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Blue Screen


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4 replies to this topic

#1 Abrunn11

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Posted 03 July 2011 - 11:41 AM

My computer is running fine in safe mode but when I try to start it in normal mode I get the BSOD right after the "welcome" screen. Any help would be greatly appreciated.

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#2 Allan

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Posted 03 July 2011 - 11:42 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Abrunn11

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Posted 03 July 2011 - 11:45 AM

I had a redirect virus that I thought I got rid of. This is what I have done so far;

Malwarebytes
SAS
TDSSkiller

I will try the link you provided and see if that helps. Thank you for the quick reply.

#4 Abrunn11

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Posted 03 July 2011 - 11:52 AM

==================================================
Dump File : Mini050611-01.dmp
Crash Time : 5/6/2011 4:01:33 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xf2d9d0e2
Parameter 2 : 0x00000001
Parameter 3 : 0x879c7190
Parameter 4 : 0x00000002
Caused By Driver : hal.dll
Caused By Address : hal.dll+770c
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+98379
Stack Address 1 : ntkrnlpa.exe+4ddd4
Stack Address 2 :
Stack Address 3 : CLASSPNP.SYS+58b9
Computer Name :
Full Path : C:\Windows\Minidump\Mini050611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 161,064
==================================================

==================================================
Dump File : Mini111010-02.dmp
Crash Time : 11/10/2010 3:44:33 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9f986f39
Parameter 3 : 0x8dcfc890
Parameter 4 : 0x00000000
Caused By Driver : srvnet.sys
Caused By Address : srvnet.sys+bf39
File Description : Server Network driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18462 (vistasp2_gdr.110429-0338)
Processor : 32-bit
Crash Address : srvnet.sys+bf39
Stack Address 1 : srvnet.sys+8254
Stack Address 2 : srvnet.sys+80fe
Stack Address 3 : srvnet.sys+6dbb
Computer Name :
Full Path : C:\Windows\Minidump\Mini111010-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 161,064
==================================================

==================================================
Dump File : Mini111010-01.dmp
Crash Time : 11/10/2010 12:05:13 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x9fb8bf39
Parameter 3 : 0xa0334890
Parameter 4 : 0x00000000
Caused By Driver : srvnet.sys
Caused By Address : srvnet.sys+bf39
File Description : Server Network driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18462 (vistasp2_gdr.110429-0338)
Processor : 32-bit
Crash Address : srvnet.sys+bf39
Stack Address 1 : srvnet.sys+8254
Stack Address 2 : srvnet.sys+80fe
Stack Address 3 : srvnet.sys+6dbb
Computer Name :
Full Path : C:\Windows\Minidump\Mini111010-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 161,064
==================================================

#5 Allan

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Posted 03 July 2011 - 12:04 PM

I suggest you post in the Am I Infected forum before we go any further.

And in the future you should mention things like that in your first post.

Edited by Allan, 03 July 2011 - 12:05 PM.





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