Posted 05 July 2011 - 04:50 AM
Sounds like you should visit a forum for your AV product, or malware/spyware product. Some malware/viruses move the contents of folders & hide them in different location.
There is an "unhide" utility you can run, but if you cannot run your antivirus, you are still infected.
Here is a location you can check to see if files are there:
After running the unhide tool you may still be missing most of your start menu shortcuts… They can be found in a folder named smtmp inside:
(XP)- C:\Documents and Settings\Username\Local Settings\Temp
These will be there unless you have removed temp files / folders
There might be three numbered folders inside C:\Documents and Settings\Your User Name\Local Settings\Temp\smtmp folder. The folders will be numbered 1, 2 and 4.
Inside the 1 folder is a folder named “Programs.” This folder should be copied / pasted to (using XP) to C:\Documents and Settings\All Users\Start Menu, which will already have a folder named Programs but it is safe to overwrite it since Windows will replace the subfolders without creating duplicates.
Inside the 2 folder are the quick launch items specific for the user. Select ALL of these shortcuts and copy / paste to (using XP) C:\Documents and Settings\Your User Name\Application Data\Microsoft\Internet Explorer\Quick Launch.
Inside the 4 folder are the desktop items that should be copied to C:\Documents and Settings\All Users\Desktop.
For Windows 7 users, the all users start menu is C:\ProgramData\Microsoft\Windows\Start Menu\Programs and the all users desktop folder is C:\Users\Public\Desktop
Feel free to ignore my comment, just another user !