Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Possible RootKit


  • This topic is locked This topic is locked
2 replies to this topic

#1 winningsir

winningsir

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:05:55 PM

Posted 05 July 2011 - 05:14 PM

Hey guys, I need some help here. Starting on June 30th I have developed some computer issues. I have tried numerous things trying to defeat this virus I have. The only thing that happens is I am redirected to a page that I dont want when using google. I think its somekind of TDSS rootkit, but I am not forsure. I have ran DDS to see what has changed in my system recently and just as I suspected a handful of new things appeared on June 30.


.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_23
Run by Elan at 17:35:02 on 2011-07-05
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.546 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\aestsrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\System32\ico.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\rundll32.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Windows\system32\conime.exe
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT1561552
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0081214
uSearch Bar = hxxp://www.google.com/ie
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: AcroIEHelperShimObj Class: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DivX Plus Web Player HTML5 <video>: {326e768d-4182-46fd-9c16-1449a49795f4} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: DivX HiQ: {593ddec6-7468-4cdd-90e1-42dadaa222e9} - c:\program files\divx\divx plus web player\npdivx32.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Taskbar Hide] c:\progra~1\taskba~1\TaskBar.exe -Start
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Mouse Suite 98 Daemon] ICO.EXE
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
uPolicies-explorer: NoWinKeys = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xportar a Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
TCP: DhcpNameServer = 192.168.10.1
TCP: Interfaces\{C5895935-0579-437C-AC0B-43A8AB7721EC} : DhcpNameServer = 192.168.10.1
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\elan\appdata\roaming\mozilla\firefox\profiles\rcs7s0wh.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT1561552&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - google.com
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\users\elan\appdata\roaming\mozilla\firefox\profiles\rcs7s0wh.default\extensions\firesheep@codebutler.com\platform\winnt_x86-msvc\components\mozpopen.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dv.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dvstreaming.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\elan\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\users\elan\appdata\roaming\mozilla\firefox\profiles\rcs7s0wh.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071101000055.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - %profile%\extensions\moveplayer@movenetworks.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Firesheep: firesheep@codebutler.com - %profile%\extensions\firesheep@codebutler.com
FF - Ext: XUL Cache: {fa407187-658e-485f-a427-e78822fbd8a8} - %profile%\extensions\{fa407187-658e-485f-a427-e78822fbd8a8}
FF - Ext: XUL Cache: {14203ee4-60f8-448a-9462-b9775a3a2f92} - %profile%\extensions\{14203ee4-60f8-448a-9462-b9775a3a2f92}
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: DivX Plus Web Player HTML5 &lt;video&gt;: {23fcfd51-4958-4f00-80a3-ae97e717ed8b} - c:\program files\divx\divx plus web player\firefox\html5video
FF - Ext: DivX HiQ: {6904342A-8307-11DF-A508-4AE2DFD72085} - c:\program files\divx\divx plus web player\firefox\wpa
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\avast software\avast\webrep\FF
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============
.
R0 aswNdis;avast! Firewall NDIS Filter Service;c:\windows\system32\drivers\aswNdis.sys [2011-6-30 12112]
R0 aswNdis2;avast! Firewall Core Firewall Service;c:\windows\system32\drivers\aswNdis2.sys [2011-6-30 192984]
R1 aswFW;avast! TDI Firewall driver;c:\windows\system32\drivers\aswFW.sys [2011-6-30 102232]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-6-30 441176]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-6-30 307928]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-12-14 73728]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-6-30 19544]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-6-30 53592]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-6-30 42184]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-1-31 88176]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2010-11-9 369256]
R2 TeamViewer6;TeamViewer 6;c:\program files\teamviewer\version6\TeamViewer_Service.exe [2010-12-30 2228008]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-12-14 111616]
S2 avast! Firewall;avast! Firewall;c:\program files\avast software\avast\afwServ.exe [2011-6-30 121000]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-7-5 1153368]
S3 EW;EW;c:\users\elan\appdata\local\temp\ew.exe --> c:\users\elan\appdata\local\temp\EW.exe [?]
S3 HAXBSARTGZRIY;HAXBSARTGZRIY;c:\users\elan\appdata\local\temp\haxbsartgzriy.exe --> c:\users\elan\appdata\local\temp\HAXBSARTGZRIY.exe [?]
S3 rcmirror;rcmirror;c:\windows\system32\drivers\rcmirror.sys [2008-10-8 3328]
.
=============== Created Last 30 ================
.
2011-07-05 21:19:24 7074640 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{bd67639b-76b0-413e-9708-e72933266763}\mpengine.dll
2011-07-05 21:12:14 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-07-05 21:12:14 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-07-05 02:23:18 12872 ----a-w- c:\windows\system32\bootdelete.exe
2011-07-05 01:58:09 100736 ----a-w- C:\pxldapog.sys
2011-07-05 01:53:54 20552 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2011-07-05 01:53:48 -------- d-----w- c:\program files\Hitman Pro 3.5
2011-07-05 01:52:13 -------- d-----w- c:\programdata\Hitman Pro
2011-06-30 19:37:11 102232 ----a-w- c:\windows\system32\drivers\aswFW.sys
2011-06-30 19:35:17 192984 ----a-w- c:\windows\system32\drivers\aswNdis2.sys
2011-06-30 19:35:16 12112 ----a-w- c:\windows\system32\drivers\aswNdis.sys
2011-06-30 15:54:36 -------- d-----w- c:\users\elan\appdata\roaming\Malwarebytes
2011-06-30 15:54:10 -------- d-----w- c:\programdata\Malwarebytes
2011-06-30 15:35:12 53592 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-06-30 15:35:12 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-06-30 15:34:00 40112 ----a-w- c:\windows\avastSS.scr
2011-06-30 15:33:28 -------- d-----w- c:\programdata\AVAST Software
2011-06-30 15:33:28 -------- d-----w- c:\program files\AVAST Software
2011-06-30 15:01:48 388096 ----a-r- c:\users\elan\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-06-30 15:01:45 -------- d-----w- c:\program files\Trend Micro
2011-06-29 01:42:48 0 ---ha-w- c:\windows\system32\kciouqvhog.tmp
2011-06-29 01:10:49 276992 ----a-w- c:\windows\system32\schannel.dll
2011-06-16 19:39:11 75264 ----a-w- c:\windows\system32\drivers\dfsc.sys
2011-06-16 19:39:09 273408 ----a-w- c:\windows\system32\drivers\afd.sys
2011-06-16 19:39:03 146432 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-06-16 19:39:03 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-06-16 19:39:01 766464 ----a-w- c:\program files\common files\microsoft shared\vgx\VGX.dll
2011-06-16 19:38:58 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-06-16 19:38:52 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-06-16 19:38:47 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-06-16 19:38:46 79872 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-06-16 19:38:46 106496 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-06-08 00:27:16 -------- d-----w- c:\users\elan\.assistant
2011-06-08 00:14:51 -------- d-----w- c:\users\elan\appdata\roaming\fhnetwork.com
2011-06-08 00:14:30 -------- d-----w- c:\program files\CalorieKing Nutrition and Exercise Manager for Windows
2011-06-05 23:22:37 -------- d-----w- c:\programdata\Skype Extras
.
==================== Find3M ====================
.
2011-06-03 04:04:05 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-24 23:14:10 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-04-21 16:04:00 834048 ----a-w- c:\windows\system32\wininet.dll
2011-04-21 14:57:48 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-04-21 14:15:09 389632 ----a-w- c:\windows\system32\html.iec
.
============= FINISH: 17:35:37.39 ===============

Edited by Orange Blossom, 01 August 2011 - 11:53 PM.
Moved to log forum. ~ OB


BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,600 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:55 PM

Posted 01 August 2011 - 11:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you!

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

First, I need to know if you still need help! To tell me this, please click on http://www.bleepingcomputer.com/logreply/407893 and follow the instructions there. If you no longer need help, this is all you need to do. If you do need help please continue below.

***************************************************

If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,600 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:55 PM

Posted 07 August 2011 - 12:00 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users