Posted 02 July 2011 - 08:02 AM
First, please let me say at the outset that I deeply appreciate anyone's time in attempting to help me! I'll try and keep this as short as possible.
BACKGROUND: Gateway laptop (it's a Tablet but sometimes I'm led to believe it's running XP Pro, I purchased it used and am not certain I'm checking the operating system correctly) approximately 5 yrs old overtaken by some sort of virus/malware. Began getting "blue screens" and tried to run antivirus under Safe Mode, which failed.
I have a support contract with Netgear, who attempted to help me. After some hours they decided to create a new "user" or "profile" and did so. As soon as that was done we tried to go back and bring over some files important to me. They were gone. All attempts to locate have since failed. However, I believe they must be there because when I select Properties under drive C in My Computer both the used and available space are virtually as before.
When this began I was near the end of a subscription to Webroot's anti-virus/spyware. The Netgear people thought this may have been part of the problem as for a week or so before I contacted Netgear the program was constantly trying to run a scan, which it would never complete. As mentioned above, even when I attempted in Safe Mode without networking it did not complete after running for approximately five and a quarter hours (at which point I became frustrated and called Netgear). Netgear finally told me they believe I have a hardware problem and relieved themselves of the process.
Since then, in trying to seek help from the IT dept at my employers, we/I have run Malwarebytes Anti-Malware, Super Antispyware and AVG Free. All are now to the point they find nothing but I have been unable to find the missing files I can't imagine are actually gone. I say this because they include my entire My Documents file which is probably at least 10 gigs. My entire drive is 30 gigs, so that's a very large proportion and perhaps now explains my above mention of the drive C Properties situation.
I have downloaded and was going to try running Combofix on my own and then read the directions which, of course, urge that one not do so without directions from a helper.
Perhaps there are other things I should try first. THANKS for any help!!