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Please help me remove FakeAlert!grb


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#1 davel225

davel225

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Posted 01 July 2011 - 09:26 AM

Hello:

Recently, my computer has begun to act erratically. The main symptom is that right after booting, a window is displayed with "Windows 7 Recovery Center" which completes a number of scans, and reports a bunch of errors. At that point, the computer is basically unusable. Also, a lot of pop-ups appear in the lower right of the screen complaining about critical hard disk errors, bad sectors, and somewhat less frequently about RAM errors. Additionally, I cannot find any of my files in Windows Explorer, although I know they are still on the hard drive as they show up in a search.

My Verizon Internet Security suite shows that the trojan FakeAlert!grb has been detected and quarantined a number of times, but it returns once I restart the computer. Today, it has also detected Artemis!D81EE8922ED1 and Artemis!72E2A9E1348E.

Any assistance that someone could provide would be greatly appreciated!

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#2 Clairvoyant

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Posted 01 July 2011 - 03:16 PM

Hi davel, and welcome.

Clean temp files with Temp File Cleaner:

  • Double click on TFC.exe to run the program
  • Click on Start button to begin cleaning process
  • TFC will close all running programs, and if ask you to restart computer allow it

then scan your pc with ESET Online Scanner following this steps:


  • Disable your Antivirus and other security software
  • Click here to open ESET Online Scanner
  • Click the Posted Image button
  • Only if you don' t use Internet Explorer:
    • Click on Posted Image to download the ESET Smart Installer and Save it to your desktop
    • Double click on the esetsmartinstaller_enu icon on your desktop
  • Check Posted Image
  • Click Posted Image
  • Accept any security warnings from your browser
  • Under scan settings, check Posted Image and Uncheck Remove found threats
  • Click Advanced settings and select:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will download updates and install itself, then begin the scan. Please be patient as this can take some time.
  • When the scan completes, click Posted Image
  • Click Posted Image, and save the file to your desktop using a unique name, such as ESETScan
  • Click Posted Image
  • Click Posted Image
and next download Security Check, save it to your Desktop and:

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box
  • A Notepad document should open automatically called checkup.txt; save it to you desktop
Now you should to re enable the protections that you have previously disabled and include the contents of the reports in your reply.

Regards.





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