Posted 08 July 2011 - 01:46 AM
Have already checked the manual and the site and as I said in the previous post, I did not understand most of it.
The manual only said if it is not detected, to remove the USB cable, wait 10 seconds and try again. Have read it from cover to cover and the section about connecting to the computer is only 1/2 a page.
The website had the following suggestions;
(1) The front USB cable is connected in wrong way. Reverse connection of positive and negative between the USB cable on the motherboard and the front USB interface on computer case will lead to such failure, which is quite dangerous, because the reverse connection might make the USB device burn down. Therefore, use the rear USB interface on computer case as far as possible and extension cord as little as possible. There may also be the fracture problems, and try another USB port.
Am guessing that means to try a USB port at the back of the computer, not the front. Didn't work!
(2) USB interface voltage is insufficient. When the mobile hard disk is connected to the front USB interface, the system may not be able to identify the device. The reason is that mobile hard disk power is relatively large and strict about voltage. Front interface may not be able to provide sufficient voltage; of course, poor power supply may also cause this problem. The solution is to not connect mobile hard disk to the front USB interface, replace poor low-power power supply or use hard disk box of external power supply as much as possible.
Translation (I think) is to yet again try a USB port at the back of the computer and plug it in to the power point. Didn't work!
(3) Compatibility between motherboard and system. Among such failures the most famous is the compatibility between NF2 motherboard and USB. For NF2 motherboard problem, the solution is to install the latest USB 2.0 drive for nForce2 use only and patches, the latest motherboard patches and operating system patches. If still not working, try to refresh the motherboard BIOS.
WHAT???? No idea!!
(4) Systems or BIOS problem. When you disable USB in the BIOS or operating system, USB devices will not be identified in the system. The solution is to open the options associated with USB device, namely after booting, press F2 or the DEL key, enter BIOS, and select “enable USB device”.
Got into the BIOS setup, there were a bunch of options, but I did not see "enable USB device".
(5) Be careful to plug. Pulling out is never allowed when reading and writing, otherwise, chip may be burned. Open the new USB device icon on XP taskbar, U disk will display in the list. Choose to disable the device, and then you can pull it out, which would be more secure.
Yeah, even I know to do that!
Have also looked at the support forums, not a single post!! Tried emailing tech support, no help either.
When I have a problem with a product, I normally go to their site to get help, but I can't seem to get any from Noontec, which is why I am posting here.