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Windows Explorer has encountered a problem and needs to close


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2 replies to this topic

#1 Barbara Jean

Barbara Jean

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Posted 03 July 2011 - 10:13 AM

I am using a computer with 2 OSs: Vista and XP. I don't use the C Drive (Vista) at all. My main drive is the D. I also have a WD Passport(1TB) and a WD MyBook (1TB) connected at all times. For the last several weeks on and off, and most recent every few minutes, I receive the "Windows Explorer has encountered a problem,etc." The Error Signature always contains a .dll: be it msvcrt.dll, devil.dll, ilu,dll...
Below is most recent HJT log from a minute ago:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:07:17 AM, on 7/3/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
D:\Program Files\Creative\Shared Files\CTDevSrv.exe
D:\Program Files\Spyware Doctor\pctsGui.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\WINDOWS\system32\RUNDLL32.EXE
D:\Program Files\Spyware Doctor\BDT\FGuard.exe
D:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Orphalese\Orphalese Tarot\DeckService.exe
D:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
D:\WINDOWS\system32\HPZipm12.exe
D:\WINDOWS\system32\PSIService.exe
D:\Program Files\Spyware Doctor\pctsAuxs.exe
D:\Program Files\Spyware Doctor\pctsSvc.exe
D:\Program Files\SMART Technologies\SMART Board Drivers\SMARTBoardService.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
D:\WINDOWS\system32\Wacom_Tablet.exe
D:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe
D:\WINDOWS\system32\Wacom_Tablet.exe
D:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\WINDOWS\system32\NOTEPAD.EXE
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
D:\WINDOWS\explorer.exe
D:\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pctools.com/mrc/fix_homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - D:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: SMART Notebook Download Plugin - {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - D:\Program Files\SMART Technologies\Notebook Software\NotebookPlugin.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - D:\Program Files\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - D:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - D:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - D:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ISTray] "D:\Program Files\Spyware Doctor\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [nwiz] D:\Program Files\NVIDIA Corporation\nView\nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [PCTools FGuard] D:\Program Files\Spyware Doctor\BDT\FGuard.exe
O4 - HKLM\..\Run: [Adobe ARM] "D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "D:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://D:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Google Sidewiki... - res://D:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - https://citrix.jerichoschools.org/Citrix/ICAWEB/en/ica32/ica32t.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1309697342671
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1217942183984
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: a4f2a834654 - Invalid registry found
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - D:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - D:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - D:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - D:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - D:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: Creative Centrale Media Server (CTUPnPSv) - Creative Technology Ltd - D:\Program Files\Creative\Creative Centrale\CTUPnPSv.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - D:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - D:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - D:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - D:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Orphalese Deck Service - Orphalese Data Solutions Ltd - D:\Program Files\Orphalese\Orphalese Tarot\DeckService.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - D:\WINDOWS\system32\PSIService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - D:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - D:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SMART Board Service - SMART Technologies - D:\Program Files\SMART Technologies\SMART Board Drivers\SMARTBoardService.exe
O23 - Service: SMART SNMP Agent Service - SMART Technologies ULC - D:\Program Files\SMART Technologies\SMART Board Drivers\SMARTSNMPAgent.exe
O23 - Service: SMART Web Server - Unknown owner - D:\Program Files\SMART Technologies\SMART Board Drivers\WebServer.exe
O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - D:\WINDOWS\system32\Wacom_Tablet.exe

--
End of file - 8574 bytes
Thank you for any help given. I am pretty on top of keeping my machine clean, so this is baffling and inconvenient. I use graphics programs alot and the external hard drives are to retain image files in duplicate and triplicate. Barbara Jean

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#2 Orange Blossom

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Posted 15 July 2011 - 11:39 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 Orange Blossom

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Posted 22 July 2011 - 01:29 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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