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BSOD -- Hardware or Malware?


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7 replies to this topic

#1 kyle44

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Posted 04 July 2011 - 11:55 AM

About 2 months ago I started getting BSOD. At first, it was happening once every week, for the first couple of days. It progressively got worse, until about 3 weeks ago when it was happening multiple times a day. I tried to fix the problem myself, by running antivirus scans: avast, AVG, webroot, so on. I cleaned registry with CCleaner. I re-installed windows 7 from a torrent. I factory reset after the re-installation of windows 7, and I factory reset off system recovery cds which I ordered from HP. Nothing has stopped the BSOD. I took the PC into Geek Squad, where they said it passed all their hardware tests, but they found 4 viruses. They said they could fix it if I paid the $200 yearly service plan. I declined, and am trying to fix it without paying that much, or preferably any, money.

I am asking for any help that anyone may offer. I really want my PC back. Thanks!

Windows 7
AMD Athlon II X4 840
6GB RAM
1TB HD

purchased March 1 2011

The BSOD error message has been one of about 6 or 7. Not a single error message but many. It happens when I am a few minutes into running Starcraft 2, a graphics heavy game, it has happened on startup, on desktop, during youtube videos, web surfing, so on.

Edited by kyle44, 04 July 2011 - 11:58 AM.


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#2 Broni

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Posted 04 July 2011 - 01:18 PM

Welcome aboard Posted Image

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

=========================================================

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

Posted Image

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#3 kyle44

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Posted 04 July 2011 - 01:46 PM

==================================================
Dump File : 070411-15584-01.dmp
Crash Time : 7/4/2011 12:41:38 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02a8a3ef
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070411-15584-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,664
==================================================

==================================================
Dump File : 070411-33025-01.dmp
Crash Time : 7/4/2011 11:08:56 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff781`c0000000
Parameter 3 : 00000000`0000eeb2
Parameter 4 : 0000ee42`00011c64
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070411-33025-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,720
==================================================

==================================================
Dump File : 070411-17050-01.dmp
Crash Time : 7/4/2011 5:59:38 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000005
Parameter 2 : fffffa80`061f71a0
Parameter 3 : 00000000`10024396
Parameter 4 : fffffa80`06dd5c50
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+2de4e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070411-17050-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 326,536
==================================================

Posted Image

#4 Broni

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Posted 04 July 2011 - 01:59 PM

That's cold! Are you in Alaska?.....just kidding :)

I re-installed windows 7 from a torrent.

Don't even mention...
However, I can see, you did a right thing afterwards....

I can see, you have only 3 BSODs.
Is that because everything from before has been erased by GeekSquad?

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#5 kyle44

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Posted 04 July 2011 - 02:11 PM

It is because last night was when I did the factory reset from the system recovery CDs I received from HP following the advice I got from my first meeting with Geek Squad. They said if it were to be a hardware issue, HP wouldn't fix it if the OS was different from how I bought it, and all this happened while my computer had the torrented OS. So I ordered the CDs, and while they were on the way I factory reset from the torrented OS and then went to Geek Squad for the second time and they did a free diagnostics on it and they said it had passed all the hardware tests but that they found 4 viruses, but could not fix them unless I purchased their care plan. I took my PC home yesterday, and now that I had the recovery CDs, I factory reset from them, and have only had those 3 BSODs since.

*exhale*
this has been an ordeal...

i appreciate the help. thank you

#6 Broni

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Posted 04 July 2011 - 03:19 PM

Clear now.
It's really hard to say something for sure from just 3 BSODs, but we have to start somewhere.
Let's forget about GeekSquad. Who knows what they really did, or didn't.

Looking at your errors my first thought would be RAM.

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#7 kyle44

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Posted 04 July 2011 - 03:53 PM

I ran memtest about a week and half ago for 7 passes. I do have 3 2GB sticks of RAM. Should I still run with only one at a time for now?

Also, here is another BSOD that just happened.

==================================================
Dump File : 070411-32526-01.dmp
Crash Time : 7/4/2011 4:47:52 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005003
Parameter 2 : fffff780`c0000000
Parameter 3 : 00000000`0000922c
Parameter 4 : 00009f2d`00010058
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070411-32526-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,720
==================================================

#8 Broni

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Posted 04 July 2011 - 03:57 PM

That's another one, which leans toward RAM issue.
Could be also possible infection, but we can't pursue two items at the same time.

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