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Nightmare help! Probable google redirect but have other symptoms?


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9 replies to this topic

#1 jbeyel

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Posted 04 July 2011 - 12:16 PM

Ok, I had a redirect virus I was able to kill about a week ago but now I seem to have a different animal in my backyard! I received a Windows XP Repair screen and we all know what happened next. My screen turned black and all my program files (games etc.) are no longer there and I cannot access anything! In additon, while I can bring up Yahoo and AIM, it seems i have a redirect issue going once again as well. I also saw a Runtime Error 6 message a few times. i tried downloading the explorerIE thingy and got it to work but then the TDSSKiller.exe failed even after I renamed it to 123.com. Malware Bytes keeps showing no issues so i know that is alos getting bad reads...In short, I am out of answers..Please help asap.

I use Windows XP...

thanks in advance

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#2 Broni

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Posted 04 July 2011 - 01:11 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

===========================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 jbeyel

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Posted 04 July 2011 - 07:45 PM

Ack! have ended up going down another road and it is causing me a whole new set of issues! I opted for a total operating system restore in order to sweep everything off and begin anew (I know-I lose everything). I was able to use the PC's operating restore disc but have not been able to get my internet back. The driver re-install disc is not reading and I am getting a "sofware unable to read" type message! I have contacted my ISP and they took me through afew diagnostics and it is determined that a driver is missing but I have no idea, now, how to go about this and am worried that my PC may be fried as a result...panic in the streets here for sure!

#4 jbeyel

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Posted 04 July 2011 - 07:47 PM

another note of significance..despite the total operating system restore, i now seem to have several Windows XP "options" to choose from and they seem to be "old" versions that i thought would have been wiped out but appear to be one of many!!!

I am really in a panic here folks!

thanks again

J

#5 Broni

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Posted 04 July 2011 - 07:55 PM

First of all, calm down. No rush is advised, when fixing computer issues.
Surely, you'll have to install some drivers, starting with chipset driver, but...first things first..

i now seem to have several Windows XP "options" to choose from and they seem to be "old" versions

What computer brand and model is it?

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#6 jbeyel

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Posted 04 July 2011 - 08:49 PM

Hp dv5000 laptop

#7 Broni

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Posted 04 July 2011 - 09:06 PM

There are number of Pavilion dv5000 submodels.
You may have 1, or two letters after "5000"

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#8 jbeyel

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Posted 04 July 2011 - 09:16 PM

Negative. I quadruple checked and the sticker on the back of the PC (that has the ID #s etc.) simplay says Pavilion dv 5000..Same number is also on the base of the monitor but therr are no additional numbers or letters. I know that seems odd but that is the data I have.

#9 jbeyel

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Posted 04 July 2011 - 09:47 PM

Was able to complete a successful restore and was able to get inet back too! Consider the case closed for now..Deeply appreciate your efforts and will get a donation your way asap!
thanks man

j

#10 Broni

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Posted 04 July 2011 - 09:57 PM

You're very welcome Posted Image

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