by bgilluly at 15:06:11 on 2011-07-28
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3582.2117 [GMT -5:00]
AV: Symantec AntiVirus Corporate Edition *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Documents and Settings\bgilluly\Application Data\HP SimpleSave Application\uUACTokenSvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Sage\LS1\ServiceHost\1.0\Sage.LS1.ServiceHost.exe
C:\Program Files\Sage\SIM\Server\Sage.Sim.Server.WindowsService.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\AcroTray.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://m.www.yahoo.com/
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: Lookup on Merriam Webster - file://c:\program files\iespell\Merriam Webster.HTM
IE: Lookup on Wikipedia - file://c:\program files\iespell\wikipedia.HTM
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1263226167375
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer =
TCP: Interfaces\{6609BB0B-8763-4572-97F7-0DE2321C2AB7} : DhcpNameServer =
TCP: Interfaces\{83A0F4AE-3D59-4865-B1CC-283F0FCEE125} : DhcpNameServer =
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
============= SERVICES / DRIVERS ===============
R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2010-1-3 24064]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-12-19 337592]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-12-19 54968]
R2 BackupService;BackupService;c:\documents and settings\bgilluly\application data\hp simplesave application\uUACTokenSvc.exe [2011-1-28 83512]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2006-3-7 192160]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2006-3-7 169632]
R2 Sage.LS1.ServiceHost.1.0;Sage Service Host (v1.0);c:\program files\common files\sage\ls1\servicehost\1.0\Sage.LS1.ServiceHost.exe [2010-4-7 107816]
R2 SageInstMgrServer;Sage Installation Manager Server;c:\program files\sage\sim\server\Sage.Sim.Server.WindowsService.exe [2010-4-14 15656]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-3-17 115952]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-3-17 1799408]
R2 UNS;Intel® Management and Security Application User Notification Service;c:\program files\common files\intel\privacy icon\uns\UNS.exe [2010-1-3 2066968]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k5132.sys [2010-1-3 157152]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-5-16 105592]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110723.002\naveng.sys [2011-7-25 86008]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110723.002\navex15.sys [2011-7-25 1542392]
=============== Created Last 30 ================
==================== Find3M ====================
2011-05-10 14:34:05 103784 ----a-w- c:\documents and settings\bgilluly\GoToAssistDownloadHelper.exe
============= FINISH: 15:06:52.54 ===============

Attached Files

#4 JamesPL

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  • Local time:03:58 PM

Posted 28 July 2011 - 03:40 PM

Below is the pasted rootkit unhooker report

ion: 3.8.389.593, Type LE (SR2)
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
0xB4952000 C:\WINDOWS\system32\DRIVERS\ati2mtag.sys 5238784 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Miniport Driver)
0xBF194000 C:\WINDOWS\System32\ati3duag.dll 3788800 bytes (ATI Technologies Inc. , ati3duag.dll)
0x804D7000 C:\WINDOWS\system32\ntkrnlpa.exe 2154496 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2154496 bytes
0x804D7000 RAW 2154496 bytes
0x804D7000 WMIxWDM 2154496 bytes
0xBF531000 C:\WINDOWS\System32\ativvaxx.dll 2142208 bytes (ATI Technologies Inc. , Radeon Video Acceleration Universal Driver)
0xBF800000 Win32k 1867776 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1867776 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0x97AE3000 C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20110723.002\navex15.sys 1536000 bytes (Symantec Corporation, AV Engine)
0x9A96D000 C:\WINDOWS\System32\Drivers\dump_iaStor.sys 897024 bytes
0xB9E48000 iaStor.sys 897024 bytes (Intel Corporation, Intel Matrix Storage Manager driver - ia32)
0xB9D72000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xBF061000 C:\WINDOWS\System32\ati2cqag.dll 565248 bytes (ATI Technologies Inc., Central Memory Manager / Queue Server Module)
0x9AAC4000 C:\WINDOWS\system32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xBF0EB000 C:\WINDOWS\System32\atikvmag.dll 417792 bytes (ATI Technologies Inc., Virtual Command And Memory Manager)
0x9AB5F000 C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys 401408 bytes (Symantec Corporation, SPBBC Driver)
0x9AA66000 C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys 385024 bytes (Symantec Corporation, Symantec Eraser Control Driver)
0xB47DD000 C:\WINDOWS\system32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0x9AC6C000 C:\WINDOWS\system32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0x9D73D000 C:\WINDOWS\system32\drivers\ADIHdAud.sys 360448 bytes (Analog Devices, Inc., High Definition Audio Function Driver)
0x9AEB9000 C:\Program Files\Symantec AntiVirus\savrt.sys 360448 bytes (Symantec Corporation, AutoProtect)
0x985B5000 C:\WINDOWS\system32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver)
0xBF012000 C:\WINDOWS\System32\ati2dvag.dll 323584 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Display Driver)
0xBF73C000 C:\WINDOWS\System32\ATMFD.DLL 290816 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xBF151000 C:\WINDOWS\System32\atiok3x2.dll 274432 bytes (ATI Technologies Inc., Ring 0 x2 component)
0x97496000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0x9AC31000 C:\WINDOWS\System32\Drivers\SYMTDI.SYS 241664 bytes (Symantec Corporation, Network Dispatch Driver)
0x9AF11000 C:\WINDOWS\system32\DRIVERS\Dot4.sys 208896 bytes (Microsoft Corporation, One Cool Transport)
0x9872A000 C:\WINDOWS\system32\DRIVERS\WavxDMgr.sys 204800 bytes (Wave Systems Corp., WavX Document Manager Filter Driver)
0xB483B000 C:\WINDOWS\system32\DRIVERS\rdpdr.sys 196608 bytes (Microsoft Corporation, Microsoft RDP Device redirector)
0xB9F79000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0x9865D000 C:\WINDOWS\system32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xB9D45000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0x94001000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0x9AB34000 C:\WINDOWS\system32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xB4916000 C:\WINDOWS\system32\DRIVERS\e1k5132.sys 163840 bytes (Intel Corporation, Intel® Gigabit Adapter NDIS 5.x driver)
0xB48CA000 C:\WINDOWS\system32\DRIVERS\HDAudBus.sys 163840 bytes (Windows ® Server 2003 DDK provider, High Definition Audio Bus Driver v1.0a)
0x9ABE3000 C:\WINDOWS\system32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xB9F23000 dmio.sys 155648 bytes (Microsoft Corp., Veritas Software, NT Disk Manager I/O Driver)
0x9AC0B000 C:\WINDOWS\system32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0x9D719000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xB48F2000 C:\WINDOWS\system32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xB4893000 C:\WINDOWS\system32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0x9ABC1000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x9AE97000 C:\Program Files\Symantec\SYMEVENT.SYS 139264 bytes (Symantec Corporation, Symantec Event Library)
0x806E5000 ACPI_HAL 134528 bytes
0x806E5000 C:\WINDOWS\system32\hal.dll 134528 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB9E28000 fltMgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xB9F49000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0x9AA48000 C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys 122880 bytes (Symantec Corporation, Symantec Eraser Utility Driver)
0xB9D2B000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xB9DFF000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xB487C000 C:\WINDOWS\system32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0x978DA000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0x97ACF000 C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20110723.002\naveng.sys 81920 bytes (Symantec Corporation, AV Engine)
0xB48B6000 C:\WINDOWS\system32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0x9AE83000 C:\Program Files\Symantec AntiVirus\Savrtpel.sys 81920 bytes (Symantec Corporation, SAVRTPEL)
0xB493E000 C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0x9ACC5000 C:\WINDOWS\system32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xB9E16000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xB9F68000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xB486B000 C:\WINDOWS\system32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xB4481000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xBA318000 C:\WINDOWS\system32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xBA2F8000 C:\WINDOWS\system32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xA17F6000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xBA148000 C:\WINDOWS\system32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0x97E8A000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xB9795000 C:\WINDOWS\system32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xBA0E8000 C:\WINDOWS\system32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xB97E5000 C:\WINDOWS\system32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xBA0C8000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xB97C5000 C:\WINDOWS\system32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xBA258000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xBA308000 C:\WINDOWS\system32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xBA0B8000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xBA118000 PBADRV.sys 45056 bytes (Dell Inc, PBA Support Driver)
0xB97D5000 C:\WINDOWS\system32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xBA108000 sfaudio.sys 45056 bytes (Sonic Focus, Inc, Sonic Focus DSP driver for ADI)
0xBA0A8000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xAF044000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xB97A5000 C:\WINDOWS\system32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0x94124000 C:\WINDOWS\System32\Drivers\BlackBox.SYS 36864 bytes (RKU Driver)
0xBA0D8000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0x9BA5E000 C:\WINDOWS\system32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xBA2E8000 C:\WINDOWS\system32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xB97B5000 C:\WINDOWS\system32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0x9AF9B000 C:\WINDOWS\system32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xBA0F8000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xA0F81000 C:\WINDOWS\system32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xB2C54000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xBA388000 C:\WINDOWS\system32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0x9BD50000 C:\WINDOWS\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xA195D000 C:\DOCUME~1\bgilluly\LOCALS~1\Temp\mbr.sys 28672 bytes
0xBA3B0000 C:\WINDOWS\system32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xBA3B8000 C:\WINDOWS\system32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xBA380000 C:\WINDOWS\system32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xBA440000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xB2C84000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xBA328000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xBA3A0000 C:\WINDOWS\system32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xBA3A8000 C:\WINDOWS\system32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xBA398000 C:\WINDOWS\system32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xA0FC4000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xB07CA000 C:\WINDOWS\system32\DRIVERS\Dot4Prt.sys 16384 bytes (Microsoft Corporation, Dot4 Printer Driver)
0xB07AA000 C:\WINDOWS\system32\DRIVERS\kbdhid.sys 16384 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xB55E1000 C:\WINDOWS\system32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xB4E71000 C:\WINDOWS\system32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xBA588000 C:\WINDOWS\system32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xBA4B8000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xB0350000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xB07B2000 C:\WINDOWS\system32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xB07BE000 C:\WINDOWS\System32\Drivers\i2omgmt.SYS 12288 bytes (Microsoft Corporation, I2O Utility Filter)
0xB07AE000 C:\WINDOWS\system32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xBA590000 C:\WINDOWS\system32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xB9CDE000 C:\WINDOWS\system32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xBA584000 C:\WINDOWS\system32\DRIVERS\wmiacpi.sys 12288 bytes (Microsoft Corporation, Windows Management Interface for ACPI)
0x9BEE2000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xBA5AC000 dmload.sys 8192 bytes (Microsoft Corp., Veritas Software., NT Disk Manager Startup Driver)
0xBA660000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xBA5A8000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0x9B660000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0x9B656000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xBA5FA000 C:\WINDOWS\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xBA5FC000 C:\WINDOWS\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xBA5AA000 C:\WINDOWS\system32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xBA7DC000 C:\WINDOWS\system32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0x9B725000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xBA7A3000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)

#5 JamesPL

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Posted 28 July 2011 - 03:41 PM

Attached is the Combofix quarantined files txt pasted. Thanks for you help.

2011-04-21 21:00:46 . 2011-04-21 21:00:46 5,718 ----a-w- C:\Qoobox\Quarantine\Registry_backups\tcpip.reg
2011-04-21 20:56:46 . 2011-04-21 20:56:46 51 ----a-w- C:\Qoobox\Quarantine\catchme.log
2011-04-21 18:03:01 . 2011-04-21 18:03:01 403,740 ----a-w- C:\Qoobox\Quarantine\C\Documents and Settings\bgilluly\Local Settings\Application Data\mhp.exe.vir
2011-01-19 21:28:12 . 2011-01-19 21:28:47 16,386 ----a-w- C:\Qoobox\Quarantine\C\WINDOWS\ST6UNST.000.vir
2010-01-11 22:51:29 . 2011-01-19 21:45:03 103,784 ----a-w- C:\Qoobox\Quarantine\C\Documents and Settings\bgilluly\GoToAssistDownloadHelper.exe.vir
2010-01-11 21:04:22 . 2010-01-11 21:04:22 61,224 ----a-w- C:\Qoobox\Quarantine\C\Documents and Settings\administrator.LOWECONSTRUCT\GoToAssistDownloadHelper.exe.vir
2010-01-07 20:43:11 . 2011-04-21 13:55:38 6,015 ----a-w- C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat.vir
2010-01-07 20:43:11 . 2011-04-21 13:55:38 4,754 ----a-w- C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat.vir

#6 patndoris


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Posted 28 July 2011 - 04:42 PM

Well, I'm not seeing any malware that would prevent auto updates from running. We use Symantec Endpoint (Corporate Edition) at work too and I know there are a lot of machines that the Windows Safety Center reports errors when Symantec is clearly updated and running.

Let's do a couple more scans that look in other places just to be sure nothing is hiding from us. Then we'll see if we can get your auto updates working.

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    Posted Image
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

This scan make take awhile depending on how many items are on the computer. You may want to run it at a time you won't be needing the machine. It should be run from IE and I'd recommend not doing anything else while it's running.

Go here to run an online scannner from ESET.
Click the green ESET Online Scanner button.
Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
Click on the Start button next to it.
You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
A new window will appear asking "Do you want to install this software?"".
Answer Yes to download and install the ActiveX controls that allows the scan to run.
Click Start.
Uncheck Remove found threats.
Click Scan to begin.
If offered the option to get information or buy software. Just close the window.
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic.

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#7 JamesPL

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Posted 29 July 2011 - 08:55 AM

I ran malware Bytes and no bad files detected. Will run ESET at lunch.

alwarebytes' Anti-Malware

Database version: 7035

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/29/2011 8:48:43 AM
mbam-log-2011-07-29 (08-48-43).txt

Scan type: Quick scan
Objects scanned: 210516
Time elapsed: 9 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 JamesPL

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Posted 29 July 2011 - 10:14 AM

I ran the ESAT scan and no infected files. The following is the log pasted

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=
# api_version=3.0.2
# EOSSerial=9ba0cbb148c6b348aab949fd2cca755c
# end=finished
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2011-07-29 02:53:47
# local_time=2011-07-29 09:53:47 (-0600, Central Daylight Time)
# country="United States"
# lang=9
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=137877
# found=0
# cleaned=0
# scan_time=2770

#9 patndoris


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Posted 29 July 2011 - 10:38 AM

Great! I don't see any sign of active malware blocking your updates or your security in any way.

In Windows XP Professional, you must be logged on as an administrator or a member of the Administrators group to be able to change your automatic update settings. Please ensure you are logged in as such and then I'd like you to take a look at this Microsoft KB Article and try the "Fix it for me" solution on that page.

Please let me know if this works for you.

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#10 JamesPL

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Posted 29 July 2011 - 11:08 AM

I ran the fix and it did not work.

#11 patndoris


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Posted 29 July 2011 - 12:24 PM

Here is Microsoft fix intended to reset all the Windows Update components (not just enable): Microsoft KB971058

Please give the "Fix it for me" a try. If the default mode does not fix it, try the aggressive mode.

Let me know the results.

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#12 JamesPL

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Posted 29 July 2011 - 12:53 PM

That fixed it and I also turned on my firewall. Thank you very much for your help. You succeeded where my network guys did not.

#13 patndoris


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Posted 29 July 2011 - 01:21 PM

Glad I could be of assistance! Let's do a little clean up and I'll give you a few tips for staying malware free in the future:

The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run
  • Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  • Posted Image

If there are any remaining tools or logs on your desktop you can right-click and delete them. I would advise keeping Malwarebytes as it is a program you'll want to run regularly.

Great job! Your logs appear to be malware free and you do not appear to be experiencing any malware related problems.
Please follow these simple steps in order to keep your computer malware free and secure:

Visit Microsoft's Windows Update Site Frequently
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Use and Update your AntiVirus Software
It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this. Simply using a Firewall in its default configuration can lower your risk greatly.

Use only one antivirus and one firewall on your machine
Having more than one anti-virus program and one firewall on your machine, even if only one is running, can cause conflicts and slowdowns in the performance of the machine.

If you need more information on free anti-virus or firewall options please let me know and I will give you some recommendations.

Make your Internet Explorer more secure
This can be done by following these simple instructions:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to Prompt
6. Change the Download unsigned ActiveX controls to Disable
7. Change the Initialize and script ActiveX controls not marked as safe to Disable
8. Change the Installation of desktop items to Prompt
9. Change the Launching programs and files in an IFRAME to Prompt
10. Change the Navigate sub-frames across different domains to Prompt
11. When all these settings have been made, click on the OK button.
12. If it prompts you as to whether or not you want to save the settings, press the Yes button.
13. Next press the Apply button and then the OK to exit the Internet Properties page.

Keep your Java, Adobe Reader and Adobe Flash Up to Date
Older versions of these programs can contain security vulnerabilities. It is very important to keep them updated.

Update and Run Malwarebytes Anti-Malware
Scan your computer with this program on a regular basis just as you would an antivirus software making sure you update definitions each time you scan.

To simplify making sure you have the latest version of many of your security programs and applications, you may want to consider:
Secunia's Personal Software Inspector (PSI). It is a free utility that scans your computer for installed applications and checks to see if they have the latest security patches and updates. If it finds any applications with possible security issues, links and/or instructions are provided for the necessariy updates.

Filehippo's Update Checker. It is free utilitiy that scan your computer for installed software, checks the versions and then sends this information to see if there are any newer releases. Available software updates are displayed and you can decide which ones to download and install. Among many other types of programs, they includes a number of the Anti-Spyware, Firewall/Security and Anti-Virus programs that have been recommended (though not all of them). Note: Definition files should be updated from within the programs themselves. The Update Checker look for newer versions of the software program, not definition files.

I would suggest you read:
Tony Klein's excellent article: How I got Infected in the First Place
PC Safety and Security--What Do I Need?
How to Prevent Malware

Good luck & Happy surfing!

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#14 JamesPL

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Posted 29 July 2011 - 01:49 PM

Thanks again.

#15 patndoris


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Posted 29 July 2011 - 02:03 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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