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Empty Program File Folders


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6 replies to this topic

#1 joeod

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Posted 07 July 2011 - 09:16 PM

All my icons except recycle bin and ie were missing from desktop.
I have managed to unhide most of my files but my program file folders still list as empty.
Lastly, google searches are hijacked and routed to other "unknown" search engines that will not allow me to the web sites unless I directly enter the IP address.
Any ideas?

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#2 Broni

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Posted 07 July 2011 - 10:09 PM

Welcome aboard Posted Image

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

Then....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 Brown1012

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Posted 08 July 2011 - 12:02 PM

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Symantec AntiVirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.3.181.34
Adobe Reader 9.4.5
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Symantec AntiVirus DefWatch.exe
Symantec AntiVirus Rtvscan.exe
``````````End of Log````````````

#4 Reamonn

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Posted 09 July 2011 - 10:12 AM

I have exactly the same problem, I have managed to recover/unhide some but not all of my files. Fir instance my administrative tools file is shown as empty. I have also tried to print and my printer does not appear- I get a prompt that the print spooler service is not working.

I tried your unhide" but it doesnt seem to have made any difference.

#5 Broni

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Posted 09 July 2011 - 11:38 AM

@ Reamonn
Please, create your own topic.

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#6 EX251

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Posted 10 July 2011 - 08:06 AM

i got same problem and did all steps above, but still have a problem. If I press Start - All Programs, I don't get a listing of all my programs as I used to. It's therefore very awkward to open a program for which I don't have a shortcut on the desktop. If I press Start - All Programs - Accessories - System Tools, all that shows up is Internet Explorer (no add-ons). This is particularly inconvenient, because I don't even know where to find the system tools! Do I need to reinstall Windows XP? If so, how do I do it. If there's a simpler solution, what is it?

EX251

#7 Broni

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Posted 10 July 2011 - 10:44 AM

@ EX251
Please start your own topic.

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