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My Toshiba Satellite L505 runs McAfee Enterprise. Extremely annoyed that this is the 2nd time that I've gotten a virus while McAfee has been on my computer.
I ran RKill. I ran TDSSKiller - it didn't find anything. I ran the Malwarebytes Full Scan. It took almost 2 1/2 hours and found 4 infected files and 1 bad registry file. After I removed the 5 items, MBAM wanted to reboot. After reboot, the virus was still there, popping up all over the place. I ran RKill again and TDSSKiller again - still didn't find anything. Trying to run MBAM again but can't find the program. I tried to download it again but everytime it gets to the end, I get a pop-up called Setup saying Access Denied. Then Error Setup was not completed. Please correct the problem and run setup again. I can get to my control panel by right clicking the start button and opening windows explorer. I tried to uninstall my existing version of Malwarebytes in case that was why my download was failing. I can't uninstall. Error is Internal Error: Cannot find utCompiledCode record for this version of the uninstaller.
Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
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Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.
Once I receive a reply then I will return with your first instructions.