Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Video Card (Dual Monitor)


  • Please log in to reply
41 replies to this topic

#1 FR176

FR176

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 01 July 2011 - 04:04 PM

Make and Model of your computer:

Dell Inspiron 518

Version of Windows that is running:


Windows Vista (64-bit) UPGRADED to Windows 7 (64-bit)

Video Card make and model:

ATI Radeon™ HD 3400 Series (no longer have it) UPGRADED to Sapphire ATI Radeon HD 4650

Secondary Monitor: Philips LCD TV 42PFL7704D

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=42PFL7704D/F7&slg=en&scy=US

Hello, my only annoying problem with my desktop computer is that I cannot detect my secondary monitor via HDMI to HDMI cable. My computer does detect both monitor before Windows boot up, but once Windows boots up my LCD HDTV loses the signal. I tried uninstalling and reinstalling my video card and monitor drivers, nothing! I updated both drivers to the latest update, nothing! My only guess is that this video card HDMI port is faulty. I can sometimes manage manually detecting my secondary monitor via Catalyst Control Center, but that is not useful since my computer detect it as a HDMI to DVI connection -___-. My HDTV should not be issue here because all four HDMI port on my TV works fine with my PS3, Xbox360, and Cable box. I even have many HDMI cables to chose. Please help me or give me a different approach in fixing this issue. My only solutions so far is to either buy a new video card or reinstall Windows, which I DO NOT want to do unless it would fix the problem. Any help would be great, thanks in advance.

Edited by FR176, 01 July 2011 - 04:45 PM.


BC AdBot (Login to Remove)

 


#2 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 04 July 2011 - 03:25 PM

Still no reply, any help would be great, thanks.

Edited by FR176, 04 July 2011 - 03:50 PM.


#3 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 08 July 2011 - 03:03 AM

Anyone???

#4 dpunisher

dpunisher

  • BC Advisor
  • 2,234 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South TX
  • Local time:03:31 AM

Posted 08 July 2011 - 06:23 AM

Well, you know your HDMI port is ok as it does put out a signal during boot. Software/settings is where to look.

What happens when you boot with only your TV connected by HDMI, without your other monitor being connected?

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

3770K @4.5, Corsair H100, GTX780, 16gig Samsung, Obsidian 700 (yes there is a 700)


#5 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 08 July 2011 - 09:59 PM

Last time I tried doing that, my tv didn't have a signal after windows boots up. Ill try doing that again ASAP. Right now, I'm busy working. By the way, Thanks for the reply, much appreciated.

#6 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,763 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:31 AM

Posted 08 July 2011 - 10:14 PM

what are you using as the display manager, the default windows manager or the catalyst control center?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 10 July 2011 - 06:37 PM

Well, you know your HDMI port is ok as it does put out a signal during boot. Software/settings is where to look.

What happens when you boot with only your TV connected by HDMI, without your other monitor being connected?


Yes, the HDMI port is okay. There must be an issue in software/settings. Well I tried what you suggest and yes during boot, my HDTV has visual, but after booting, the signal cuts off. =(

Edited by FR176, 10 July 2011 - 11:23 PM.


#8 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 10 July 2011 - 06:50 PM

what are you using as the display manager, the default windows manager or the catalyst control center?


I prefer using the catalyst control center since it has more features. The default Windows manager rarely picks up my HDTV via HDMI anyways. What I mean by this is that in catalyst control center I can manually detect my HDTV when I have my TV on a different input. For instance, I have my PC setup on HDMI 3 input. If I switch to HDMI 4 and manually detect my TV via catalyst center, it finds it. However, if I change it to HDMI 3 I would lose the signal. :wacko: By the way, I have tried using other HDMI cables so there should not be a problem with my HDMI cable. This is very frustrating because I recently upgraded my video card about a month and a half ago.

Edited by FR176, 10 July 2011 - 11:25 PM.


#9 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,763 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:31 AM

Posted 10 July 2011 - 07:26 PM

Have you tried updating your drivers and/or using an older version of CCC?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#10 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 10 July 2011 - 11:22 PM

Have you tried updating your drivers and/or using an older version of CCC?


Yes, I have tried updating my drivers. I have the latest version. I did try using the CCC software that came with the video card. It is an older version, yet I had the same result. I am currently using the latest version of CCC.

#11 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,763 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:31 AM

Posted 10 July 2011 - 11:27 PM

How are you connecting the HDMI cable to the video card? is it via an adaptor? if so, have you tried hooking a standard DVI monitor to it?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#12 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 10 July 2011 - 11:31 PM

My only regret is I should of system restore my pc went I first had the problem about a month ago, instead of figuring out how to solve this problem on my own. Now it is too late for that.

#13 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 10 July 2011 - 11:36 PM

How are you connecting the HDMI cable to the video card? is it via an adaptor? if so, have you tried hooking a standard DVI monitor to it?


It is not an adapter, it just a regular HDMI to HDMI cable. And I have not tried hooking a standard DVI monitor. I will try this. Thanks

#14 FR176

FR176
  • Topic Starter

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:04:31 AM

Posted 10 July 2011 - 11:49 PM

Okay, while my pc was on I disconnected my VGA cable on my tower and connected a HDMI to DVI cable to my monitor to my video card. Windows quickly picked the cable and my monitor has picture. What does this mean? I hope this statement "my video card is not compatible to my HDTV" is NOT true. =/

Edited by FR176, 10 July 2011 - 11:50 PM.


#15 the_patriot11

the_patriot11

    High Tech Redneck


  • BC Advisor
  • 6,763 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Wyoming USA
  • Local time:02:31 AM

Posted 11 July 2011 - 11:16 PM

what specific video card do you have? what native outputs? im assuming at least one DVI and one HDMI?

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users