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Can't Start Windows


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#1 Marko1000

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Posted 10 January 2006 - 06:10 PM

My computer its a Compaq Presario 5310, its a 01 computer with WINDOWS SP 2 on it XP, anyway, when i go to start my computer, it goes to the welcome screen then my desktop flashes for a second then it restarts my computer. I only once got this one message that said i was missing something and it only happened once and i don't remember what happened. Now im in Safe mode with networking, please help me fix my problem. I need to get back onto my normal windows. Thank you, the only thing i did was run my Spybot search and destroy and my Ad-aware SE personal edition to see if i would work but nothing works.

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#2 Joshuacat

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Posted 10 January 2006 - 06:38 PM

Marko1000: Did you try to do a System Restore? You can take you computer to a restore point just prior to the problem.

More info:

http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/
http://bertk.mvps.org/
JC

#3 Marko1000

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Posted 10 January 2006 - 09:13 PM

Marko1000: Did you try to do a System Restore? You can take you computer to a restore point just prior to the problem.

More info:

http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/
http://bertk.mvps.org/

yeah i did it didnt work it did the same thing it did if i ust stared windows

#4 Joshuacat

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Posted 10 January 2006 - 09:33 PM

What happened just prior to the problem? Were you having issues with your computer?
Anymore details that you can give us?

Try the steps in - How to perform a clean boot in Windows XP

How to perform a clean boot in Windows XP
Note You must be logged on as an administrator or a member of the Administrators group to follow these steps. If your computer is connected to a network, network policy settings may also prevent you from follow these steps.
1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then clear the Process System.ini File, Process WIn.ini File, and Load Startup Items check boxes. You cannot clear the Use Original Boot.ini check box.
3. On the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart to restart your computer.
5. After Windows starts, determine whether the symptoms still occur.

Note Look closely at the General tab to make sure that the check boxes that you cleared are still cleared. Continue to step 6 if none of the check boxes are selected. If the Load System Services check box is the only disabled check box, your computer is not clean-booted. If additional check boxes are disabled and the issue is not resolved, you may require help from the manufacturer of the program that places a check mark back in Msconfig.

If none of the check boxes are selected, and the issue is not resolved, you may have to repeat steps 1 through 5, but you may also have to clear the Load System Services check box on the General tab. This temporarily disables Microsoft services (such as, Networking, Plug and Play, Event Logging, and Error Reporting) and permanently deletes all restore points for the System Restore utility. Do not do this if you want to retain your restore points for System Restore or if you must use a Microsoft service to test the issue.
6. Click Start, click Run, type msconfig in the Open box, and then click OK.
7. On the General tab, select the Process System.ini File check box, click OK, and then click Restart to restart the computer. If the issue continues, the issue is with an entry in your System.ini file. If the issue does not continue, repeat this step for the Process Win.ini File, Load Startup Items, and Load System Services check boxes until the issue occurs. After the issue occurs, the last item that you selected is the item where the issue is occurring.

Note Microsoft strongly recommends that you do not use System Configuration Utility to modify the Boot.ini file on your computer without the direction of a Microsoft support engineer. Doing so may make your computer unusable.


Let us know if that helps.
JC




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