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Repeated trojan infections


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#1 BMSMA

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Posted 06 July 2011 - 07:58 PM

I have been working all day trying to get my system free of trojans, especially TrojWare.JS.TrojanDownloader. Agent.~EWH@226922441

I thought the problem started today around 10:30 AM (EDT) when I clicked on a link in an email from a trusted friend in Opera's mail client. This is just the Opera POP/IMAP client, not their actual mail service. (They are really confusing people with not having more distinctive names for each product, IMO...but I digress...) My email account is with GMX. Comodo Internet Security Premium (latest free version) produced a popup stating it found 2 trojans. That's the only time the real-time protection activated this whole time. I blocked/quarantined/deleted these. On running a full scan with Comodo, it found more instances. I quarantined and then deleted them. I ran another full scan and everything seemed clean. I started browsing with Opera (11.50) again and it was sluggish and sites weren't loading right, so I ran Comodo again and it found more instances of trojans. Basically, I've repeated the same cycle several times. I ran Malwarebytes free version in full scan mode one time and it didn't find anything. I DL'd HijackThis and ran a report, but I don't know how to analyze it.

When I looked at the Comodo log, it looks like the problem actually started earlier, around 5 AM. (Yeah, I was up too late last night...) I'm not sure what might have triggered it, although possibly it was spam in my inbox accessed via the Opera client. Whatever it was, it happened right before I shut down the computer and went to bed.

BTW, if I may also mention another brief aside, GMX has been annoying lately with obvious spam showing up in my inbox, yet they suddenly marked some newsletters I've been receiving for a while as spam.

I can upload a rtf document of the Comodo log and a HijackThis log on request.

I'm using Windows XP Home, SP3; Comodo ISP 5.5.195786.1383 virus database 9300; Malwarebytes 1.51.0.1200 DB version 7033 at time of previous scan, just updated to 7037; and Opera 11.50 as stated, Build 1074.

Thanks for any help you can give.

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#2 hamluis

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Posted 06 July 2011 - 08:11 PM

I suggest that you follow the procedures outlined in the following link...and initiate a post in the forum mentioned in the Prep Guide.

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html

Louis

#3 boopme

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Posted 06 July 2011 - 08:21 PM

Hello, I see you started a topic there. I know you are new and having a hard time.
To save your place in line follow the guide hamluis pointed to and then edit your other topic

http://www.bleepingcomputer.com/forums/topic408140.html

and add the logs.

If you have difficulty doing that then post your logs here and one of us will edit them in.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 BMSMA

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Posted 06 July 2011 - 08:32 PM

Hi boopme. I had already done everything in the guide except running DDS. I can't get it to work, but I'll post more details over on the other topic.

#5 boopme

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Posted 06 July 2011 - 08:39 PM

Hi BMSMA
If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random from the link provided for your operating system and save it to your desktop.
Link 1 for 32-bit version
Link 2 for 32-bit version

Link 1 for 64-bit version
Link 2 for 64-bit versionThis tool needs to run while the computer is connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.

  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
    If using Windows Vista, be sure to Run As Administrator.
  • Read the disclaimer and click Continue.
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Another text file named info.txt will open minimized.
  • Save the log files to your desktop and copy/paste the contents of log.txt by highlighting everything and pressing Ctrl+C.
  • After highlighting, right-click, choose Copy and then paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
  • Copies of both log files are automatically saved in the C:\RSIT folder which the tool creates during the scan.
-- Note: Do not post the contents of info.txt in your reply. Instead, just include it as an attachment to upload using the "Browse" button in the text editor when making your reply.

Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If RSIT did not work, then reply back here.
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#6 Animal

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Posted 07 July 2011 - 11:11 AM

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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