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#1 bearriverlady

bearriverlady

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  • Local time:02:25 AM

Posted 03 July 2011 - 04:02 PM

Hi

I found this website while I was searching for a way to fix my computer. BUT IT LOOKS LIKE FROM THE POSTS that I might need some expert help this time!!! I was on Google today and EVERY site that I clicked the link for redirected me to some other search engine, or prescription company, etc... I've tried running my malwarebytes, but nothing has come up. Also I keep AVIRA on my computer and do daily virus searchse (at least I think that is what it does). The problem is my son loves to play computer games and probably has gotten my computer into trouble. Please help me to get this removed. Thank you SO SO MUCH! My computer is 64-bit so I only have the DDS log. THANKS AGAIN
.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Laptop at 14:40:53 on 2011-07-03
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1979.543 [GMT -6:00]
.
AV: AntiVir Desktop *Enabled/Outdated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AntiVir Desktop *Enabled/Outdated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\Avira\AntiVir Desktop\avshadow.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\Monitor.exe
C:\Program Files (x86)\Common Files\Ulead Systems\DVD\USISrv.exe
C:\Program Files (x86)\Fisher-Price\iXL\iXL.Middleware.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mSearchAssistant = hxxp://start.facemoods.com/?a=guppy1&s={searchTerms}&f=4
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mRun: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
mRun: [Ulead Quick-Drop] "C:\Program Files (x86)\Ulead Systems\Ulead DVD MovieFactory 4.0 Suite\Ulead Quick-Drop 1.0\Quick-Drop.exe" WINDOWCALL
mRun: [USIUDF_Eject_Monitor] C:\Program Files (x86)\Common Files\Ulead Systems\DVD\USISrv.exe
mRun: [iXL_MiddleWare] C:\Program Files (x86)\Fisher-Price\iXL\iXL.Middleware.exe
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~1.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
LSP: mswsock.dll
Trusted Zone: intuit.com\ttlc
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {4F29DE54-5EB7-4D76-B610-A86B5CD2A234} - hxxp://archives.gametap.com/static/cab_headless/GameTapWebPlayer.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/webgames/popcaploader_v10.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{652C876F-36A7-46DB-BFBF-49DB632504C5} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{652C876F-36A7-46DB-BFBF-49DB632504C5}\564786F63747275616D60214 : DhcpNameServer = 10.0.0.1
TCP: Interfaces\{652C876F-36A7-46DB-BFBF-49DB632504C5}\E4164796F6E616C693F51313 : DhcpNameServer = 4.2.2.2 4.2.2.1
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - C:\Program Files (x86)\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - C:\Windows\System32\mscoree.dll
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun-x64: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mRun-x64: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
mRun-x64: [Ulead Quick-Drop] "C:\Program Files (x86)\Ulead Systems\Ulead DVD MovieFactory 4.0 Suite\Ulead Quick-Drop 1.0\Quick-Drop.exe" WINDOWCALL
mRun-x64: [USIUDF_Eject_Monitor] C:\Program Files (x86)\Common Files\Ulead Systems\DVD\USISrv.exe
mRun-x64: [iXL_MiddleWare] C:\Program Files (x86)\Fisher-Price\iXL\iXL.Middleware.exe
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
.
============= SERVICES / DRIVERS ===============
.
R2 avgntflt;avgntflt;C:\Windows\system32\DRIVERS\avgntflt.sys --> C:\Windows\system32\DRIVERS\avgntflt.sys [?]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXHWAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
.
=============== Created Last 30 ================
.
2011-07-02 22:26:33 -------- d-----we C:\Windows\system64
2011-07-02 01:07:40 -------- d-----w- C:\Users\Laptop\AppData\Roaming\SANYO
2011-07-02 01:07:40 -------- d-----w- C:\Users\Laptop\AppData\Roaming\Kodak
2011-06-24 03:25:20 -------- d-----w- C:\Windows\System32\SPReview
2011-06-24 03:22:55 -------- d-----w- C:\Windows\System32\EventProviders
2011-06-15 01:08:41 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
2011-06-15 01:08:41 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2011-06-15 01:08:38 461312 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-06-15 01:08:38 399872 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-06-15 01:08:38 161792 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-06-15 01:05:10 861184 ----a-w- C:\Windows\System32\oleaut32.dll
2011-06-15 01:05:10 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2011-06-15 01:04:41 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-06-15 01:04:40 740864 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-06-10 19:59:57 -------- d-----w- C:\Users\Laptop\AppData\Local\Downloaded Installations
.
==================== Find3M ====================
.
2011-05-29 15:11:30 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-29 15:11:20 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-05-28 03:25:16 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-05-28 03:07:01 3133952 ----a-w- C:\Windows\System32\win32k.sys
2011-05-28 03:00:02 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-05-24 11:21:59 404992 ----a-w- C:\Windows\System32\umpnpmgr.dll
2011-05-24 10:34:20 64512 ----a-w- C:\Windows\SysWow64\devobj.dll
2011-05-24 10:34:20 44544 ----a-w- C:\Windows\SysWow64\devrtl.dll
2011-05-24 10:34:00 145920 ----a-w- C:\Windows\SysWow64\cfgmgr32.dll
2011-05-24 10:32:46 252928 ----a-w- C:\Windows\SysWow64\drvinst.exe
2011-05-04 05:30:38 2326016 ----a-w- C:\Windows\System32\tquery.dll
2011-05-04 05:28:07 779264 ----a-w- C:\Windows\System32\mssvp.dll
2011-05-04 05:28:07 2228224 ----a-w- C:\Windows\System32\mssrch.dll
2011-05-04 05:28:06 75264 ----a-w- C:\Windows\System32\msscntrs.dll
2011-05-04 05:28:06 491520 ----a-w- C:\Windows\System32\mssph.dll
2011-05-04 05:28:06 288256 ----a-w- C:\Windows\System32\mssphtb.dll
2011-05-04 05:24:09 593408 ----a-w- C:\Windows\System32\SearchIndexer.exe
2011-05-04 05:24:09 249856 ----a-w- C:\Windows\System32\SearchProtocolHost.exe
2011-05-04 05:24:09 113664 ----a-w- C:\Windows\System32\SearchFilterHost.exe
2011-05-04 04:53:10 1553920 ----a-w- C:\Windows\SysWow64\tquery.dll
2011-05-04 04:52:59 666624 ----a-w- C:\Windows\SysWow64\mssvp.dll
2011-05-04 04:52:59 59392 ----a-w- C:\Windows\SysWow64\msscntrs.dll
2011-05-04 04:52:59 337408 ----a-w- C:\Windows\SysWow64\mssph.dll
2011-05-04 04:52:59 197120 ----a-w- C:\Windows\SysWow64\mssphtb.dll
2011-05-04 04:52:59 1401856 ----a-w- C:\Windows\SysWow64\mssrch.dll
2011-05-04 04:52:12 86528 ----a-w- C:\Windows\SysWow64\SearchFilterHost.exe
2011-05-04 04:52:12 428032 ----a-w- C:\Windows\SysWow64\SearchIndexer.exe
2011-05-04 04:52:12 164352 ----a-w- C:\Windows\SysWow64\SearchProtocolHost.exe
2011-05-04 02:51:08 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-05-04 02:51:08 157696 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-05-04 02:51:05 126464 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-04-28 20:38:16 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:05:25 AM

Posted 08 July 2011 - 02:34 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 bearriverlady

bearriverlady
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
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  • Local time:02:25 AM

Posted 09 July 2011 - 09:30 AM

GRINGO

THANK YOU THANK YOU!!! I really appreciate your help. Here are my two logs:

.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Laptop at 8:23:25 on 2011-07-09
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1979.1165 [GMT -6:00]
.
AV: AntiVir Desktop *Disabled/Outdated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AntiVir Desktop *Disabled/Outdated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files (x86)\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\Monitor.exe
C:\Program Files (x86)\Common Files\Ulead Systems\DVD\USISrv.exe
C:\Program Files (x86)\Fisher-Price\iXL\iXL.Middleware.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10h_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mSearchAssistant = hxxp://start.facemoods.com/?a=guppy1&s={searchTerms}&f=4
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mRun: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
mRun: [Ulead Quick-Drop] "C:\Program Files (x86)\Ulead Systems\Ulead DVD MovieFactory 4.0 Suite\Ulead Quick-Drop 1.0\Quick-Drop.exe" WINDOWCALL
mRun: [USIUDF_Eject_Monitor] C:\Program Files (x86)\Common Files\Ulead Systems\DVD\USISrv.exe
mRun: [iXL_MiddleWare] C:\Program Files (x86)\Fisher-Price\iXL\iXL.Middleware.exe
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\QUICKB~1.LNK - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
LSP: mswsock.dll
Trusted Zone: intuit.com\ttlc
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {4F29DE54-5EB7-4D76-B610-A86B5CD2A234} - hxxp://archives.gametap.com/static/cab_headless/GameTapWebPlayer.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://www.popcap.com/webgames/popcaploader_v10.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{652C876F-36A7-46DB-BFBF-49DB632504C5} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{652C876F-36A7-46DB-BFBF-49DB632504C5}\564786F63747275616D60214 : DhcpNameServer = 10.0.0.1
TCP: Interfaces\{652C876F-36A7-46DB-BFBF-49DB632504C5}\E4164796F6E616C693F51313 : DhcpNameServer = 4.2.2.2 4.2.2.1
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - C:\Program Files (x86)\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - C:\Windows\System32\mscoree.dll
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun-x64: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mRun-x64: [Ulead AutoDetector v2] C:\Program Files (x86)\Common Files\Ulead Systems\AutoDetector\monitor.exe
mRun-x64: [Ulead Quick-Drop] "C:\Program Files (x86)\Ulead Systems\Ulead DVD MovieFactory 4.0 Suite\Ulead Quick-Drop 1.0\Quick-Drop.exe" WINDOWCALL
mRun-x64: [USIUDF_Eject_Monitor] C:\Program Files (x86)\Common Files\Ulead Systems\DVD\USISrv.exe
mRun-x64: [iXL_MiddleWare] C:\Program Files (x86)\Fisher-Price\iXL\iXL.Middleware.exe
mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
.
============= SERVICES / DRIVERS ===============
.
R1 SBRE;SBRE;\??\C:\Windows\system32\drivers\SBREdrv.sys --> C:\Windows\system32\drivers\SBREdrv.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe [2011-1-21 136360]
R2 AntiVirService;Avira AntiVir Guard;C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe [2011-1-21 269480]
R2 avgntflt;avgntflt;C:\Windows\system32\DRIVERS\avgntflt.sys --> C:\Windows\system32\DRIVERS\avgntflt.sys [?]
R2 HsfXAudioService;HsfXAudioService;C:\Windows\system32\svchost.exe -k HsfXAudioService [2009-7-13 20992]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2010-3-7 366640]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXHWAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-1 135664]
S2 SBAMSvc;VIPRE Antivirus;"C:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMSvc.exe" --> C:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMSvc.exe [?]
S2 SBPIMSvc;SB Recovery Service;"C:\Program Files (x86)\Sunbelt Software\VIPRE\SBPIMSvc.exe" --> C:\Program Files (x86)\Sunbelt Software\VIPRE\SBPIMSvc.exe [?]
S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-11-1 228408]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-1 135664]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
.
=============== Created Last 30 ================
.
2011-07-02 22:26:33 -------- d-----we C:\Windows\system64
2011-07-02 01:07:40 -------- d-----w- C:\Users\Laptop\AppData\Roaming\SANYO
2011-07-02 01:07:40 -------- d-----w- C:\Users\Laptop\AppData\Roaming\Kodak
2011-06-24 03:25:20 -------- d-----w- C:\Windows\System32\SPReview
2011-06-24 03:22:55 -------- d-----w- C:\Windows\System32\EventProviders
2011-06-15 01:08:41 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
2011-06-15 01:08:41 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2011-06-15 01:08:38 461312 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-06-15 01:08:38 399872 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-06-15 01:08:38 161792 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-06-15 01:05:10 861184 ----a-w- C:\Windows\System32\oleaut32.dll
2011-06-15 01:05:10 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2011-06-15 01:04:41 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-06-15 01:04:40 740864 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-06-10 19:59:57 -------- d-----w- C:\Users\Laptop\AppData\Local\Downloaded Installations
.
==================== Find3M ====================
.
2011-07-09 01:58:20 88288 ----a-w- C:\Windows\System32\drivers\avgntflt.sys
2011-05-29 15:11:30 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-29 15:11:20 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-05-28 03:25:16 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-05-28 03:07:01 3133952 ----a-w- C:\Windows\System32\win32k.sys
2011-05-28 03:00:02 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-05-24 11:21:59 404992 ----a-w- C:\Windows\System32\umpnpmgr.dll
2011-05-24 10:34:20 64512 ----a-w- C:\Windows\SysWow64\devobj.dll
2011-05-24 10:34:20 44544 ----a-w- C:\Windows\SysWow64\devrtl.dll
2011-05-24 10:34:00 145920 ----a-w- C:\Windows\SysWow64\cfgmgr32.dll
2011-05-24 10:32:46 252928 ----a-w- C:\Windows\SysWow64\drvinst.exe
2011-05-04 05:30:38 2326016 ----a-w- C:\Windows\System32\tquery.dll
2011-05-04 05:28:07 779264 ----a-w- C:\Windows\System32\mssvp.dll
2011-05-04 05:28:07 2228224 ----a-w- C:\Windows\System32\mssrch.dll
2011-05-04 05:28:06 75264 ----a-w- C:\Windows\System32\msscntrs.dll
2011-05-04 05:28:06 491520 ----a-w- C:\Windows\System32\mssph.dll
2011-05-04 05:28:06 288256 ----a-w- C:\Windows\System32\mssphtb.dll
2011-05-04 05:24:09 593408 ----a-w- C:\Windows\System32\SearchIndexer.exe
2011-05-04 05:24:09 249856 ----a-w- C:\Windows\System32\SearchProtocolHost.exe
2011-05-04 05:24:09 113664 ----a-w- C:\Windows\System32\SearchFilterHost.exe
2011-05-04 04:53:10 1553920 ----a-w- C:\Windows\SysWow64\tquery.dll
2011-05-04 04:52:59 666624 ----a-w- C:\Windows\SysWow64\mssvp.dll
2011-05-04 04:52:59 59392 ----a-w- C:\Windows\SysWow64\msscntrs.dll
2011-05-04 04:52:59 337408 ----a-w- C:\Windows\SysWow64\mssph.dll
2011-05-04 04:52:59 197120 ----a-w- C:\Windows\SysWow64\mssphtb.dll
2011-05-04 04:52:59 1401856 ----a-w- C:\Windows\SysWow64\mssrch.dll
2011-05-04 04:52:12 86528 ----a-w- C:\Windows\SysWow64\SearchFilterHost.exe
2011-05-04 04:52:12 428032 ----a-w- C:\Windows\SysWow64\SearchIndexer.exe
2011-05-04 04:52:12 164352 ----a-w- C:\Windows\SysWow64\SearchProtocolHost.exe
2011-05-04 02:51:08 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-05-04 02:51:08 157696 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-05-04 02:51:05 126464 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-04-28 20:38:16 348160 ----a-w- C:\Windows\SysWow64\msvcr71.dll
2011-04-27 02:57:40 102400 ----a-w- C:\Windows\System32\drivers\dfsc.sys
2011-04-25 05:32:22 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-04-25 02:44:02 499712 ----a-w- C:\Windows\System32\drivers\afd.sys
2011-04-22 20:18:47 27008 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2011-04-22 20:18:28 1197056 ----a-w- C:\Windows\System32\wininet.dll
2011-04-22 20:14:08 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2011-04-22 19:31:50 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-04-22 19:31:26 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2011-04-22 18:49:57 482816 ----a-w- C:\Windows\System32\html.iec
2011-04-22 18:23:59 386048 ----a-w- C:\Windows\SysWow64\html.iec
.
============= FINISH: 8:25:01.42 ===============

AND HERE IS THE ATTACH LOG

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-23.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 2/18/2010 12:52:06 PM
System Uptime: 7/9/2011 8:16:23 AM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 3612
Processor: Intel® Celeron® CPU 900 @ 2.20GHz | CPU | 2194/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 220 GiB total, 144.297 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 2.058 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: SbTis
Device ID: ROOT\LEGACY_SBTIS\0000
Manufacturer:
Name: SbTis
PNP Device ID: ROOT\LEGACY_SBTIS\0000
Service: SbTis
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Windows Firewall Authorization Driver
Device ID: ROOT\LEGACY_MPSDRV\0000
Manufacturer:
Name: Windows Firewall Authorization Driver
PNP Device ID: ROOT\LEGACY_MPSDRV\0000
Service: mpsdrv
.
==== System Restore Points ===================
.
RP160: 6/23/2011 9:25:11 PM - Windows 7 Service Pack 1
RP161: 6/30/2011 7:46:06 PM - Windows Update
.
==== Installed Programs ======================
.
.
Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.4.3
Adobe Shockwave Player
Atheros Driver Installation Program
Auction Client
Avira AntiVir Personal - Free Antivirus
BlackBerry Desktop Software 5.0.1
BlackBerry® Media Sync
Compatibility Pack for the 2007 Office system
Cubology
CyberLink DVD Suite
CyberLink MediaShow
CyberLink PowerDVD 8
Diego's Ultimate Rescue
Escape - Special Edition Bundle
Escape The Emerald Star
Farm Craft
FATE: The Cursed King
Fisher-Price iXL - Batman
Fisher-Price iXL - Handy Manny
Fisher-Price iXL - SpongeBob
Fisher-Price iXL Computer Software
Google Chrome
Google Update Helper
Guerrilla Bob
HP Advisor
HP Customer Experience Enhancements
HP Games
HP Quick Launch Buttons
HP Setup
HP Support Assistant
HP Update
HP User Guides 0156
HP Wireless Assistant
HPAsset component for HP Active Support Library
iSEEK AnswerWorks English Runtime
Java™ 6 Update 15
Junk Mail filter update
Knightfall: Death and Taxes
LabelPrint
Malwarebytes' Anti-Malware version 1.51.0.1200
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft Choice Guard
Microsoft Live Search Toolbar
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Works
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
muvee Reveal
Namco All-Stars: PAC-MAN
NVIDIA PhysX v8.10.29
Power2Go
PowerDirector
QLBCASL
QuickBooks
QuickBooks Premier: Contractor Edition 2010
QuickBooks Product Listing Service
Railroad Lines
Realtek 8136 8168 8169 Ethernet Driver
Realtek USB 2.0 Card Reader
Recovery Manager
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft Office 2007 System (KB2541012)
Security Update for Microsoft Office Excel 2007 (KB2541007)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
SmartWebPrinting
Star Defender 4
Super Yum Yum: Puzzle Adventures
SupportSoft Assisted Service
TINcan Escape
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wrapper
Ulead Data-Add 2.0
Ulead DVD MovieFactory 4.0 Suite
Ulead DVD Player 2.0
Unity Web Player
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
VIPRE Antivirus
Visual Studio 2008 x64 Redistributables
WildTangent Games App (HP Games)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Encoder 9 Series
.
==== Event Viewer Messages From Past Week ========
.
7/9/2011 8:18:56 AM, Error: Service Control Manager [7000] - The VIPRE Antivirus service failed to start due to the following error: The system cannot find the file specified.
7/9/2011 8:18:54 AM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The system cannot find the file specified.
7/9/2011 8:17:28 AM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143.
7/9/2011 8:16:52 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SbTis USIUDF
7/9/2011 8:16:44 AM, Error: Service Control Manager [7000] - The SB Recovery Service service failed to start due to the following error: The system cannot find the file specified.
7/9/2011 8:16:43 AM, Error: Service Control Manager [7001] - The Windows Firewall service depends on the Windows Firewall Authorization Driver service which failed to start because of the following error: Cannot create a file when that file already exists.
7/9/2011 8:16:43 AM, Error: Service Control Manager [7000] - The Windows Firewall Authorization Driver service failed to start due to the following error: Cannot create a file when that file already exists.
7/9/2011 8:16:35 AM, Error: Service Control Manager [7000] - The sbapifs service failed to start due to the following error: The system cannot find the file specified.
7/9/2011 8:16:30 AM, Error: Application Popup [1060] - \SystemRoot\SysWow64\Drivers\ULCDRHlp.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
7/9/2011 8:16:27 AM, Error: Application Popup [1060] - \SystemRoot\SysWow64\Drivers\USIUDF.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
7/8/2011 8:52:53 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8002175a20, 0xfffff80000b9c4d8, 0xfffffa800258d010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070811-30014-01.
7/5/2011 8:18:04 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa80017cea20, 0xfffff80000b9c4d8, 0xfffffa80025f3c60). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070511-24492-01.
7/5/2011 7:36:15 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
7/5/2011 7:29:40 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.
7/3/2011 12:24:50 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800218f060, 0xfffff80000b9c4d8, 0xfffffa80027a4c10). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070311-13353-01.
.
==== End Of File ===========================


Thank you AGAIN and I anxiously look forward to your reply. Thank you again for your time. The problem has not changed. And I have not noticed any new issues. I am just always redirected to things like "monstermarket" or something like that or some Rx companies. LET ME KNOW WHAT TO DO NEXT.

Thanks!

Bear River Lady

#4 gringo_pr

gringo_pr

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Posted 09 July 2011 - 12:19 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 gringo_pr

gringo_pr

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Posted 12 July 2011 - 12:12 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 bearriverlady

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Posted 12 July 2011 - 06:01 PM

Thanks for your help; however, I must have used combofix incorrectly. After I used it; I had to restart it and it never came back up. I had to reformat back to the original setup. I spent hours on it!

Thanks though. I really appreciated your time.

#7 gringo_pr

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Posted 12 July 2011 - 06:15 PM

sorry it did not work out this time and thanks for letting me know



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 gringo_pr

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Posted 17 July 2011 - 02:43 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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