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Infected Computer Also


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#1 msmurda

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Posted 03 July 2011 - 08:22 PM

I'm having a similar problem and am a new member here as well. Not sure if I should have started a new topic but since my issue is similar, I figured this might be a good place. I'm running XP. My laptop has been running super slow the past two days. I was accessing websites until last night. I too see a redirect to 100ksearches.com when performing google searches. I've noticed iexplore.exe processing in the task manager but not sure if it's supposed to be there, as well as a couple other exe files. I clicked twice on a previously installed rkill from a trojan about a month ago (thanks to this website was successfully removed-I think :) Not sure if you're supposed to use it after the fact but it removed a process both times the first was outlook.exe (?) and I can't remember the 2nd one. I couldn't activate the previously installed malwarebytes-it said something about not having permission to use it (?) and I can't reinstall it, actually, it appeared to have downloaded, but I can't run it. I'm on hubby's laptop now as this page wasn't loading on mine or taking very long if it did. I tried to restart in safe mode and I only get the platform selection screen, not sure if I'm doing that wrong. I would greatly appreciate any assistance. Thank you kindly :)

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#2 boopme

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Posted 03 July 2011 - 08:43 PM

Hello msmurda, Yes its better to have your own ,so I split you here.. You need a fresh RKill as its updated often.

Lets see if we can get this.

I couldn't activate the previously installed malwarebytes-it said something about not having permission to use it

Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 msmurda

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Posted 03 July 2011 - 09:55 PM

Grrr...I got as far as installation of superantispyware. It appeared to install properly and I went through the updating definitions and user agreement but it never launched to do a scan. I tried install to flash and same thing happened when I transfered it over. When I double click the icon, I get this message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I tried uninstall/reinstall a few times with no luck.

#4 msmurda

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Posted 03 July 2011 - 09:58 PM

wait a minute, I misread and didn't click the portable, I thought I was just supposed to save it under that name. I'm now trying that...

#5 msmurda

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Posted 03 July 2011 - 10:08 PM

Well now it started the scan but about 3mins into it, it just closed. Some trojan did come up during that time. I'm going to try to run it again and catch the full name of it this time.

#6 msmurda

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Posted 03 July 2011 - 10:11 PM

Threat Description:
Trojan.Dropper/SVChost-fake
2 Detected items

#7 boopme

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Posted 03 July 2011 - 10:14 PM

Try running EXE Helper then the tools.
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 msmurda

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Posted 03 July 2011 - 10:26 PM

okay, but in the meantime, I ran rkill again, here's the log:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 07/03/2011 at 23:24:43.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:

\\.\globalroot\Device\svchost.exe\svchost.exe


Rkill completed on 07/03/2011 at 23:24:47.

#9 boopme

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Posted 03 July 2011 - 10:26 PM

Perhaps this online scan will get us started.
I am leaving now will check in tommorrow but with thw Holiday jere. I am not sure I will be on alot.


b]I'd like us to scan your machine with ESET OnlineScan[/b]
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 msmurda

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Posted 03 July 2011 - 10:27 PM

exeHelper by Raktor
Build 20100414
Run at 23:26:39 on 07/03/11
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

#11 msmurda

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Posted 03 July 2011 - 10:28 PM

btw, i paused the superantispyware scan and quarentined the found threat, shouldn't that have done the trick?

#12 boopme

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Posted 03 July 2011 - 10:33 PM

See if the MBAM,SAS and ESET will run. We may even haver a rootkit to kill.
\\.\globalroot\Device\svchost.exe\svchost.exe

We'll check this later.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 boopme

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Posted 03 July 2011 - 10:34 PM

I don't know what that threat is or if its the only one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 msmurda

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Posted 03 July 2011 - 11:18 PM

I'm running eset, 35mins in, 28% and I'm off to bed. Thank you for your help thus far!

#15 msmurda

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Posted 04 July 2011 - 07:57 AM

ESET Scan results:

C:\drivers\audio\R213367\stacsv.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Canon\CAL\CALMAIN.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Fingerprint Sensor\AtService.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Intel\WiFi\bin\EvtEng.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\iPod\bin\iPodService.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Java\jre6\bin\jqs.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\Techwatch\Agent\AgentMon.exe Win32/Patched.HN trojan cleaned - quarantined
C:\WINDOWS\system32\searchindexer.exe Win32/Patched.HN trojan cleaned - quarantined
C:\WINDOWS\system32\searchprotocolhost.exe Win32/Patched.HN trojan cleaned - quarantined
C:\WINDOWS\system32\wuauclt.exe Win32/Patched.HN trojan cleaned - quarantined




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