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search hijacker please help


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23 replies to this topic

#1 shawntay16

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Posted 02 July 2011 - 07:08 PM

i have a search hijacker and ive used superantispyware and nortan and malwarebytes and nothing seems to get rid of it i need help please!!

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#2 Broni

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Posted 02 July 2011 - 09:11 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

============================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 shawntay16

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Posted 03 July 2011 - 01:26 AM

ok this is what the Security Check said:

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
Adobe Flash Player
Adobe Reader 9.1 MUI
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Trend Micro HiJackThis HiJackThis.exe
``````````End of Log````````````

#4 shawntay16

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Posted 03 July 2011 - 01:32 AM

it wont let me post minitoolbox result

#5 shawntay16

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Posted 03 July 2011 - 02:15 AM

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7009

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

7/3/2011 3:14:28 AM
mbam-log-2011-07-03 (03-14-28).txt

Scan type: Quick scan
Objects scanned: 161881
Time elapsed: 2 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Broni

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Posted 03 July 2011 - 09:59 AM

it wont let me post minitoolbox result

Please explain.

Please don't post any logs I don't ask for, like HJT.

Mod Edit: Removed HJT log ~ Hamluis.

I still need GMER log.

Edited by hamluis, 03 July 2011 - 10:23 AM.

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#7 shawntay16

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Posted 03 July 2011 - 02:54 PM

whn i try to post it, the page says:
Internet Explorer cannot display the webpage

What you can try:
Diagnose Connection Problems

More information

and whn i try to diagnose problem it says it found no problems and send me back to orginal page.

#8 Broni

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Posted 03 July 2011 - 02:57 PM

Upload the file(s) here: http://www.filedropper.com/
Post download link (copy URL: link):
Posted Image

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#9 shawntay16

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Posted 03 July 2011 - 03:06 PM

also u said: •Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
does that mean malwarebytes and if so how do i do that?

#10 shawntay16

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Posted 03 July 2011 - 03:15 PM

its not uploading there either its still on 0%. am i suspose to create an account with them?

#11 Broni

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Posted 03 July 2011 - 03:19 PM

OK, hold on for a second because I'm little bit confused.
Are you trying to post MiniToolbox log, or GMER log?
Which one gives you problems?

does that mean malwarebytes and if so how do i do that?

If you have a free version don't worry about it.

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#12 shawntay16

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Posted 03 July 2011 - 03:24 PM

im trying to post minitoolbox. but i was asking about GMER log b.c i havent done it yet and dont want to do it wrong.

#13 Broni

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Posted 03 July 2011 - 03:28 PM

Very good :)
I'll PM you with my email address and you can email MiniToolbox log to me.
I'll try to post it for you.

When you're done with emailing me, you can proceed with GMER.

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#14 shawntay16

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Posted 03 July 2011 - 03:42 PM

it wont send thru email. i press send and even tried to save a draft so i could send frm another computer but it wont do anything.

#15 Broni

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Posted 03 July 2011 - 03:44 PM

Go ahead with GMER

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