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Hard drive going bad?


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11 replies to this topic

#1 KillerONE

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Posted 03 July 2011 - 12:01 PM

I just built my computer and im starting to wonder if the hard drive might be bad.

The three reasons for me believing this:

1.) I have gotten a bsod with error 0x24
2.) computer got changed from ahci to ide mode with out my changes in bios causing a corrupt windows
3.) computer makes loud clicking noise at startup and shutdown.

can anyone help me diagnose this problem?

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#2 Allan

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Posted 03 July 2011 - 12:03 PM

1) Take the cover off the system and try to identify from where that clicking sound emanates.

2) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 KillerONE

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Posted 03 July 2011 - 12:10 PM

this is what came from the file



==================================================
Dump File : 070311-31715-01.dmp
Crash Time : 7/3/2011 9:33:29 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07f6b028
Parameter 3 : 00000000`be200000
Parameter 4 : 00000000`0005110a
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070311-31715-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,304
==================================================

==================================================
Dump File : 062711-15490-01.dmp
Crash Time : 6/27/2011 1:38:34 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000028
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02391b53
Caused By Driver : nwifi.sys
Caused By Address : nwifi.sys+8b53
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062711-15490-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 311,432
==================================================

Edited by KillerONE, 03 July 2011 - 12:11 PM.


#4 Allan

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Posted 03 July 2011 - 12:28 PM

I'd check to make sure you have all of the correct drivers installed. Obtain them from the websites of the various hardware manufacturers (chipset from the mobo website, ethernet from the nic card mfg, video from the video card mft, etc). You especially want to check the driver for your ethernet / nic card. Also, please look in device manager - any errors?

#5 KillerONE

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Posted 03 July 2011 - 01:03 PM

no errors in device manager and all my drivers are up to date.

#6 Allan

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Posted 03 July 2011 - 01:11 PM

no errors in device manager and all my drivers are up to date.


And you got them from the OEM websites and not from Windows Update, correct? If not, recheck the ethernet driver at the very least (that's the indicated cause of one of your blue screen errors). Other troubleshooting steps:

1) To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

2) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

#7 KillerONE

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Posted 03 July 2011 - 04:30 PM

i ran the test and it came back clean. it is really weird that the hard drive is clicking though.

#8 Allan

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Posted 03 July 2011 - 04:38 PM

Are you 100% certain it's the hard drive? Did you remove the cover and listen as I suggested?

And do you only hear the clicking sound at boot and shutdown? EXACTLY when at boot and when at shutdown?

#9 KillerONE

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Posted 03 July 2011 - 05:09 PM

yes I am sure. I listened to it and thats where its coming from. and the click sound only occurs when i shutdown the computer and turn it back on.

Edited by KillerONE, 03 July 2011 - 05:10 PM.


#10 Allan

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Posted 03 July 2011 - 05:14 PM

Replace the hard drive. If you are 100% certain the clicking is from the hd then it is on the way out and you need to replace it immediately.

#11 KillerONE

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Posted 03 July 2011 - 05:56 PM

what does the clicking mean

#12 Allan

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Posted 03 July 2011 - 05:59 PM

That the drive is on its last legs. It's referred to as the "click of death".




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