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Computer running slow, not sure why


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#1 Derea

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Posted 05 July 2011 - 08:35 PM

So my computer has been acting extremely slow for the past few months, especially taking a very long time to boot up. The problem started when one of my fiance's friends was using the computer. I deleted all programs we don't use on my laptop and have ran avast and norton scanners to see if there was a virus or trojan but only avast came up with two trojans that it removed. So now I'm not sure if it has anything to do with the hard drive or something else. Help please!!! My computer used to be fast.

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#2 boopme

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Posted 05 July 2011 - 09:37 PM

Hello, I moved you to the Am I Infected forum for now. Is this XP or another?
Are Norton and Avast both active?

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Edited by boopme, 05 July 2011 - 09:39 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Derea

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Posted 08 July 2011 - 09:39 AM

i have windows 7. they both should be active as far as i know of.

1.)

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 24
Out of date Java installed!
Adobe Flash Player 10.3.181.26
Adobe Reader 9.4.4
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 AvastUI.exe
Alwil Software Avast5 setup avast.setup
``````````End of Log````````````




2.)


Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7045

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

7/8/2011 10:37:28 AM
mbam-log-2011-07-08 (10-37-28).txt

Scan type: Quick scan
Objects scanned: 204799
Time elapsed: 15 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 08 July 2011 - 07:30 PM

Hello.
You should ony have ONE AV active as they will confltcy and cause slowness.

We need to update some things.
Note when installing these items look for a box to UN check by Include in your download...Free Google Toolbar (optional)
Or these will install a toolbar.


Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


Uninstall Adobe Reader 9.4 .. Install Adobe Reader X (10.1)

Note when installing these items look for a box to UN check by Include in your download...Free Google Toolbar (optional)
Or these will install a toolbar.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.

How is it running now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Derea

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Posted 11 July 2011 - 01:33 AM

C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\Users\Dreybabe\AppData\Roaming\FrostWire\.AppSpecialShare\frostwire-4.21.3.windows.exe Win32/OpenCandy application deleted - quarantined
C:\Users\Dreybabe\AppData\Roaming\OpenCandy\OpenCandy_7B97E2E49EF6483F8A84114BAE5C9305\DLMgr_3_1.6.87.exe Win32/OpenCandy application deleted - quarantined
C:\Users\Dreybabe\Downloads\frostwire-4.21.1.windows.exe Win32/OpenCandy application deleted - quarantined
C:\Users\Jamil Davis\AppData\Roaming\OpenCandy\OpenCandy_7F9CC1EF7DFC457691ECE6969957F5B2\DLMgr_3_1.6.87.exe Win32/OpenCandy application deleted - quarantined
C:\Users\Jamil Davis\Downloads\flstudio_9.1_online.exe Win32/OpenCandy application deleted - quarantined
C:\Users\Jamil Davis\Downloads\frostwire-4.21.3.windows.exe Win32/OpenCandy application deleted - quarantined




These are my results...it took 8 hours so unfortunately I haven't been able to see a change yet but I will reply back later on. thanks for your help thus far.

#6 boopme

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Posted 11 July 2011 - 02:46 PM

OK, let me know.. Be care when you install some programs.. They sometimes have a prechecked toolbar that installs. Your infection "Open Candy " does this . They then install Adware, See http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Adware%3AWin32%2FOpenCandy
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Derea

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Posted 13 July 2011 - 12:22 PM

the computer is still slow booting up and just slow altogether, it somehow may have gotten worse. *sigh*

#8 boopme

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Posted 13 July 2011 - 02:42 PM

Ok, as MBAM is upto Version7116 lets do a FULL scan


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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