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Removed Windows Diagnostic but folders are still hidden


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#1 taknhb

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Posted 03 July 2011 - 02:36 PM

I recently removed Windows Diagnostic from my parent's computer following the bleepingcomputer guide at http://www.bleepingcomputer.com/virus-removal/remove-windows-diagnostic. This seems to have removed the Malware and I have not noticed any more error messages. However, they are still having problems finding their files. When my mom logs in under her name, it just shows a blank blue screen with no icons or folders whatsoever. My dad's username has his background and all his desktop icons and folders still there, but under the Start Menu -> All Programs, most of the program folders expand to say "(Empty)". I ensured that the hide feature on the individual folders was unchecked by right clicking on them -> Properties -> Attributes, and I ran Unhide.exe multiple times, but the files are still hidden. Any ideas on how to get my parents computer back to normal regarding the files/folders being hidden? Thanks.

Edited by Andrew, 03 July 2011 - 02:51 PM.
Mod Edit: Moved From XP to AII- AA


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#2 Broni

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Posted 03 July 2011 - 02:48 PM

Let's see, if we can recover your missing features.
Download and run UnHide

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#3 taknhb

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Posted 03 July 2011 - 03:18 PM

I tried unhide.exe again via the link you provided and all the files are still hidden.

#4 Broni

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Posted 03 July 2011 - 03:21 PM

Let's see, if you still have backups....

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    %Temp%\smtmp /s
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#5 taknhb

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Posted 03 July 2011 - 03:23 PM

SystemLook 04.09.10 by jpshortstuff
Log created at 15:23 on 03/07/2011 by Bob
Administrator - Elevation successful

========== dir ==========

C:\DOCUME~1\Bob\LOCALS~1\Temp\smtmp - Unable to find folder.

-= EOF =-

#6 Broni

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Posted 03 July 2011 - 03:26 PM

Unfortunately that backup is gone, so you'll have to restore everything manually.

You can restore the defaults for the Start Menu, Accessories and Administrative Tools as follows:
Posted Image
  • Then click on the Restore button.

=====================================================================================

To manually recreate "All Programs" entries, follow these steps...

  • Download App Paths
  • Double click on AppPaths.exe to run the program.
  • Keep the program open.

In this example I'll recreate an entry for Avast antivirus program.
  • Go Start>All Programs.
  • Right click on Avast entry, click "Properties".

Posted Image
NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

  • You'll see this window:

Posted Image

Due to the damage caused by the infection, you'll find "Target" box empty.

  • Go back to AppPaths window and find Avast entry.
  • Right click on Avast line, click "Edit".
  • A pop-up window will open:

Posted Image

  • Highlight everything in "Path" box, right click on it, click "Copy"
  • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
  • IMPORTANT! Add quotation marks at the beginning of the path and at the end
  • Click OK and you're done.

Posted Image


In case, program's link shows as (empty):

Posted Image

  • Open Windows Explorer, navigate to Avast folder in Program Files
  • Right click on Avast ".exe" file, click "Create shortcut":

Posted Image

  • Copy that shortcut, go back to Start menu.
  • Right click on avast!Free Antivirus, click "Paste".
  • You'll see Avast shortcut recreated replacing (empty) entry.

Alternatively....
...you paste that shortcut in:
(XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast
(Vista/7) - C:\ProgramData\Start Menu\Programs\Avast

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#7 taknhb

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Posted 03 July 2011 - 03:57 PM

Ok, that process should work for my dad's profile, however, my mom's user profile still is only a blank blue screen without any of her icons or folders. If I go through my computer -> C: -> Docs. and settings -> mom's profile -> desktop, all of her icons and folders are still there, they just won't show up on her desktop in her user name. I tried dragging from her desktop folder through my computer to put it on her desktop, but that won't work. It won't allow me to put anything on the desktop and won't allow me to right click on her desktop either.

#8 Broni

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Posted 03 July 2011 - 04:01 PM

Let's take a look...

Re-run System Look with this code:

:dir
C:\Documents and Settings

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#9 taknhb

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Posted 03 July 2011 - 04:07 PM

SystemLook 04.09.10 by jpshortstuff
Log created at 16:07 on 03/07/2011 by Bob
Administrator - Elevation successful

========== dir ==========

C:\Documents and Settings - Parameters: "(none)"

---Files---
None found.

---Folders---
Administrator d---s-- [05:32 03/07/2011]
All Users d------ [18:28 29/12/2008]
Bob d------ [01:03 30/12/2008]
Default User d------ [18:28 29/12/2008]
Friends d------ [00:03 31/12/2008]
Guest d------ [22:26 01/01/2009]
Linda d------ [02:22 30/12/2008]
Linda2 d---s-- [05:28 03/07/2011]
LocalService d--hs-- [01:00 30/12/2008]
NetworkService d--hs-- [01:00 30/12/2008]
Tom d------ [15:04 30/12/2008]

-= EOF =-

#10 Broni

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Posted 03 July 2011 - 04:12 PM

Which one is your mom's account?

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#11 taknhb

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Posted 03 July 2011 - 05:03 PM

Linda.

#12 Broni

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Posted 03 July 2011 - 05:25 PM

Very well.

Re-run SL with this code:

:dir
C:\Documents and Settings\Linda\Desktop

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#13 taknhb

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Posted 04 July 2011 - 10:39 AM

My dad ended up just creating a new profile for Linda and deleting her old one. He copied all her desktop programs and folder and pasted them into a new profile, which seems to be working.

#14 Broni

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Posted 04 July 2011 - 11:42 AM

Very well then...
Any other issues?

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#15 taknhb

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Posted 04 July 2011 - 12:16 PM

Everything seems to be working properly. Thanks for the help!




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