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Yahoo and google search redirect


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37 replies to this topic

#1 shawntay16

shawntay16

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  • Gender:Female
  • Local time:09:52 PM

Posted 03 July 2011 - 05:54 PM

my computer crashed and i had to restore it back to manufacture way. I've had to do this 3 different times now and after that first crash is when i started having this problem with the search hijacker. I've tried superantispyware, malwarebytes, and norton. Nothing seem to detect it.also i cant attach any files. A helper redirected me here after we couldnt resolve the problem. here is a link to our tread:

http://www.bleepingcomputer.com/forums/topic407342.html






.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Shawntay at 18:10:24 on 2011-07-03
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3838.2142 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\Video Web Camera\traybar.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\Video Web Camera\CEC_MAIN.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Cyberlink\PowerDVD8\PDVD8Serv.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
BHO: Partner BHO Class: {83ff80f4-8c74-4b80-b5ba-c8ddd434e5c4} - C:\ProgramData\Partner\Partner.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
mRun: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [CLMLServer] "c:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
mRun: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
TCP: DhcpNameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{2360D274-06D1-46A0-AD2C-C679403DD148} : DhcpNameServer = 192.168.1.254 192.168.1.254
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\CoIEPlg.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Partner BHO Class: {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun-x64: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"
mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun-x64: [CLMLServer] "c:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
mRun-x64: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Shawntay\AppData\Roaming\Mozilla\Firefox\Profiles\r07af6en.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NISx64\1008000.029\SYMEFA64.SYS --> C:\Windows\system32\drivers\NISx64\1008000.029\SYMEFA64.SYS [?]
R1 BHDrvx64;Symantec Heuristics Driver;C:\Windows\system32\Drivers\NISx64\1008000.029\BHDrvx64.sys --> C:\Windows\system32\Drivers\NISx64\1008000.029\BHDrvx64.sys [?]
R1 ccHP;Symantec Hash Provider;C:\Windows\system32\Drivers\NISx64\1008000.029\ccHPx64.sys --> C:\Windows\system32\Drivers\NISx64\1008000.029\ccHPx64.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20090712.001\IDSvia64.sys [2009-8-15 397360]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe [2011-7-1 844320]
R2 Greg_Service;GRegService;C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe [2009-6-4 1150496]
R2 HsfXAudioService;HsfXAudioService;C:\Windows\system32\svchost.exe -k HsfXAudioService [2009-7-13 20992]
R2 Norton Internet Security;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe [2011-7-2 117640]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [2009-8-20 62720]
R2 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2009-8-15 240160]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXHWAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-7-1 135664]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-2 136824]
S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;C:\Windows\system32\DRIVERS\netr28x.sys --> C:\Windows\system32\DRIVERS\netr28x.sys [?]
S3 Partner Service;Partner Service;C:\ProgramData\Partner\Partner.exe [2009-8-15 332272]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 SYMNDISV;Symantec Network Filter Driver;C:\Windows\system32\Drivers\NISx64\1008000.029\SYMNDISV.SYS --> C:\Windows\system32\Drivers\NISx64\1008000.029\SYMNDISV.SYS [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-07-03 08:09:41 367104 ----a-w- C:\Windows\System32\wcncsvc.dll
2011-07-03 08:09:41 276992 ----a-w- C:\Windows\SysWow64\wcncsvc.dll
2011-07-03 08:07:14 311808 ----a-w- C:\Windows\System32\msv1_0.dll
2011-07-03 08:07:14 257024 ----a-w- C:\Windows\SysWow64\msv1_0.dll
2011-07-03 08:03:52 99176 ----a-w- C:\Windows\SysWow64\PresentationHostProxy.dll
2011-07-03 08:03:52 49472 ----a-w- C:\Windows\SysWow64\netfxperf.dll
2011-07-03 08:03:52 297808 ----a-w- C:\Windows\SysWow64\mscoree.dll
2011-07-03 08:03:52 295264 ----a-w- C:\Windows\SysWow64\PresentationHost.exe
2011-07-03 08:03:51 48960 ----a-w- C:\Windows\System32\netfxperf.dll
2011-07-03 08:03:51 444752 ----a-w- C:\Windows\System32\mscoree.dll
2011-07-03 08:03:51 320352 ----a-w- C:\Windows\System32\PresentationHost.exe
2011-07-03 08:03:51 1942856 ----a-w- C:\Windows\System32\dfshim.dll
2011-07-03 08:03:51 1130824 ----a-w- C:\Windows\SysWow64\dfshim.dll
2011-07-03 08:03:51 109912 ----a-w- C:\Windows\System32\PresentationHostProxy.dll
2011-07-03 08:02:15 -------- d-----w- C:\Windows\SysWow64\Wat
2011-07-03 07:37:23 -------- d-----w- C:\Windows\System32\Wat
2011-07-03 06:34:39 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-07-03 06:34:35 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-07-03 05:50:05 388096 ----a-r- C:\Users\Shawntay\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-07-03 05:50:05 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-07-03 05:45:23 -------- d-----w- C:\ProgramData\Spybot - Search & Destroy
2011-07-03 05:45:23 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2011-07-03 03:12:55 56880 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symndisv.sys
2011-07-03 03:12:55 44080 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symndis.sys
2011-07-03 03:12:55 43568 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symids.sys
2011-07-03 03:12:55 278576 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symtdi.sys
2011-07-03 03:12:55 120880 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symfw.sys
2011-07-03 03:12:54 476720 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\srtsp64.sys
2011-07-03 03:12:54 402992 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\SymEFA64.sys
2011-07-03 03:12:54 334384 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\BHDrvx64.sys
2011-07-03 03:12:54 32304 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\srtspx64.sys
2011-07-03 03:12:09 583296 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\cchpx64.sys
2011-07-03 03:12:07 -------- d-----w- C:\Windows\System32\drivers\NISx64\1008000.029
2011-07-03 03:11:02 243712 ----a-w- C:\Windows\System32\drivers\ks.sys
2011-07-03 03:11:02 184832 ----a-w- C:\Windows\System32\drivers\usbvideo.sys
2011-07-03 02:17:38 -------- d-----w- C:\Program Files (x86)\Exterminate It!
2011-07-02 23:02:59 4247040 ----a-w- C:\Program Files (x86)\Windows NT\Accessories\wordpad.exe
2011-07-02 22:54:24 112000 ----a-w- C:\Windows\System32\consent.exe
2011-07-02 10:07:47 -------- d-----w- C:\Users\Shawntay\AppData\Local\2DBoy
2011-07-02 10:07:47 -------- d-----w- C:\ProgramData\2DBoy
2011-07-02 09:57:55 -------- d-----w- C:\Users\Shawntay\AppData\Local\Microsoft Games
2011-07-02 09:57:10 -------- d-----w- C:\Users\Shawntay\AppData\Roaming\WildTangent
2011-07-02 05:13:02 -------- d-----w- C:\Users\Shawntay\AppData\Local\Symantec
2011-07-02 04:19:51 -------- d-----w- C:\Windows\Lan
2011-07-02 04:19:05 431104 ----a-w- C:\Windows\WisMvImg.exe
2011-07-02 04:19:05 382976 ----a-w- C:\Windows\WisGAPasx64.exe
2011-07-02 04:19:05 335872 ----a-w- C:\Windows\ParseModule_X64.exe
2011-07-02 04:19:05 159744 ----a-w- C:\Windows\PatchFul.exe
2011-07-02 04:19:04 322048 ----a-w- C:\Windows\WisGAPas.exe
2011-07-02 04:19:04 225280 ----a-w- C:\Windows\ParseModule_X86.exe
2011-07-02 03:43:41 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2011-07-02 03:43:31 -------- d-----w- C:\Users\Shawntay\AppData\Roaming\Malwarebytes
2011-07-02 03:43:08 -------- d-----w- C:\ProgramData\Malwarebytes
2011-07-02 03:43:04 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-07-02 03:41:15 8873296 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{755EEA3A-ECAB-451B-972F-7C73963F2A20}\mpengine.dll
2011-07-02 03:41:14 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-07-02 03:30:09 -------- d-----w- C:\Program Files\CONEXANT
2011-07-02 03:30:05 740864 ----a-w- C:\Windows\System32\drivers\CAX_CNXT.sys
2011-07-02 03:30:05 292864 ----a-w- C:\Windows\System32\drivers\CAXHWAZL.sys
2011-07-02 03:30:05 1485824 ----a-w- C:\Windows\System32\drivers\CAX_DPV.sys
2011-07-02 03:19:00 -------- d-----w- C:\Users\Shawntay\AppData\Local\Diagnostics
2011-07-02 03:06:08 -------- d-----w- C:\Users\Shawntay\AppData\Local\ElevatedDiagnostics
2011-07-02 02:26:30 -------- d-----w- C:\Users\Shawntay\AppData\Local\Mozilla
2011-07-02 01:15:01 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2011-07-02 01:14:57 -------- d-----w- C:\Users\Shawntay\AppData\Local\Google
2011-07-02 01:12:37 -------- d-----w- C:\ProgramData\OEM_E471269A730D
2011-07-02 01:12:32 -------- d-----w- C:\Program Files (x86)\OEM
2011-07-02 01:11:59 -------- d-----w- C:\Users\Shawntay\AppData\Local\ATI
2011-07-02 01:11:09 -------- d-----w- C:\Users\Shawntay\AppData\Local\Power2Go
2011-07-02 00:55:44 4398360 ----a-w- C:\Windows\System32\d3dx9_32.dll
2011-07-02 00:55:44 3426072 ----a-w- C:\Windows\SysWow64\d3dx9_32.dll
2011-07-02 00:55:22 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server Compact Edition
2011-07-02 00:54:31 -------- d-----w- C:\Program Files (x86)\Microsoft
2011-07-02 00:54:08 -------- d-----w- C:\Program Files (x86)\Windows Live SkyDrive
2011-07-02 00:53:20 74520 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\7032f7361cc3852\DSETUP.dll
2011-07-02 00:53:20 484632 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\7032f7361cc3852\DXSETUP.exe
2011-07-02 00:53:20 1670936 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\7032f7361cc3852\dsetup32.dll
2011-07-02 00:52:15 140066664 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\wlc73BA.tmp
2011-07-02 00:52:06 -------- d-----w- C:\Program Files (x86)\Common Files\Windows Live
2011-07-02 00:51:46 -------- d-----w- C:\Users\Shawntay\AppData\Local\Packard Bell
2011-07-02 00:51:11 -------- d-----w- C:\Program Files (x86)\Common Files\CyberLink
2011-07-02 00:50:24 29480 ----a-w- C:\Windows\SysWow64\msxml3a.dll
2011-07-02 00:48:07 505128 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2011-07-02 00:48:07 353576 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2011-07-02 00:48:06 1066544 ----a-w- C:\Windows\SysWow64\MFC71.dll
2011-07-02 00:48:06 1053232 ----a-w- C:\Windows\SysWow64\MFC71u.dll
2011-07-02 00:45:52 -------- d-----w- C:\Program Files (x86)\Launch Manager
2011-07-02 00:45:30 -------- d-----w- C:\Program Files (x86)\Video Web Camera
2011-07-02 00:44:52 -------- d-----w- C:\Program Files\Synaptics
2011-07-02 00:41:57 34872 ----a-w- C:\Windows\System32\drivers\usbfilter.sys
2011-07-02 00:41:57 -------- d-----w- C:\Program Files (x86)\AMD
2011-07-02 00:39:40 -------- d-----w- C:\Program Files\ATI
2011-07-02 00:39:32 -------- d-----w- C:\Program Files (x86)\ATI Technologies
2011-07-02 00:38:30 31280 ----a-r- C:\Windows\System32\drivers\SymIMV.sys
2011-07-02 00:38:25 172592 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-07-02 00:38:25 -------- d-----w- C:\Program Files\Symantec
2011-07-02 00:38:25 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2011-07-02 00:38:24 220672 ----a-w- C:\Windows\System32\wintrust.dll
2011-07-02 00:38:24 172032 ----a-w- C:\Windows\SysWow64\wintrust.dll
2011-07-02 00:38:21 139264 ----a-w- C:\Windows\System32\cabview.dll
2011-07-02 00:38:21 132608 ----a-w- C:\Windows\SysWow64\cabview.dll
2011-07-02 00:36:41 -------- d-----w- C:\Users\Shawntay\AppData\Local\VirtualStore
2011-07-02 00:36:10 -------- d-----w- C:\Program Files\Preload
.
==================== Find3M ====================
.
2011-05-24 11:21:59 404992 ----a-w- C:\Windows\System32\umpnpmgr.dll
2011-05-24 10:34:20 64512 ----a-w- C:\Windows\SysWow64\devobj.dll
2011-05-24 10:34:20 44544 ----a-w- C:\Windows\SysWow64\devrtl.dll
2011-05-24 10:34:00 145920 ----a-w- C:\Windows\SysWow64\cfgmgr32.dll
2011-05-24 10:32:46 252928 ----a-w- C:\Windows\SysWow64\drvinst.exe
2011-05-04 05:30:38 2326016 ----a-w- C:\Windows\System32\tquery.dll
2011-05-04 05:28:07 779264 ----a-w- C:\Windows\System32\mssvp.dll
2011-05-04 05:28:07 2228224 ----a-w- C:\Windows\System32\mssrch.dll
2011-05-04 05:28:06 75264 ----a-w- C:\Windows\System32\msscntrs.dll
2011-05-04 05:28:06 491520 ----a-w- C:\Windows\System32\mssph.dll
2011-05-04 05:28:06 288256 ----a-w- C:\Windows\System32\mssphtb.dll
2011-05-04 05:24:09 593408 ----a-w- C:\Windows\System32\SearchIndexer.exe
2011-05-04 05:24:09 249856 ----a-w- C:\Windows\System32\SearchProtocolHost.exe
2011-05-04 05:24:09 113664 ----a-w- C:\Windows\System32\SearchFilterHost.exe
2011-05-04 04:53:10 1553920 ----a-w- C:\Windows\SysWow64\tquery.dll
2011-05-04 04:52:59 666624 ----a-w- C:\Windows\SysWow64\mssvp.dll
2011-05-04 04:52:59 59392 ----a-w- C:\Windows\SysWow64\msscntrs.dll
2011-05-04 04:52:59 337408 ----a-w- C:\Windows\SysWow64\mssph.dll
2011-05-04 04:52:59 197120 ----a-w- C:\Windows\SysWow64\mssphtb.dll
2011-05-04 04:52:59 1401856 ----a-w- C:\Windows\SysWow64\mssrch.dll
2011-05-04 04:52:12 86528 ----a-w- C:\Windows\SysWow64\SearchFilterHost.exe
2011-05-04 04:52:12 428032 ----a-w- C:\Windows\SysWow64\SearchIndexer.exe
2011-05-04 04:52:12 164352 ----a-w- C:\Windows\SysWow64\SearchProtocolHost.exe
2011-04-27 02:57:40 102400 ----a-w- C:\Windows\System32\drivers\dfsc.sys
2011-04-09 06:58:56 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-04-09 05:56:38 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
.
============= FINISH: 18:11:22.07 ===============

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:10:52 PM

Posted 08 July 2011 - 02:34 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 shawntay16

shawntay16
  • Topic Starter

  • Members
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  • Gender:Female
  • Local time:09:52 PM

Posted 08 July 2011 - 11:06 PM

Hi and thank you for coming to help me. Below are the logs you requested.


.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by shawntay at 23:54:18 on 2011-07-08
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3838.2375 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton Internet Security *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Video Web Camera\traybar.exe
C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Video Web Camera\CEC_MAIN.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\Cyberlink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Gateway\Gateway Updater\alu.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
uDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
BHO: Partner BHO Class: {83ff80f4-8c74-4b80-b5ba-c8ddd434e5c4} - C:\ProgramData\Partner\Partner.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [CLMLServer] "c:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
mRun: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
TCP: DhcpNameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{CC31A10A-D60B-4E36-8B1B-0A03D4C9DDD8} : DhcpNameServer = 192.168.1.254 192.168.1.254
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\CoIEPlg.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
BHO-X64: Symantec NCO BHO - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Partner BHO Class: {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun-x64: [Adobe Reader Speed Launcher] "c:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"
mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun-x64: [CLMLServer] "c:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
mRun-x64: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
.
============= SERVICES / DRIVERS ===============
.
R1 BHDrvx64;Symantec Heuristics Driver;C:\Windows\system32\Drivers\NISx64\1008000.029\BHDrvx64.sys --> C:\Windows\system32\Drivers\NISx64\1008000.029\BHDrvx64.sys [?]
R1 ccHP;Symantec Hash Provider;C:\Windows\system32\Drivers\NISx64\1008000.029\ccHPx64.sys --> C:\Windows\system32\Drivers\NISx64\1008000.029\ccHPx64.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20110707.031\IDSviA64.sys [2011-7-8 488056]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXHWAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-4 136824]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
S3 netr28x;Ralink 802.11n Wireless Driver for Windows Vista;C:\Windows\system32\DRIVERS\netr28x.sys --> C:\Windows\system32\DRIVERS\netr28x.sys [?]
.
=============== Created Last 30 ================
.
2011-07-04 22:48:41 56880 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symndisv.sys
2011-07-04 22:48:41 476720 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\srtsp64.sys
2011-07-04 22:48:41 44080 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symndis.sys
2011-07-04 22:48:41 43568 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symids.sys
2011-07-04 22:48:41 402992 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\SymEFA64.sys
2011-07-04 22:48:41 334384 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\BHDrvx64.sys
2011-07-04 22:48:41 32304 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\srtspx64.sys
2011-07-04 22:48:41 278576 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symtdi.sys
2011-07-04 22:48:41 120880 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\symfw.sys
2011-07-04 22:48:22 583296 ----a-w- C:\Windows\System32\drivers\NISx64\1008000.029\cchpx64.sys
2011-07-04 22:48:20 -------- d-----w- C:\Windows\System32\drivers\NISx64\1008000.029
2011-07-04 21:26:57 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2011-07-04 10:20:50 -------- d-----w- C:\Windows\Lan
2011-07-04 10:20:04 431104 ----a-w- C:\Windows\WisMvImg.exe
2011-07-04 10:20:04 159744 ----a-w- C:\Windows\PatchFul.exe
2011-07-04 10:20:03 382976 ----a-w- C:\Windows\WisGAPasx64.exe
2011-07-04 10:20:03 335872 ----a-w- C:\Windows\ParseModule_X64.exe
2011-07-04 10:20:03 322048 ----a-w- C:\Windows\WisGAPas.exe
2011-07-04 10:20:02 225280 ----a-w- C:\Windows\ParseModule_X86.exe
2011-07-04 09:29:22 -------- d-----w- C:\Program Files\CONEXANT
2011-07-04 09:29:18 740864 ----a-w- C:\Windows\System32\drivers\CAX_CNXT.sys
2011-07-04 09:29:18 292864 ----a-w- C:\Windows\System32\drivers\CAXHWAZL.sys
2011-07-04 09:29:18 1485824 ----a-w- C:\Windows\System32\drivers\CAX_DPV.sys
2011-07-04 07:13:44 -------- d-----w- C:\ProgramData\OEM_E471269A730D
2011-07-04 07:13:40 -------- d-----w- C:\Program Files (x86)\OEM
2011-07-04 07:12:49 -------- d-----w- C:\Users\shawntay\AppData\Local\ATI
2011-07-04 07:11:58 -------- d-----w- C:\Users\shawntay\AppData\Local\Power2Go
2011-07-04 06:53:31 4398360 ----a-w- C:\Windows\System32\d3dx9_32.dll
2011-07-04 06:53:31 3426072 ----a-w- C:\Windows\SysWow64\d3dx9_32.dll
2011-07-04 06:53:00 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server Compact Edition
2011-07-04 06:52:00 -------- d-----w- C:\Program Files (x86)\Microsoft
2011-07-04 06:51:34 -------- d-----w- C:\Program Files (x86)\Windows Live SkyDrive
2011-07-04 06:50:40 74520 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\b0408f991cc3a16\DSETUP.dll
2011-07-04 06:50:40 484632 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\b0408f991cc3a16\DXSETUP.exe
2011-07-04 06:50:40 1670936 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\b0408f991cc3a16\dsetup32.dll
2011-07-04 06:50:10 140066664 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\wlc70ED.tmp
2011-07-04 06:50:03 -------- d-----w- C:\Program Files (x86)\Common Files\Windows Live
2011-07-04 06:49:42 -------- d-----w- C:\Users\shawntay\AppData\Local\Packard Bell
2011-07-04 06:49:00 -------- d-----w- C:\Program Files (x86)\Common Files\CyberLink
2011-07-04 06:48:43 -------- d-----w- C:\Users\shawntay\AppData\Local\Diagnostics
2011-07-04 06:47:56 29480 ----a-w- C:\Windows\SysWow64\msxml3a.dll
2011-07-04 06:45:23 505128 ----a-w- C:\Windows\SysWow64\msvcp71.dll
2011-07-04 06:45:23 353576 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2011-07-04 06:45:23 1066544 ----a-w- C:\Windows\SysWow64\MFC71.dll
2011-07-04 06:45:23 1053232 ----a-w- C:\Windows\SysWow64\MFC71u.dll
2011-07-04 06:43:06 -------- d-----w- C:\Program Files (x86)\Launch Manager
2011-07-04 06:42:44 -------- d-----w- C:\Program Files (x86)\Video Web Camera
2011-07-04 06:42:04 -------- d-----w- C:\Program Files\Synaptics
2011-07-04 06:40:06 -------- d-----w- C:\Users\shawntay\AppData\Local\Google
2011-07-04 06:39:07 34872 ----a-w- C:\Windows\System32\drivers\usbfilter.sys
2011-07-04 06:39:07 -------- d-----w- C:\Program Files (x86)\AMD
2011-07-04 06:36:54 -------- d-----w- C:\Program Files\ATI
2011-07-04 06:36:49 -------- d-----w- C:\Program Files (x86)\ATI Technologies
2011-07-04 06:35:45 31280 ----a-r- C:\Windows\System32\drivers\SymIMV.sys
2011-07-04 06:35:42 172592 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-07-04 06:35:42 -------- d-----w- C:\Program Files\Symantec
2011-07-04 06:35:42 -------- d-----w- C:\Program Files\Common Files\Symantec Shared
2011-07-04 06:34:44 -------- d-----w- C:\Users\shawntay\AppData\Local\VirtualStore
.
==================== Find3M ====================
.
.
============= FINISH: 23:55:36.50 ===============



.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-23.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 7/4/2011 2:33:25 AM
System Uptime: 7/8/2011 10:00:47 PM (1 hours ago)
.
Motherboard: Gateway | | SJV50PU
Processor: AMD Athlon™ X2 Dual-Core QL-65 | Socket S1G2 | 2100/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 286 GiB total, 261.869 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 7/4/2011 2:42:24 AM - Installed Video Web Camera
RP2: 7/4/2011 2:44:06 AM - Installed Gateway Power Management
RP3: 7/4/2011 2:45:03 AM - Installed Power2Go
RP4: 7/4/2011 2:47:36 AM - Installed PowerDVD
RP5: 7/4/2011 2:53:07 AM - Installed DirectX
.
==== Installed Programs ======================
.
2007 Microsoft Office Suite Service Pack 2 (SP2)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1 MUI
AMD USB Filter Driver
Backup Manager Basic
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Choice Guard
Compatibility Pack for the 2007 Office system
CyberLink Power2Go
CyberLink PowerDVD 8
eBay Worldwide
Gateway Games
Gateway InfoCentre
Gateway MyBackup
Gateway Power Management
Gateway Recovery Management
Gateway Registration
Gateway ScreenSaver
Gateway Updater
Google Toolbar for Internet Explorer
Google Update Helper
Identity Card
Junk Mail filter update
Launch Manager
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSVCRT
Norton Internet Security
Norton Online Backup
Realtek USB 2.0 Card Reader
Update for 2007 Microsoft Office System (KB967642)
Video Web Camera
Welcome Center
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
7/8/2011 6:53:14 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
7/8/2011 6:49:58 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80002a60047, 0x0000000000000000, 0x000007fffffa0000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070811-23634-01.
.
==== End Of File ===========================

#4 shawntay16

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Posted 08 July 2011 - 11:09 PM

Broni told me to tell whoever came to help about me computer crashing again the day after my post and I had to restore back to manurfacture way but im still having redirect problem.

#5 gringo_pr

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Posted 08 July 2011 - 11:36 PM

Hello

just to get striaght you have formated the computer but it still redirecting?



Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results
gringo
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#6 shawntay16

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Posted 08 July 2011 - 11:47 PM

I don't know. When it would do updates and then restarted. it said could not start up so it said click to run windows recovers and then when it finished it said that it could not recover and gave me option to restore. So i clicked restore to manurfacture way w/o backing up anything but i still have redirect problems. I haved to restore about 4 times now and this last time which was 7/4 when i restored i clicked ask me late about enableing updates.

#7 shawntay16

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Posted 08 July 2011 - 11:49 PM

Windows IP Configuration

Host Name . . . . . . . . . . . . : shawntay-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : launchmodem.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 0C-60-76-6B-5A-7B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24f2:2a68:1f5a:64b%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.97(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, July 08, 2011 10:01:19 PM
Lease Expires . . . . . . . . . . : Saturday, July 09, 2011 10:07:44 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 302801014
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A3-3F-D7-00-1F-16-CC-3F-7D
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-1F-16-CC-3F-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.launchmodem.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:9f:3b7d:bb2e:be28(Preferred)
Link-local IPv6 Address . . . . . : fe80::9f:3b7d:bb2e:be28%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.159.99
74.125.159.147
74.125.159.105
74.125.159.106
74.125.159.103
74.125.159.104

Server: dslrouter
Address: 192.168.1.254

Name: yahoo.com
Addresses: 67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70


Pinging google.com [74.125.159.99] with 32 bytes of data:
Reply from 74.125.159.99: bytes=32 time=39ms TTL=50
Reply from 74.125.159.99: bytes=32 time=39ms TTL=50

Ping statistics for 74.125.159.99:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 39ms, Average = 39ms

Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=56ms TTL=47
Reply from 67.195.160.76: bytes=32 time=57ms TTL=47

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 57ms, Average = 56ms
===========================================================================
Interface List
12...0c 60 76 6b 5a 7b ......Atheros AR5B93 Wireless Network Adapter
11...00 1f 16 cc 3f 7d ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.97 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.97 281
192.168.1.97 255.255.255.255 On-link 192.168.1.97 281
192.168.1.255 255.255.255.255 On-link 192.168.1.97 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.97 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.97 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:9f:3b7d:bb2e:be28/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::9f:3b7d:bb2e:be28/128
On-link
12 281 fe80::24f2:2a68:1f5a:64b/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

#8 gringo_pr

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Posted 08 July 2011 - 11:57 PM

After you have run these steps - you need to let me know how the computer is doing

Resetting Router


  • This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  • Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).
  • If you don’t know the router's default password, you can look it up. Here
  • You also need to reconfigure any security settings you had in place prior to the reset.
  • You may also need to consult with your Internet service provider to find out which DNS servers your network should be using or you can use OpenDNS
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

flush the DNS:

Now lets flush the DNS on the computer:

  • click on Start
  • select run
  • enter cmd and hit enter
  • a black window will open.
  • please enter the following text into that window and hit enter:


    ipconfig /flushdns

Now lets check the router again

Create and Run Batch File
Open Notepad and copy/paste the entire contents of the codebox below, into Notepad:
@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0
Save this as router.bat Choose to Save type as - All Files and where to save - Desktop - then close the Notepad file.

It should look like this: Posted Image <--XP
Double-click on router.bat to run it. it will open notepad when done please post back the results

gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#9 shawntay16

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Posted 09 July 2011 - 12:05 AM

ok my mom said we do not have a router. we have a wireless modem.

#10 gringo_pr

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Posted 09 July 2011 - 01:28 AM

Hello

follow the instructions here - https://store.opendns.com/setup/operatingsystem/windows-7

to change the DNS on the computer to open DNS and let me know if the redirects stop


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 shawntay16

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Posted 09 July 2011 - 01:39 AM

Yes, they seem to have stopped. Now do i need to do what it said at the bottom which is the following: At this point, we recommend that you flush your DNS resolver cache and web browser caches to ensure that your new DNS configuration settings take immediate effect.

#12 gringo_pr

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Posted 09 July 2011 - 01:44 AM

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.1 MUI

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 shawntay16

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Posted 09 July 2011 - 02:32 AM

Everything went fine. Took me a few minutes to figure out how to run as admin. Had to go to properties.


Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7056

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

7/9/2011 3:10:38 AM
mbam-log-2011-07-09 (03-10-38).txt

Scan type: Quick scan
Objects scanned: 161732
Time elapsed: 3 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)





Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:29:12 AM, on 7/9/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\Video Web Camera\traybar.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\Cyberlink\PowerDVD8\PDVD8Serv.exe
C:\Program Files (x86)\Video Web Camera\CEC_MAIN.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv52_series&r=2736071195b6l0340z1i5a4781t20o
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\IPSBHO.DLL
O2 - BHO: Partner BHO Class - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"
O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
O4 - HKLM\..\Run: [CLMLServer] "c:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O17 - HKLM\System\CCS\Services\Tcpip\..\{CC31A10A-D60B-4E36-8B1B-0A03D4C9DDD8}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\coIEPlg.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
O23 - Service: Partner Service - Google Inc. - C:\ProgramData\Partner\Partner.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer - C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9792 bytes

#14 shawntay16

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Posted 09 July 2011 - 02:56 AM

It still seems like its running slower than it use to b/f i started having these problems.

#15 gringo_pr

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Posted 09 July 2011 - 02:57 AM

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
      O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
      O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files (x86)\Video Web Camera\traybar.exe"
      O4 - HKLM\..\Run: [CLMLServer] "c:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
      O4 - HKLM\..\Run: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
      O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
      O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
      O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
      O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
      O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
      O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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