Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google Redirect


  • Please log in to reply
7 replies to this topic

#1 jhenri23

jhenri23

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:04 PM

Posted 05 July 2011 - 07:44 AM

I cant get rid of the google redirect and i desperately need help ASAP cuz i also use the computer for work. thank you so so much

BC AdBot (Login to Remove)

 


#2 tdsison

tdsison

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:04 AM

Posted 05 July 2011 - 07:54 AM

A) Please click Start–>Control Panel—>System—>Hardware–>Device Manager—>View–>Show Hidden Devices.
B) Scroll down to “Non-plug and Play Drivers” and click the plus icon to explore those drivers.
C) Then you need to search for “TDSSserv.sys”. Once you find it, right click on it and “Disable”.
E) You need to make sure that you don’t un-install "TDSSserv.sys", otherwise the virus will re-instate itself upon next reboot.
F) Restart Your PC and now you should be able to surf Normally. Download Spyware Doctor and remove all traces like browser objects, infected DLL files and registry entries.

#3 tdsison

tdsison

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:04 AM

Posted 05 July 2011 - 07:55 AM

also run TDSSKiller.. ^_^

#4 jhenri23

jhenri23
  • Topic Starter

  • Members
  • 19 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:04 PM

Posted 05 July 2011 - 08:05 AM

I did that and TDSSserv.sys was not in device manager

#5 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:03:04 PM

Posted 26 July 2011 - 11:36 AM

Hi jhenri23,

Do you still need help? If so, please continue following these instructions:

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

:step1: Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please post the contents of that document.

:step2: Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

:step3: I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


In your next reply, please include:
  • Security Check log
  • MiniToolBox log
  • ESET log
  • How's your computer running now? Are you redirected in more than one browser? Please provide a detailed description any remaining problems, detailed word-for-word error messages that you are receiving, and/or screenshots of strange behavior.

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#6 Vasilycomp

Vasilycomp

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:05:04 AM

Posted 22 October 2012 - 06:12 AM

Hi Jason, I've got the re-direct virusand have done most of everything I've been safely able to do, including:

Checking the Driver/Host/etc Folder
Running Malwarebytes
Running a clean copy of the TDSSKiller
Running eset
Checking the ntblog file and Drivers Folder for suspicious files

Every result is clean but Google still redirects. Please help.

#7 Jean-Guy

Jean-Guy

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:03:04 PM

Posted 22 October 2012 - 06:14 AM

Did you check your hard drive partitions ?

#8 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:03:04 PM

Posted 22 October 2012 - 06:26 PM

Vasilycomp,

With the information you have provided I believe you will need help from the malware removal team. It's not that I don't want to continue helping you here, there are tools that may need to be used that aren't allowed in the Am I Infected forum.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users