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Can't Start up Windows 7


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9 replies to this topic

#1 phidelt649

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Posted 05 July 2011 - 12:18 PM

Hey guys, thanks for taking the time to help me out.

A few days ago, my computer started shutting down at random intervals. I've run a full Kaspersky Scan and found nothing. I've added nothing new since April (when I installed a new PSU and Wireless PCI card).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004C362F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\070411-29172-01.dmp
C:\Users\Chad\AppData\Local\Temp\WER-125097-0.sysdata.xml

I have not overclocked anything.

Specs:
AMD Phenom II X2 550
G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3
ASUS M4A785TD-V EVO AM3 AMD 785G HDMI ATX AMD Motherboard
320GB Primary WD HDD
2 500 GB WD Backups
1 TB Samsung HDD Backup
NVIDIA GeForce 9400 GT
PSU: Corsair Gaming Series 600-Watt (GS600)

Also, I don't know if this has anything to do with that error or was caused by the constant restarting of the above error, but now my windows refuses to launch and the System Repair is not doing anything.

EDIT: Things I've tried: System Repair, System Restore, Booting from the Installation Disk, Booting from the System Recovery Disk. Each time, I either get a "Windows could not repair" or "Startup Repair could not detect a problem" dialog. I've also tried repairing the Master Boot Record via a Command Prompt.

PLEASE HELP!!!!

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#2 phidelt649

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Posted 07 July 2011 - 07:27 PM

Okay, a little bit of an update:

I managed to get Windows to boot up again. Seems the OS was annoyed that I had unplugged my external harddrive. Not sure why that would affect it?

Still crashing though. Got one today. Has been up and running normal for about five hours now. Updated my video card's drivers and ran four passes of Memtest86. Currently have Firefox, Itunes, Illustrator, Photoshop and Explorer open, so I don't think it is a stress thing.

Really unclear on what to do from here. Any help would be much appreciated!!

#3 phidelt649

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Posted 10 July 2011 - 11:03 AM

Crashed again today, got a different error code even though it still falls under the BCCode 124:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004DE0038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071011-21481-01.dmp
C:\Users\Chad\AppData\Local\Temp\WER-62650-0.sysdata.xml

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#4 Allan

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Posted 10 July 2011 - 12:11 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#5 phidelt649

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Posted 11 July 2011 - 10:03 AM

==================================================
Dump File : 071011-21481-01.dmp
Crash Time : 7/10/2011 11:51:34 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04de0038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b18cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+4b18cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071011-21481-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 070711-22448-01.dmp
Crash Time : 7/7/2011 2:06:56 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04ea1038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b18cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+4b18cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070711-22448-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 062411-32931-01.dmp
Crash Time : 6/24/2011 9:49:49 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04d3b8f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b18cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+4b18cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062411-32931-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 052111-20046-01.dmp
Crash Time : 5/21/2011 4:31:35 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04e50038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4a5ebc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+4a5ebc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052111-20046-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

#6 Allan

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Posted 11 July 2011 - 10:23 AM

That's a general hardware error and could be almost anything.

  • Any errors in device manager
  • What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
  • Longshot, but no harm in trying.... replace the cmos battery
  • It appears the errors are only once every few days - that makes it very hard to diagnose. Are you doing anything in particular when they occur?


#7 phidelt649

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Posted 11 July 2011 - 10:46 AM

No, nothing. The only thing new I've added was the Wireless LAN card and PSU back in late April/May. Then, in the middle of May, I added the 1TB HDD.

I checked my device manager and the only thing I noticed out of place was this:

>Other Devices
>Multimedia Video Controller

It has an exclamation point beside it.

As far as doing something, I was rendered four different DVDs with Adobe Premiere, and it didn't crash. Twenty minutes later, while surfing and listening to iTunes, it crashed. I can't find any correlation with the amount of RAM/CPU I'm using vs the crashes.

#8 Allan

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Posted 11 July 2011 - 10:54 AM

Well since this started after you added the wireless lan card I'm guessing the issue is related. Why not uninstall it and see if the problem goes away? At least that way you can be sure one way or the other.

Re the video controller, I suggest you do the following
  • Go to the Asus site and download and install the latest chipset driver for your motherboard
  • Go to the Nvidia site and download and install the latest driver for your video card
  • Download and install the latest driver for your sound card (from the soundcard mfg or from the AMD site)
  • Check for a bios update
Is this a self-built computer?

#9 phidelt649

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Posted 12 July 2011 - 11:32 AM

Yes, this is a self-built computer.

I looked into the BIOS thing, but I'm kind of nervous because everything I've read says you can make the problem worse.

What should I do in regards to the BIOS?

#10 Allan

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Posted 12 July 2011 - 11:40 AM

You can check for an update to your bios. But I've got to tell you that had I known this was a self-built computer I wouldn't have stepped in. No offense - I'm sure it's a great rig and you did a fine job putting it together - but there are just too many variables and unknowns and I'm really not comfortable giving advice for custom builds. Sorry. There are lots of other folks here, however, who I'm sure will be more than happy to share their expertise with you. Please sit tight. Thanks - and good luck.




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