Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random Reboots


  • Please log in to reply
13 replies to this topic

#1 Desired

Desired

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:07:09 AM

Posted 05 July 2011 - 03:41 AM

Hello

I've been experiencing a lot of random system reboots and are becoming more frequent. Since the crashes are random and don't happen on a timely basis I'll try and explain the best I can. I rarely ever get a warning with a blue screen it just automatically goes black and restarts. But the last few times its been giving me a blue screen about "physical memory dumping". One of the very frequent causes I do know of (that never gives me a warning) is when I run any sort of flash based websites or applications, but its very random and isn't consistent on crashes. Other times it seems to crash when my pc has been running for a while, or if I've left it idle for a couple of hrs. I can't really give you an idea of a time my pc has run decently without crashes since I think it has from day 1. Also I know at one point I turned off the system reboot on a crash, but it still does it anyways...


I'm running:

XP Professional SP3
Dual Core AMD Opteron Processor
2gb ram

==================================================
Dump File : Mini061611-01.dmp
Crash Time : 6/16/2011 12:08:11 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x000000e8
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x806e7a16
Caused By Driver : hal.dll
Caused By Address : hal.dll+2a16
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+6d758
Stack Address 1 : hal.dll+2a16
Stack Address 2 : afd.sys+ff95
Stack Address 3 : ntkrnlpa.exe+1a6c0
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

==================================================
Dump File : Mini060711-01.dmp
Crash Time : 6/7/2011 7:14:50 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x805bb3ce
Parameter 3 : 0xb3037a8c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+e43ce
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+e43ce
Stack Address 1 : ntkrnlpa.exe+4f6fa
Stack Address 2 : ntkrnlpa.exe+f8633
Stack Address 3 : ntkrnlpa.exe+fae07
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060711-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

==================================================
Dump File : Mini051311-01.dmp
Crash Time : 5/13/2011 7:31:09 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xa8d3cff8
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8052392d
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+6d728
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+6d728
Stack Address 1 : ntkrnlpa.exe+4c92d
Stack Address 2 : ntkrnlpa.exe+4ce64
Stack Address 3 : ntkrnlpa.exe+4cfd8
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:09 PM

Posted 05 July 2011 - 05:01 AM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.

      Scan with SUPERAntiSpyware as follows:[list]
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#3 Desired

Desired
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:07:09 AM

Posted 05 July 2011 - 06:59 AM

Hello Bleepin Madman

Thank you for your quick response, it is greatly apperciated. However, I am certain that my pc is perfectly clean now, I just got help from another moderator in the spyware/virus forums for a nasty virus I had. And the problem I am posting about now has been giving me issues for years and long before I was infected. I know it has to be either a windows, software or hardware problem. I can still post the logs of the virus scans later if you still wish but I'm certain it'll show up perfectly clean.

#4 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:09:09 AM

Posted 05 July 2011 - 07:14 AM

Let's check the obvious first:

1) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

2) Please boot to the recovery console and run chkdsk /r


#5 Desired

Desired
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:07:09 AM

Posted 05 July 2011 - 08:46 AM

How do I boot to the recovery console? Sorry I've never done anything like this before. (edit) I made the cd but I'm unsure of what to do after that.

Edited by Desired, 05 July 2011 - 08:48 AM.


#6 Allan

Allan

  • BC Advisor
  • 8,572 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:09:09 AM

Posted 05 July 2011 - 08:50 AM

Do you have an original XP CD? If so, boot to it and choose the First repair option - that will take you to the recovery console. If you do not, then you can run checkdisk this way: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

#7 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:09 PM

Posted 05 July 2011 - 10:10 AM

Hello Bleepin Madman

Thank you for your quick response, it is greatly apperciated. However, I am certain that my pc is perfectly clean now, I just got help from another moderator in the spyware/virus forums for a nasty virus I had. And the problem I am posting about now has been giving me issues for years and long before I was infected. I know it has to be either a windows, software or hardware problem. I can still post the logs of the virus scans later if you still wish but I'm certain it'll show up perfectly clean.



Had you told us this in the first place, and posted a link to your other thread then I wouldn't have advised you to run some scans to make sure its not malware related. In the future please post that you had previously received help and got the all clear to post here from the malware removal team.

#8 Desired

Desired
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:07:09 AM

Posted 05 July 2011 - 07:18 PM

I'm sorry about that, I'll be sure to do that in the future.


I finished the checkdisk, it took a lot longer then usual and memtest passed without errors. Is there any logs of this information I need to be posting?

#9 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:09:09 AM

Posted 05 July 2011 - 08:22 PM

Hello Desired, :thumbsup:

Your logs for checkdisk should be present here:

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.

bloopie

#10 AustrAlien

AustrAlien

    Inquisitor


  • BC Advisor
  • 6,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cowra NSW Australia
  • Local time:11:09 PM

Posted 05 July 2011 - 08:35 PM

memtest passed without errors

With regard to the memtest86+ results ...

A minimum test for some confidence in the result, should be 7 full passes (each "pass" is a series of different types of tests), with NO errors.
Allow memtest86+ to run for 24 hours for maximum confidence in the test result.

There MUST be NO errors what-so-ever.
  • If you see an error, stop the test: Test each stick of RAM separately to sort the good from the bad.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#11 Desired

Desired
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:07:09 AM

Posted 06 July 2011 - 07:51 AM

Hello Desired, :thumbsup:

Your logs for checkdisk should be present here:

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:

  • Go to Start > Run > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
  • Double-click on that entry to view the log.
  • Click on the Posted Image button to copy the log text to the clipboard.
  • Paste the log text into your next reply.

bloopie




Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 7/5/2011
Time: 1:07:55 PM
User: N/A
Computer: SARAH
Description:
Checking file system on C:
The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 57 unused index entries from index $SII of file 0x9.
Cleaning up 57 unused index entries from index $SDH of file 0x9.
Cleaning up 57 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

244187968 KB total disk space.
118068344 KB in 199799 files.
73892 KB in 16592 indexes.
0 KB in bad sectors.
542256 KB in use by the system.
65536 KB occupied by the log file.
125503476 KB available on disk.

4096 bytes in each allocation unit.
61046992 total allocation units on disk.
31375869 allocation units available on disk.

Internal Info:
30 6d 03 00 51 4d 03 00 4b b3 04 00 00 00 00 00 0m..QM..K.......
9f 24 00 00 02 00 00 00 3d 08 00 00 00 00 00 00 .$......=.......
cc 74 75 12 00 00 00 00 4e 8a 60 8f 00 00 00 00 .tu.....N.`.....
9a 3c 91 33 00 00 00 00 3a 7a 59 7d 0b 00 00 00 .<.3....:zY}....
2c 91 b2 ac 06 00 00 00 6e 99 27 09 13 00 00 00 ,.......n.'.....
99 9e 36 00 00 00 00 00 08 39 07 00 77 0c 03 00 ..6......9..w...
00 00 00 00 00 e0 51 26 1c 00 00 00 d0 40 00 00 ......Q&.....@..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#12 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:09:09 AM

Posted 10 July 2011 - 05:46 PM

Hi again Desired,

Do you have an original XP CD?


If so, try and run the System File Checker (SFC):

  • Insert your XP Installation Disk, and hold the Shift button on your keyboard while you close the CD tray for about ten seconds during and after to stall the disk from autorun.
  • Then click Start>Run and then highlight and copy the text in the codebox below, then paste it into the open Runbox.

sfc /scannow

  • Then press enter

Note: You may need to be present at the machine to "Copy from CD" when asked several times.

Please let us know how it goes!


bloopie

#13 Desired

Desired
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:07:09 AM

Posted 11 July 2011 - 04:36 AM

Hi again Desired,

Do you have an original XP CD?


If so, try and run the System File Checker (SFC):

  • Insert your XP Installation Disk, and hold the Shift button on your keyboard while you close the CD tray for about ten seconds during and after to stall the disk from autorun.
  • Then click Start>Run and then highlight and copy the text in the codebox below, then paste it into the open Runbox.

sfc /scannow

  • Then press enter

Note: You may need to be present at the machine to "Copy from CD" when asked several times.

Please let us know how it goes!


bloopie



I do have one but I'm not sure where its at... I'll keep searching for it though hopefully I'll come across it. Anything else I can do in the meantime?

#14 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:09 PM

Posted 11 July 2011 - 08:03 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users