Posted 05 July 2011 - 03:11 PM
We see this all the time when a user accesses an email account from another device. By default my email system places my sent emails in a folder called "sent items" but when users utilize a blackberry, android, iphone or another email client such as thunderbird, those emails may end up in a "sent" folder. My droid automatically created a "sent" folder on my work account even though the mail server uses "sent items". Also the reverse is a possibility. If your email server uses a "sent" folder by default, sending emails from a webmail interface may go to sent, but Outlook may use "sent items". In short if it is the case that you connect to the email account by more than one means, just make both software use the same folder name for sent messages.