Posted 01 July 2011 - 05:12 PM
If he has the cd's and valid licence keys for all 7 systems I woul d do them for a flat fee of say 75 bucks apiece.
I have my own shop and am adamately opposed to hourly rate pricing when it comes to technical support!
I always have, and always will, state that it is morally and ethically wrong to charge by the hour for virus removal or operating system reloads.
When you clean a system from viruses you load and update the software (10 minutes at most) and click the scan button.
You let it run for a couple of hours, meanwhile you have done nothing involving your time to the system except to watch it every once in a while. Every scan depends on the amount of data on the system.
When you reinstall the OS you boot off the cd, click next, type the user name & set the time zone.
The cd does the rest. A restore from a recovery partiton that I did yesterday took three hours plus.
My interaction entailed pressing F11 on startup,, letting it do its thing, then entering the user name and time zone. I literally did nothing else.
When you take your car to a shop the mechanic literally works on the car for the duration of the time that labor is charged. This is not the case with computers. Actually working on the system is minimal. The software does the most.
Is it fair and ethincal then, to charge an hourly rate while 95% of the time it takes to reinstall you did literally nothing? Of course it isnt! But it is done every day. I am opposed to that type of pricing.
Flat fee, case based pricing simply is more fair to the customer and more logical.
In the beginning there was the command line.