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<filename> could not be saved, because you cannot change the contents of that folder


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#1 Mike178

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Posted 02 July 2011 - 07:47 AM

The long story is here: http://www.bleepingcomputer.com/forums/topic406729.html

After getting my PC back up and running, I can no longer save out of firefox. I looked into the folder, and the "Read Only" is checked. I un-check the box, hit apply, get the pop-up to apply to all folders, hit OK. Then if I close out and go back in, the read-only is back checked.

Any ideas if this is an operator error (me) or if I am infected?

Thanks

Mike

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#2 Mike178

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Posted 03 July 2011 - 03:18 PM

I have gotten clean scans off of Spybot, Avira, and Microsoft Security Essentials.

Not sure what else to look into.

#3 Blade

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Posted 05 July 2011 - 07:04 AM

Hello and :welcome: to BleepingComputer.

First, a few questions:
  • What are you trying to save, exactly?
  • What location are you trying to save it to?
  • Have you tried saving it to a different location? If so, where?
  • Does this problem occur with IE or any other web browser besides Firefox?

***************************************************

Also, please do this for me.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

Edited by Blade Zephon, 05 July 2011 - 07:05 AM.

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#4 Mike178

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Posted 08 July 2011 - 07:08 AM

OK,

I got a clean scan for both tools you recommended and found that the issue is Firefox only. IE lets me download my game updates with no issue. I was trying to download a zip file from download.com. I found that the issue is anything related to downloading anything in Firefox. I am still having that issue, but have a workaround in IE that helps for now. I would still like to know why I cannot download anything in Firefox (cannot even save images or attachments).


Thank you

Mike





Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7003

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

7/2/2011 11:59:36 AM
mbam-log-2011-07-02 (11-59-34).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 278377
Time elapsed: 4 hour(s), 2 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 Blade

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Posted 08 July 2011 - 01:23 PM

Have you tried removing Firefox from your system and reinstalling it?

~Blade

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#6 Mike178

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Posted 10 July 2011 - 04:52 PM

OK, just tried the uninstall and reinstall and have the same error with not being able to save to drive. I tried switching default location and created a new folder on the desktop with the same results on each attempt.

Mike

#7 Blade

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Posted 11 July 2011 - 05:26 AM

When you removed Firefox, did you have it remove all data along with the app? If you left your profile, etc, behind it could cause the problem to persist.

~Blade

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#8 Mike178

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Posted 11 July 2011 - 08:29 AM

Thank you,

I did not remove the full profile. I will try the complete wipe tonight and let you know.

Mike

#9 Blade

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Posted 11 July 2011 - 09:36 AM

Alright; will look for your response.

~Blade

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#10 Mike178

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Posted 12 July 2011 - 05:50 AM

Completed the full removal, rebooted, then re-installed firefox, came back with the same issue. Tried changing folders again and still same issue.

Thanks

Mike

#11 Blade

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Posted 12 July 2011 - 12:32 PM

Hi Mike.

Please try each of the solutions on the following page. After each, see if your issue is resolved.

https://support.mozilla.com/en-US/kb/Unable%20to%20download%20or%20save%20files

Let me know how it works.

~Blade

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#12 Mike178

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Posted 12 July 2011 - 02:09 PM

Well, it got a little better, but not fixed. Now I do not get the error, but Firefox freezes with a partial download in my folder.

#13 Blade

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Posted 12 July 2011 - 02:11 PM

Did you try all the solutions?

Which solution improved things?

Does the download freeze at the same spot every time?

Have you tried multiple downloads from different sites?

~Blade

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#14 Mike178

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Posted 12 July 2011 - 02:22 PM

Yes,

Changing folders,

No,

Yes

#15 Blade

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Posted 12 July 2011 - 04:35 PM

Hello Mike,

At this point the most likely cause is disk trouble, especially considering your recent history.

Let's run another chkdsk.

  • Press the Windows key+R to bring up the Run Dialog.
  • type cmd and hit Enter to bring up the Command Prompt.
  • In the Command Prompt window, type the following bolded lines, pressing Enter after each one:
    chkdsk c: /R
    Note:You will at this point get a message along the lines of the following:"Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)"
  • Press Y and hit Enter.
[*]Please reboot the computer now. Chkdsk will run during the next boot. Chkdsk can take a long time to run, especially if the drive has a great deal of corruption. It is very important that chkdsk not be interrupted. Please allow it to complete.
[*]Once chkdsk has completed, allow the computer to boot up normally, and check to see if you continue to experience issues.[/list]
~Blade

Edited by Blade Zephon, 12 July 2011 - 04:35 PM.

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