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infected, please help.


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#1 Flyingsushi

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Posted 06 July 2011 - 06:44 PM

Hello. This computer has an infection. First, my wife told me something would pop up for her resembling that old trick where the infection makes it appear as if you have something like "windows xp 2012 antivirus software" running like it is scanning your computer notifying you of infections. A few days ago I ran AVG, malwarebytes and adaware. AVG was behaving badly so I thought I would remove it and reinstall it later. Just now I was using my Opera browser and everything froze and I started getting the pop up my wife got and this time Opera crashed. Now I run adaware because it is telling me it is blocking some sort of trojan intrusion. During the scan it detected it and said it got rid of it. So I rebooted my computer and now the problems are even worse.

Now it appears the infection has done something to all my programs. I can't get anything to load up. Not Opera, Chrome, malwarebytes or anything else. Any program I click on to open, I get that window that you get when you need to manually tell the computer what to use to open the file. I don't know it's official name. It just says, "open with"...then gives you a list of programs below.

The only thing that works on my computer right now is IE. I even tried to go to add/remove programs to reinstall malwarebytes and I get C:/WINDOWS/system32/rundlle32exe. Application not found.... It appears to me as if whatever the infection did makes my computer unable to find it's applications when I click on icons.

My current operating system is Windows XP.

Thanks for your help,
Sushi

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#2 boopme

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Posted 06 July 2011 - 07:11 PM

Hello sushi.
First for this...It just says, "open with"...then gives you a list of programs below.

Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.



Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Flyingsushi

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Posted 06 July 2011 - 11:45 PM

Initially, things seem to be working better. I opened Chrome and it is working again.

Is the computer clean?

Thanks,
Sushi




Here is the MB log:


Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7038

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

11-07-06 11:16:03 PM
mbam-log-2011-07-06 (23-15-59).txt

Scan type: Quick scan
Objects scanned: 201712
Time elapsed: 6 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{AEB04B5E-C981-47a9-B847-33EE4C92F6B9} (PUP.Magoo) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Brian Willoughby.THEWIZARD\Local Settings\Application Data\xoi.exe" -a "C:\Program Files\Mozilla Firefox 4.0 Beta 10\firefox.exe") Good: (firefox.exe) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Brian Willoughby.THEWIZARD\Local Settings\Application Data\xoi.exe" -a "C:\Program Files\Mozilla Firefox 4.0 Beta 10\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Brian Willoughby.THEWIZARD\Local Settings\Application Data\xoi.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 07 July 2011 - 09:25 AM

Hello, just to be certain....
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Flyingsushi

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Posted 07 July 2011 - 03:02 PM

C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\InternetSpeedMonitor.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\Virtumonde5.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@plpickle.com\chrome\pptextlinks.jar Win32/Adware.Gamevance.Gen application deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\21\29d9bb55-110cc3e5 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\22\27c3f96-72cfcf39 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\23\6b60d17-35ef6df5 Java/TrojanDownloader.OpenStream.NAZ trojan deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\29\6570075d-14ae55fb multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\31\4ec704df-7986dc84 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\36\469665e4-51ad32d0 Java/TrojanDownloader.Agent.NCQ trojan deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\4\3dd53984-1ed4a481 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\4\40591084-4acc5b17 Java/TrojanDownloader.Agent.NBL trojan deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\42\2776512a-2403c478 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\44\738e616c-5d177831 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\59\6622747b-7dd46337 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\7\3dbee687-43797595 multiple threats deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Application Data\Sun\Java\Deployment\cache\6.0\8\3f5641c8-3c048766 Java/TrojanDownloader.Agent.NBK trojan deleted - quarantined
C:\Documents and Settings\Brian Willoughby.THEWIZARD\Local Settings\Application Data\Opera\Opera\cache\g_001C\opr04AH3.tmp JS/Exploit.Pdfka.OZU trojan cleaned by deleting - quarantined
C:\Program Files\Application Updater\ApplicationUpdater.exe probably a variant of Win32/Adware.Toolbar.Dealio application cleaned by deleting - quarantined
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe a variant of Win32/Adware.Toolbar.Dealio application cleaned by deleting - quarantined
C:\Program Files\Dealio Toolbar\IE\4.4\dealioToolbarIE.dll a variant of Win32/Adware.Toolbar.Dealio application cleaned by deleting (after the next restart) - quarantined

#6 boopme

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Posted 07 July 2011 - 07:09 PM

Ok, found a real troublemaker that time "bagle" and some down;oaders thta bring others.
Let's check some things and run 2 last scans to be certain we are clean.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.9.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Flyingsushi

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Posted 08 July 2011 - 12:06 PM

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

ESET Online Scanner v3
Sunbelt Personal Firewall
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
HijackThis 2.0.2
CCleaner (remove only)
Java™ 6 Update 22
Java™ SE Runtime Environment 6 Update 1
Adobe Flash Player 10.2.152.32
Adobe Reader 9.3
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
Sunbelt Software Personal Firewall SbPFLnch.exe
Sunbelt Software Personal Firewall SbPFSvc.exe
Sunbelt Software Personal Firewall SbPFCl.exe
``````````End of Log````````````

#8 Flyingsushi

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Posted 08 July 2011 - 12:29 PM

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7049

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

11-07-08 1:26:02 PM
mbam-log-2011-07-08 (13-26-02).txt

Scan type: Quick scan
Objects scanned: 203318
Time elapsed: 12 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 boopme

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Posted 08 July 2011 - 07:19 PM

Hi, TDSSKiller was clean?
How is it running now?

We need to update some thongs.

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


I would remove HijackThis 2.0.2, it's not really used much anymore and unless you know what you can remove it can bork your PC.
Uninstall Adobe Reader 9.3 .. Install Adobe Reader X (10.1)

Note when installing these items look for a box to UN check by Include in your download...Free Google Toolbar (optional)
Or these will install a toolbar.

Also Mozilla Firefox is at version . http://www.mozilla.com/en-US/firefox/new/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Flyingsushi

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Posted 11 July 2011 - 02:51 PM

Ok, I updated everything and the computer seems to be working great. I believe the tdsskiller was clean. Should I double check to make sure I didn't forget to save the results or something?

#11 boopme

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Posted 11 July 2011 - 03:16 PM

Yes rerun it to be sure as we dont want to leave one of them on here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Flyingsushi

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Posted 17 July 2011 - 09:37 PM

Sorry for my delay.

I did the scan again. Is 42 seconds normal? The scan was clean.

#13 boopme

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Posted 17 July 2011 - 10:27 PM

yes thats fine. Intall Adobe Reader version 10X.
Consider moving to IE 8

Update Java

Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.




Everything else looks good here... If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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