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Windows Update does not work for IE9 and SP1


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#1 sahara74

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Posted 06 July 2011 - 09:38 AM

I have been trying to perform these updates for a month or 2 now but I always get the same errors. I get Error Codes 80073701 and 800F081E (see attached)

Clicking on "get help with this error" is useless, as you'd expect from Microsoft.

According to Microsoft these are "important updates".

All other updates install correctly. I dont really care too much for IE9, but I figure Windows 7 SP1 (for 64 bit machine) might have some importance for security.

Has anyone else had this issue? Does anyone have a solution? It's annoying as hell!

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#2 howmny_hominees_2mny

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Posted 06 July 2011 - 11:00 AM

....(see attached)


?


#3 MarkGS

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Posted 06 July 2011 - 02:20 PM

Have you ran the windows update troubleshooter?

You can get to it by typing "troubleshoot" into your search bar, select troubleshooting and select fix problems with Windows Update.

#4 Romeo29

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Posted 06 July 2011 - 02:49 PM

Try first by resetting Windows Update Components.
http://support.microsoft.com/kb/971058/

#5 sahara74

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Posted 07 July 2011 - 01:51 AM

Thanks for all the feedback folks.

I have tried the Windows Update troubleshooter to no avail.

I also ran FixIt:

Posted Image

Then tried running windows update again, in the following sequence:

1.

Posted Image

2.

Posted Image

3.

Posted Image

4.

Posted Image

5.

Posted Image

6.

Posted Image

7. I Click Install...

Posted Image

8.

Posted Image

9.

Posted Image



As you can see both updates, for IE9 and SP1, fail...

#6 Union_Thug

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Posted 07 July 2011 - 05:58 AM

I'd try installing them seperately.:unsure: I also might try downloading the SP1 standalone install package and running it manually. http://www.microsoft.com/download/en/details.aspx?id=5842
For 32-Bit Windows 7 download: windows6.1-KB976932-X86.exe
For 64-Bit Windows 7 download: windows6.1-KB976932-X64.exe

Note: Do not select 'Run' after clicking the Download button. You should save to a unique folder in the Windows 7 drive/partition.

Related:
error code 80073701 while trying to install SP1 >>>Particularly the exchange between PaBear & the OP<<<

5. Are ALL of the following updates listed in View installed updates (not Update History)? • (a) KB947821, KB2533552, KB976902, KB2454826; B) KB2530548, KB2544893, KB2476490, KB2393802, KB2535512 & KB2544521 [or Windows Internet Explorer 9]

Google search "Windows Update error code 80073701"
Microsoft TechNet Search code 0x80073701 http://social.technet.microsoft.com/Search/en-US?query=0x80073701&resultsLang=en-US&beta=0&ac=8
How to resolve the error 0x80073701(ERROR_SXS_ASSEMBLY_MISSING) when you are installing a service pack or update
Windows 7 Service Pack 1 Library @ http://technet.microsoft.com/en-us/library/ff817622%28WS.10%29.aspx

Download Windows 7 Service Pack 1 http://technet.microsoft.com/en-us/library/ff817622%28WS.10%29.aspx
Steps to take before installing Win7 SP1 from the Microsoft Download Center: http://support.microsoft.com/kb/2505743
Free...support is available for issues related to...SP's https://support.microsoft.com/oas/default.aspx?&gprid=14496&&st=1&wfxredirect=1&sd=gn
(Some issues may require more advanced support for which there may be a charge)

Edited by Union_Thug, 07 July 2011 - 07:00 AM.


#7 Romeo29

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Posted 07 July 2011 - 03:35 PM

What Union_Thug says.
First download SP1 and install it. Then download IE9 and install it.
You can disconnect from the Internet during installation of SP1, but Internet is required for IE9.

#8 Romeo29

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Posted 10 July 2011 - 10:29 PM

I have the same problem but different code may code is 0x80070490.


Follow directions on this page :
http://support.microsoft.com/kb/958044

#9 sahara74

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Posted 12 July 2011 - 04:04 AM

I'd try installing them seperately.:unsure: I also might try downloading the SP1 standalone install package and running it manually. http://www.microsoft.com/download/en/details.aspx?id=5842
For 32-Bit Windows 7 download: windows6.1-KB976932-X86.exe
For 64-Bit Windows 7 download: windows6.1-KB976932-X64.exe

Note: Do not select 'Run' after clicking the Download button. You should save to a unique folder in the Windows 7 drive/partition.



OK there is a long list of files to download. Which one do I download? There is a .iso and then lots of .msi files... EDIT - I just re read your post. I will download windows6.1-KB976932-X64.exe

After reading quite a few forums I'm seeing a lot of people aren't happy with SP1. Is it really worth it?

I'm already having problems with audio devices and Windows Media Player. I can't play any video files anymore on my laptop. I will create a separate thread for this issue.

Edited by sahara74, 12 July 2011 - 04:05 AM.


#10 sahara74

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Posted 12 July 2011 - 04:07 AM

The fact they call it windows6.1......exe is damn confusing. I would have never guessed that. :wacko:

#11 Union_Thug

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Posted 12 July 2011 - 04:27 AM

Suggested reading: Steps to take before installing Win7 SP1 from the Microsoft Download Center: http://support.microsoft.com/kb/2505743

Particularly:

Step 3: Check Windows Update to see if you are offered the option to Install Windows Update KB2454826, KB2534366, or KB2533552
Run Windows Update and if you are offered the option to install update KB2454826, KB2534366, or KB2533552 install them. If you install the service pack from the Microsoft Download Center and do not install these updates, you could encounter a Stop error in Windows in rare cases.

These updates will automatically be installed when you install the service pack by using Windows Update. However, these updates are not automatically installed when you install the service pack from the Microsoft Download Center.

To check whether these updates are installed, click Start, type View installed updates in the Search programs and files box, and then press Enter. Notice whether Update for Microsoft Windows (KB2454826), Update for Microsoft Windows (KB2534366), or Update for Microsoft Windows (KB2533552) are listed. If the update is not listed, you will have to install it from Windows Update.


KB2533552 http://support.microsoft.com/kb/2533552
KB2534366 http://support.microsoft.com/kb/2534366
KB2454826 http://support.microsoft.com/kb/2454826

Edited by Union_Thug, 12 July 2011 - 04:38 AM.


#12 sahara74

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Posted 12 July 2011 - 04:48 AM

Suggested reading: Steps to take before installing Win7 SP1 from the Microsoft Download Center: http://support.microsoft.com/kb/2505743

Particularly:

Step 3: Check Windows Update to see if you are offered the option to Install Windows Update KB2454826, KB2534366, or KB2533552
Run Windows Update and if you are offered the option to install update KB2454826, KB2534366, or KB2533552 install them. If you install the service pack from the Microsoft Download Center and do not install these updates, you could encounter a Stop error in Windows in rare cases.

These updates will automatically be installed when you install the service pack by using Windows Update. However, these updates are not automatically installed when you install the service pack from the Microsoft Download Center.

To check whether these updates are installed, click Start, type View installed updates in the Search programs and files box, and then press Enter. Notice whether Update for Microsoft Windows (KB2454826), Update for Microsoft Windows (KB2534366), or Update for Microsoft Windows (KB2533552) are listed. If the update is not listed, you will have to install it from Windows Update.



Thanks UT

Update for Microsoft Windows (KB2454826) - Installed 23/03/2011
Update for Microsoft Windows (KB2534366) - Installed 25/05/2011
Update for Microsoft Windows (KB2533552) - Installed 25/05/2011

I have all of those successfully installed.

I also checked out those links before downloading the SP1 exe and I think I have everything covered (except for a probable audio driver issue - see other thread). Do I go ahead and install SP1?

Cheers

Edited by sahara74, 12 July 2011 - 04:50 AM.


#13 Union_Thug

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Posted 12 July 2011 - 05:31 AM

>>>Do I go ahead and install SP1?<<<

:unsure: That's ultimately your call. Posted Image Do you have all your "stuff" backed up, just in case? Do you have an installation DVD or factory recovery partition?

You may want to run the "System Update Readiness Tool" before attempting SP1: http://support.microsoft.com/kb/947821

Update information

After you download the System Update Readiness Tool, it runs a onetime scan for inconsistencies that might prevent future servicing operations. This scan typically takes less than 15 minutes to run. However, the tool might take significantly longer on some computers. The Windows Update progress bar is not updated during the scan, and progress seems to stop at 60% complete for some time. This behavior is expected. The scan is still running and you should not cancel the update.

What is the System Update Readiness Tool?

System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies might be caused by various hardware failures or might be caused by software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. The System Update Readiness Tool tries to resolve these inconsistencies.


Posted Image

Edited by Union_Thug, 12 July 2011 - 05:32 AM.


#14 Union_Thug

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Posted 12 July 2011 - 06:00 AM

>>>I'm already having problems with audio devices and Windows Media Player...A while back I got Uniblue powersuite<<<

Just noticed this. All I can say is >>>this<<< Lose it, immediately if not sooner, IMO.

#15 sahara74

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Posted 12 July 2011 - 06:20 AM

>>>Do I go ahead and install SP1?<<<

:unsure: That's ultimately your call. Posted Image Do you have all your "stuff" backed up, just in case? Do you have an installation DVD or factory recovery partition?

You may want to run the "System Update Readiness Tool" before attempting SP1: http://support.microsoft.com/kb/947821

Update information

After you download the System Update Readiness Tool, it runs a onetime scan for inconsistencies that might prevent future servicing operations. This scan typically takes less than 15 minutes to run. However, the tool might take significantly longer on some computers. The Windows Update progress bar is not updated during the scan, and progress seems to stop at 60% complete for some time. This behavior is expected. The scan is still running and you should not cancel the update.

What is the System Update Readiness Tool?

System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies might be caused by various hardware failures or might be caused by software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. The System Update Readiness Tool tries to resolve these inconsistencies.


Posted Image


I tried the System Update Readiness Tool any it hangs at this, so far for about 25 minutes:

Posted Image

Any ideas?




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